Training and Development Manager

TrueScripts Management Services

Training & Development Manager at TrueScripts designing and standardizing training programs for operational roles. Focus on onboarding and integration of training into organizational growth.

Posted 7/14/2026full-timeWashington • Washington • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in designing and implementing training and development programs that align with organizational goals, focusing on onboarding and role readiness. Proficient in creating scalable processes and utilizing learning management systems to enhance training effectiveness.

Highest-signal resume keywords

Training Program DevelopmentOnboarding Process DesignLearning Management Systems (LMS)Cross-Functional CollaborationProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Training DevelopmentOrganizational DevelopmentProcess StandardizationTraining EvaluationContent Creation

Soft Skills

Excellent CommunicationProblem-SolvingStrong Organizational Skills

Tools & Technologies

Training Tracking ToolsLearning Management Systems (LMS)

Industry Keywords

HealthcarePharmacy Benefit ManagementOperational Development

About the role

Key responsibilities & impact

The Training & Development Manager designs, builds, and standardizes training and development programs across TrueScripts, with an initial focus on onboarding and frontline role readiness.
Reporting to the VP of Organizational Excellence, this role creates a structured, scalable approach that aligns learning with workflows, quality standards, and performance expectations while partnering with leaders to integrate training into daily operations, key initiatives, and organizational growth.
Design and build a standardized training and enablement framework across the organization.
Establish structured onboarding and role-based development programs, beginning with frontline operations.
Define clear training timelines, milestones, and expectations to ensure role readiness and consistency.
Develop scalable approaches that support both new hire onboarding and ongoing team member development.
Evaluate current training and onboarding practices to identify inconsistencies, gaps, and inefficiencies.
Create and implement standardized processes, documentation, and development materials across teams.
Partner with subject matter experts to develop clear, consistent training content, job aids, and resources.
Implement tools and systems to track onboarding progress, training completion, and development effectiveness.
Partner closely with leaders across Member Care, Client Success, and other departments to ensure training aligns with real-world responsibilities.

Requirements

What you’ll need

Bachelor’s degree or equivalent experience preferred
5+ years of experience in training, organizational development, onboarding, or operational development
Demonstrated experience building or significantly improving training or development programs, particularly in environments without established structure
Experience in healthcare, pharmacy benefit management, or related environment preferred
Strong ability to create scalable processes and bring consistency to decentralized practices
Experience working cross-functionally and influencing without direct authority
Strong organizational, project management, and problem-solving skills
Excellent communication skills, including the ability to translate complex processes into clear, actionable content
Experience with learning management systems (LMS), training tracking tools, or similar platforms preferred

Benefits

Comp & perks

A wide range of health insurance options including medical, dental and vision
A strong salary and bonus program
A robust 401k and company match
Employee Assistance Program
A wellness program including financial incentives, chiropractic and massage services, and fitness stipends
Dream Manager Program (yes, it’s a real thing!)
A cohesive, family-based culture
Charitable contributions and volunteer time