TruePoint Communications

Social Media Community Manager

TruePoint Communications

full-time

Posted on:

Location: Alabama, Arizona, Florida, Kentucky, North Carolina, Ohio, Oklahoma • 🇺🇸 United States

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Job Level

SeniorLead

About the role

  • Engage in positive news and share relevant information/content/links
  • Respond to customer inquiries on various channels, including working with the online Customer Care team
  • Provide monitoring of our social media mission control, watching for spikes in aggregate social conversation about clients and competitors
  • Work with managers to identify and flag trends
  • Contribute to the development, execution, and presentation of social media strategies, plans, content, campaigns, and measurement reports
  • Write strategies, content, posting/publishing, reporting, and analyzing data to provide effective social media results
  • Customize all communications to clients’ tone, voice, and style
  • Monitor and respond to customer inquiries across established social media channels, including Facebook and Twitter, and act as liaison with the online Customer Care team
  • Identify opportunities for internal process creation and change and implement them
  • Identify and flag trending topics and provide standardized reporting at the completion of each shift and during crises
  • Provide content writing and real-time counsel for effective brand community management across various social networks
  • Contribute to reporting and auditing of client and industry social media
  • Develop error-free messaging and real-time content to support clients' social media goals
  • Provide timely updates to account leadership and the client, ensuring goals and objectives are met
  • Contribute to developing agency and client processes such as training guides, checklists, templates, plans, and case studies

Requirements

  • Candidates MUST RESIDE in one of the following states: Alabama, Arizona, Florida, Georgia, Kentucky, Michigan, Missouri, North Carolina, Ohio, Oklahoma, Tennessee, or Texas
  • Given the 24/7 nature of social media, flexibility with non-traditional work hours (nights, weekends, holidays) required
  • 2-4 years of experience in community management is preferred
  • Additional experience in social media, paid media, and other areas of marketing is a plus
  • Professional experience using enterprise publishing and listening tools
  • Being adept at Sprinklr is a significant plus
  • Willing to work a flexible schedule (a combination of nights, weekends, and holidays)
  • Travel may be required
  • Be detail-oriented, organized, caring, innovative, communicative, and data-driven
  • Comfortable with juggling multiple priorities and deadlines while synthesizing multiple perspectives
  • Strong communication, analytical and presentation skills, both written and verbal
  • Be self-sufficient, meet deadlines, and create high-quality materials
  • Ability to work cross-functionally to proactively collaborate, engage, and bring fresh ideas
  • Functional understanding of multiple social media platforms
  • Be a quick learner, always looking to embrace and master new technologies
  • Accurately and consistently track time daily
  • Effectively maintain a monthly expense report and reconciliation
  • Possess excellent interpersonal skills, including interacting professionally with client executives and teams
  • Work well on a team, including proactively contributing recommendations to enhance results
  • Understand and facilitate the purchase order process
  • Initiate and track vendor billing accurately
  • Legal authorization to work in the United States required
  • Candidates will be subject to a background screening as part of the application process