TruePoint Communications

Operations

• Own accurate, on-time client invoicing
• Manage accounts receivable and payable using Ruddr, QuickBooks, and Bill.com
• Prepare financial and utilization reports in partnership with the Operations Manager
• Audit employee time entries to ensure accurate payroll, utilization, absorption, and revenue reporting
• Maintain forecasting inputs and support budgeting and capacity planning
• Own administration of agency tools and platforms
• Maintain asset, equipment, and inventory tracking
• Document, implement, and continuously improve internal processes and policies
• Prepare executive- and client-ready reports, dashboards, and presentations
• Coordinate staffing schedules for community management accounts
• Own the hiring lifecycle: job postings, ATS management, interview coordination, and candidate communications
• Own end-to-end onboarding and offboarding workflows, including systems access, equipment, and documentation
• Maintain employee records and PTO tracking
• Partner with Ops Manager on internal communications, trainings, and policies

Operations Specialist

Account Executive

• Provide proactive and reactive communications strategies for clients in a variety of industries
• Consistently deliver excellent client service including day-to-day client engagement and account management
• Possess excellent writing skills for material development (following AP style)
• Conduct high-level media relations and support public relations strategies
• Demonstrate strategic thinking and project management skills
• Collaborate effectively across agency internal teams, showcasing leadership and delegation

Operations Specialist

Senior Account Executive – Public Relations