TruePoint Communications

Social Media Manager

• Lead the strategic development and day-to-day execution of community management across high-profile client accounts, ensuring both proactive and reactive engagement strategies are aligned with brand goals
• Design and implement scalable content and engagement frameworks that elevate brand presence, spark conversation, and build community across platforms
• Manage a team of Community Managers, overseeing tone, timing, and execution to maintain consistency, quality, and strategic relevance
• Monitor cultural trends, platform shifts, and audience behavior in real time, adapting strategy and creative accordingly
• Collaborate with creative, strategy, and analytics teams to inform content calendars, optimize messaging, and deliver insights rooted in performance metrics
• Own escalation protocols, social response matrices, and playbook development for brand-safe, on-voice communication
• Act as a client-facing strategic lead, guiding platform approach, advising on reputation management, and delivering thoughtful reporting that ties engagement to business objectives
• Leverage enterprise tools like Sprinklr, Sprout, and Khoros to drive publishing, listening, engagement, and reporting at scale

Account Supervisor, Social Media Strategy & Community Management

Account Executive

• Provide strategic and tactical marketing support for clients in a variety of industries
• Adept at understanding key client information to leverage marketing communications including business strategy, products and services, key customers and competitors
• Consistently deliver excellent client service including day-to-day client engagement and account management
• Ability to prioritize, manage time and tasks, communicating clearly both internally and with clients
• Possess excellent writing skills for material development including media planning for paid and earned, social media content, marketing collateral, creative briefs, and pitch presentations
• Demonstrate strategic thinking and strong project management skills
• Collaborate effectively across internal agency teams, showcasing both leadership and ability to follow direction
• Knowledge, use, and understanding of social media marketing impact, analytics understanding a plus.

Senior Account Executive – Marketing Communications

Operations

• Review and approve agency time entry records
• Process and remit payment for contractor invoices
• Support company and client budgeting and financial reporting
• Support and review client-ready scopes of work as needed
• Compile biweekly, monthly, quarterly and annual financial reports in support of the operations manager
• Build monthly usability reports
• Process bi-monthly expense reports
• Assist with the development of client and agency presentations
• Provide administrative support to client needs
• Manage staff relations and employee onboarding
• Ensure successful onboard process and orientation of new hires
• Support agency management when exiting staff
• Prepare Employee Assessment
• Ensure Asset management and equipment readiness for staff
• Manage and track all employee PTO
• Assist in establishing and communicating operations policies and procedures
• Prepare and deliver staff communications to support agency culture and operations
• Build and publish shift schedules for all community management accounts

Operations Coordinator

• Engage in positive news and share relevant information/content/links
• Respond to customer inquiries on various channels, including working with the online Customer Care team
• Provide monitoring of our social media mission control, watching for spikes in aggregate social conversation about clients and competitors
• Work with managers to identify and flag trends
• Contribute to the development, execution, and presentation of social media strategies, plans, content, campaigns, and measurement reports
• Write strategies, content, posting/publishing, reporting, and analyzing data to provide effective social media results
• Customize all communications to clients’ tone, voice, and style
• Monitor and respond to customer inquiries across established social media channels, including Facebook and Twitter, and act as liaison with the online Customer Care team
• Identify opportunities for internal process creation and change and implement them
• Identify and flag trending topics and provide standardized reporting at the completion of each shift and during crises
• Provide content writing and real-time counsel for effective brand community management across various social networks
• Contribute to reporting and auditing of client and industry social media
• Develop error-free messaging and real-time content to support clients' social media goals
• Provide timely updates to account leadership and the client, ensuring goals and objectives are met
• Contribute to developing agency and client processes such as training guides, checklists, templates, plans, and case studies

Account Supervisor, Social Media Strategy & Community Management

Senior Account Executive – Marketing Communications

Operations Coordinator

Social Media Community Manager