Senior Account Executive, Social Media Campaigns – Surprise & Delights

TruePoint Communications

Senior Account Executive handling social media community campaigns for TruePoint Communications. Managing engagement and operational tasks across social platforms with a focus on Surprise & Delight strategies.

Posted 6/11/2026full-timeDallas • Texas • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Community management and campaign execution
Manage day-to-day community management and campaign engagement across social platforms using approved brand voice and escalation protocols.
Identify Surprise & Delight and giveaway opportunities in real-time, including fan selection, qualification checks, documentation, and internal approvals.
Monitor social conversations and UGC during active campaigns; engage with priority posts, flag risks, and surface high-value moments for amplification.
Winner management, fulfillment, and reporting
Own winner identification, outreach, notification, tracking, prize ordering, shipping coordination, and fulfillment documentation.
Maintain accurate campaign records including terms and conditions, winner logs, outreach history, fulfillment status, and audit-ready trackers.
Produce campaign recaps with results, engagement insights, UGC highlights, operational learnings, and recommendations for optimization.
Client communication and project operations
Keep Monday.com boards current with campaign status, dependencies, blockers, requests, and next steps.
Serve as a day-to-day point of contact for client updates, needs, and follow-ups across calls, email, and status documentation.
Coordinate closely with Community, Creative, Analytics, and Account teams to keep work on schedule and ensure campaign accuracy.

Requirements

What you’ll need

2+ years of hands-on experience in social media community management, campaign operations, or social engagement programs in an agency, brand, or high-volume environment.
Direct experience executing Surprise & Delight programs, giveaways, contests, or sweepstakes, including winner selection, notification, fulfillment, and record keeping.
Strong experience managing social engagement and UGC workflows across major platforms.
Experience maintaining project workflows in Monday.com or a comparable work management platform, with strong attention to status updates, dependencies, and stakeholder communication.
Strong written communication skills and confidence communicating directly with client teams.
Excellent operational discipline, with the ability to manage multiple concurrent workstreams without losing detail.

Benefits

Comp & perks

Non-Traditional Hours Required
Commitment to a diverse and inclusive workplace
Equal employment opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

community managementcampaign executionsocial media engagementwinner managementfulfillment documentationcampaign reportingproject workflowsUGC managementSurprise & Delight programsgiveaways

Soft Skills

written communicationclient communicationoperational disciplineattention to detailstakeholder communicationmulti-taskingcollaborationproblem-solvingorganizational skillsengagement insights