Trinity Property Consultants

Floating Operations Assistant

Trinity Property Consultants

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $70,000 - $80,000 per year

Job Level

JuniorMid-Level

About the role

  • Handle all day-to-day task within an ever-changing territory
  • Provide superior customer service
  • Assist in conducting market surveys
  • Show, lease, and move in prospective community members
  • Update unit availability daily
  • Process rental applications
  • Process maintenance work orders
  • Adhere to the Trinity operating procedures and policies
  • Receive and process collections in accordance with company standards
  • Collect past due balances from former community members
  • Clerical and phone support
  • Maintain all resident files, ensuring completeness and accuracy of all paperwork and documentation
  • Maintain a calendar of scheduled move-ins, ensuring all move-in appointments are completed and all apartments are inspected to ensure all apartments are move-in ready to Trinity’s standards
  • Demonstrate ability to resolve resident complaints and direct pertinent issues and matters to the Community Manager
  • Conduct community member move-out apartment inspections and complete deposit accountings with Community Manager’s approval
  • Maintain all account records and transactions including NSF’s, rent allowances, concessions, rent increases, and other management approved debits and credits
  • Additional tasks or duties assigned by Supervisor
  • Fill in for staffing vacancies at communities
  • Provide extensive on the job training to existing associates and new hires
  • Be a resource for all business needs and assist in the daily operations of the community you are stationed at

Requirements

  • High school education or equivalent is required
  • CPM, CAM, RMP, or CMCA Certifications are preferred but not required
  • Two years of experience in residential property management in the Multifamily Industry is required
  • Computer Skills: Intermediate computer and Internet knowledge
  • Intermediate knowledge of MS Word, Excel, and Outlook
  • Prefer knowledge of the following software programs: Yardi, Voyager, LRO, Entrata, Resident Check
  • Maintain a commitment to ongoing professional development and career growth through our company’s continuing education programs
  • Skills include an excellent ability to address the needs of residents, prospects, and vendors
  • Handle high stress situations effectively
  • Exhibit strong leadership skills
  • Excellent communication skills
  • Superior collection skills
  • Administrative and organizational skills
  • Time management skills and ability to prioritize wisely
  • Customer service orientation
  • Strong sales background
  • Knowledge of state law as it relates to fair housing