Senior Sales Specialist
SnappyCX
Customer Success Manager
Treatwell
full-time
Posted on:
Origin: • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Drive high engagement and performance with our salon partner base, especially during their early months at Treatwell and throughout the partnership
- Onboard new salon partners and support them with any queries necessary to activate them on our marketplace
- Educate and coach salon owners and their teams on how to digitise their business, utilising the tools we provide them
- Understand partners' needs and identify the most effective training tools to create sticky engagement and ensure full benefit of adopting our technology
- Identify specific needs and pain points to eliminate the risk of unsuccessful partners and set them up for success
- Closely collaborate with Inside Sales and Field Sales to ensure new deals go live promptly and smoothly
- Support existing partners post-onboarding with their queries, working with the CX team on complex cases and supporting the Retention team with recently retained partners
- Act as a product expert, confidently educating salon partners on the best ways to use the software and generate revenue from our SaaS-enabled marketplace
Requirements
- Patient and able to adapt your style to match the needs of our partners
- Persuasive and resilient , you’ll advocate the benefits of the online world, and find the best tools to create excitement and commitment in our partners
- You are comfortable with ambiguity, and like to deep dive into processes to find opportunities to improve ways of working
- You are able to translate partner's feedback into internal requests to improve our product and value proposition
- Strong communicator, able to build rapport with both partner and colleagues
- A team player, motivated by the success of the team as well as your individual performance
- Objective driven, with a proven track record of exceeding targets
- Problem solver with a proven commitment to seeing things through and achieving long-term results, demonstrated by longevity and success in previous roles
