Lead Technical Account Manager
Sully.ai
Senior Customer Integrations Engineer
Sully.ai
full-time
Posted on:
Origin: • 🇺🇸 United States • California
Visit company websiteSalary
💰 $140,000 - $180,000 per year
Job Level
Senior
About the role
- Own the Customer Journey: Lead onboarding, adoption, retention, and expansion across enterprise healthcare accounts. Run QBRs, product reviews, and renewal/expansion conversations with executives. Translate customer workflows into technical implementations and solutions. Own high-touch accounts personally while scaling playbooks.
- Build Systems that Scale: Create onboarding, training, and renewal playbooks from scratch. Stand up customer success infrastructure (CRM, analytics, engagement scoring). Define and track KPIs like NRR, adoption velocity, and health scores.
- Be the Voice of the Customer: Partner with Product & Engineering to remove blockers and prioritize integrations. Provide real-time customer feedback that shapes Sully.ai’s roadmap. Represent CS in strategic planning and investor updates.
Requirements
- Customer-Obsessed Builder: You’ve owned post-sale outcomes for complex B2B SaaS ($100K–$1M+ ACV). You thrive in 0→1 environments.
- Startup DNA: You’ve worked in sub-20 person, VC-backed companies where speed and ownership are survival skills.
- Entrepreneurial Mindset: Former founder, inventor, or someone who’s built products, processes, or companies from scratch.
- Technical Depth: Hands-on experience with APIs, integrations, and scripting. You can work side-by-side with engineers to deliver solutions.
- Systems Thinker: You’ve built scalable CS processes, tooling, and performance tracking.
- Healthcare-Savvy (Bonus): You understand the nuances of health systems, payers, and compliance-driven sales cycles.
