Sully.ai

Customer Success Manager

• Own the client relationship: build deep partnerships with C-suite, VPs, directors, and clinical leaders; run all client meetings, check-ins and QBRs.
• Lead outcomes: define success metrics, build adoption plans, and ensure our clients win
• Drive expansion: identify opportunities, ensure pilots are successful, demonstrate measurable ROI on the metrics our clients care about (e.g. hours saved, increased revenue, staff satisfaction).
• Playbook building: Build the playbook for how we consult and support our highest value accounts, along with our Head of Success
• Be the voice of the client internally: translate real-world pain into roadmap priorities and ensure Sully ships what moves the needle for our clients

Sales Development Rep

• Own pipeline: hit and exceed qualified meeting and pipeline targets
• Phone first execution: focused call blocks, targeted emails, daily enterprise account research, and strict CRM hygiene
• Qualify hard: open with relevance in under 20 seconds, tie Sully to real operational pain, qualify tightly, disqualify quickly
• Own your funnel math: know your conversion rates across every stage and improve at least one metric monthly
• Build the machine: refine healthcare talk tracks, strengthen objection handling around compliance and EMR integration, identify buying triggers, and document standards for scale
• Operate like an owner: if metrics slip, adjust within 48 hours

Customer Success Manager

Sales Development Representative