Sully.ai

Recruitment

• Own sourcing infrastructure end-to-end: signal → outreach → booked interviews
• Build automated outbound across LinkedIn, email, and new channels with personalization at scale
• Ship AI tooling for candidate evaluation, messaging, and targeting improvement
• Integrate ATS, sourcing, enrichment, and internal data into a reliable recruiting data layer
• Close the loop: source/message → replies → interviews → hires
• Run weekly experiments; scale winners, kill losers
• Amplify Sully.ai in technical communities to grow inbound

Recruiting Engineer

Technical Project Manager

• Own delivery: accountable for the full implementation lifecycle from signed contract to stable BAU handoff.
• Run implementation cycles: define scope, validate assumptions, build delivery plans, manage timelines, and drive go live readiness.
• Coordinate cross functionally: lead Sales, CS, Support, Integrations, Engineering, and Product toward a single delivery plan with clear owners and deadlines.
• De risk delivery: identify operational, technical, clinical, and change management risks early and close them before they become escalations.
• Drive OTIF: deliver 95% plus of implementations on time and in full against committed scope and timelines.
• Set the bar on rigor: own testing, QA, go live criteria, and sign off. No production surprises.
• Be the escalation point: surface issues early, propose solutions, and force decisions when teams stall.
• Operate like an owner: nothing falls through the cracks because it is “someone else’s problem.”

Technical Implementation Manager

Manager

• Establish and Scale systems to achieve $100M in Contracted ARR
• Operationalize U.S. execution & unblock pipelines
• Drive early enterprise client traction & contract velocity
• Define & land a go-to-market agent prioritization roadmap

General Manager

Customer Support

• Build and scale a 24/7 offshore support team with global technical customer support capabilities, including hiring, training, and performance management
• Build the customer support function from 0 to 1 (and then to 100) by designing, implementing, and refining comprehensive support workflows, processes, and playbooks
• Develop a deep understanding of customers’ best practices and workflows across 400+ healthcare organizations using Sully’s AI agents
• Handle complex technical customer inquiries and escalations, ensuring prompt, effective resolution and clear communication • Design and own escalation pathways for critical incidents affecting AI Receptionist, AI Scribe, AI Interpreter, and other agents
• Oversee incident management to ensure quick resolution of issues affecting EHR integrations (Epic, Athena, Oracle Cerner, Tebra)
• Work closely with Engineering, Growth, Product, and Customer Success to relay customer insights, advocate for product enhancements, and maintain/expand support documentation
• Identify opportunities to improve customer experience across all touchpoints and drive a data-driven, customer-centric support culture aligned with Sully.ai’s mission

Head of Customer Support

Compliance

• Identify security and compliance risks that could potentially block customer acquisition, and resolve these risks without needing direction.
• Build and execute a Third Party Risk Management program, ensuring all user devices are fully compliant with security requirements.
• Create a clear plan forward for contractor virtual environments, ensuring compliance with security protocols.
• Take initiative in finding and accurately capturing risk items, backing up findings with research and evidence.
• Continuously look forward and build efficiencies and automations in daily tasks, driving predictable and repeatable revenue growth.
• Collaborate with cross-functional teams to drive complex enterprise negotiations, ensuring compliance with security and compliance frameworks.
• Develop and implement repeatable playbooks for outbound → demo → closed-won conversion, building high-performing sales teams and onboarding programs.
• Drive and systematize revenue growth, increasing demo conversion and leading complex enterprise negotiations with high stakes and long sales cycles.

GRC Specialist

Engineering Manager

• Own end-to-end engineering execution for iOS
• Drive performance improvements targeting 50% reductions in app launch time, memory usage, and crash rates
• Design and operate robust observability, metrics, and automated testing systems
• Lead iOS execution rituals including daily and weekly standups
• Translate product goals into clear dependencies, timelines, and deliverables
• Drive mobile EHR integration excellence

Head of Engineering, iOS

Full-stack Engineer

• Design, implement, and optimize core components across frontend, backend, and model integrations, while driving engineering direction in close collaboration with our co-founders.
• Audit current cross-agent flows for UI/UX cohesion.
• Implement shared components and typed contracts for reliability.
• Establish instrumentation for frontend performance and model round-trip tracing.
• Deliver end-to-end tested, production-grade agentic workflows.

Senior Software Engineer

Solutions Engineer

• Own the strategy, design, and execution of platform integrations
• Build and scale a high-performing integrations team
• Ensure robustness, security, and HIPAA compliance of integrations
• Collaborate closely with Product, Clinical, Security, and Customer Success teams
• Deliver EHR connectors and define integration roadmap
• Audit current integrations and define service level agreements
• Establish gold-standard CI/CD and reduce integration incident rate
• Recruit, mentor, and grow an integrations team

Head of Integration Engineering

Platform Engineer

• Own multi‑cloud provisioning, upgrading, and reliability of the core platform
• Automate everything via infrastructure as code and GitOps
• Ship fully automated deployments across regions
• Standardize developer experience across areas such as tooling and CI/CD
• Optimize our stack’s scalability and maintain cost‑awareness for AI workloads

Senior Platform Engineer

Research Scientist

• Build and scale automated evaluation pipelines (LLM-as-judge + human review) with clinical-grade benchmarks.
• Audit existing evaluation approaches for clinical and agentic tasks.
• Define initial benchmarks and build early automated pipelines.
• Partner with engineering to land first set of CI gates for accuracy, factuality, and safety.
• Deliver a repeatable evaluation framework with automated pipelines in production.
• Demonstrate measurable improvements in robustness, hallucination reduction, or safety.
• Publish or present internal research findings that directly shape product reliability.

Applied Research Scientist

• Own end-to-end engineering execution for your domain, from architecture and roadmap through delivery and reliability.
• Drive step-function latency reductions, targeting at least 50 percent improvements across note generation and decision-support workflows where applicable.
• Design and operate robust observability, metrics, and model-selection systems to ensure consistent performance at scale.
• Lead domain-specific execution rituals, including daily and weekly standups, backlog ownership in Linear, and tight cross-functional coordination.
• Translate product goals into clear dependencies, timelines, and deliverables to keep teams unblocked and shipping.
• Operationalize continuous quality evaluation pipelines to improve accuracy, completeness, and reliability of outputs.
• Set and enforce engineering best practices across your stack, including code quality, reviews, on-call standards, and operational rigor.

Head of Engineering

Sales

• Build and lead Sully’s go-to-market engine from scratch, driving predictable, repeatable revenue growth.
• Own the full sales cycle, from cold outbound to closed-won deals, and lead complex enterprise negotiations with high stakes and long sales cycles.
• Increase demo conversion through tighter storytelling and faster feedback loops and hire, train, and scale a high-performing sales team.
• Develop and implement a repeatable playbook for outbound → demo → closed-won conversion and build the foundation of a high-performing sales team and onboarding program.
• Drive and systematize revenue growth, increase demo conversion, and lead complex enterprise negotiations with high stakes and long sales cycles.