Customer Success Manager

Sully.ai

Customer Success Manager leading client relationships and outcomes at an AI healthcare company. Fostering partnerships with executive stakeholders and driving measurable results.

Posted 7/27/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong client relationship management skills, particularly with C-suite and executive stakeholders, while driving measurable outcomes and expansion through strategic planning and execution. Capable of translating client needs into actionable priorities and building playbooks for high-value accounts.

Highest-signal resume keywords

Client Relationship ManagementMetrics-Driven Decision MakingHigh-Stakes Meeting FacilitationB2B Startup ExperienceAccountability and Ownership

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Trust BuildingInfluencing OutcomesPrioritization

Industry Keywords

C-Suite EngagementClient SuccessExpansion StrategyROI DemonstrationPlaybook Development

About the role

Key responsibilities & impact

Own the client relationship: build deep partnerships with C-suite, VPs, directors, and clinical leaders; run all client meetings, check-ins and QBRs.
Lead outcomes: define success metrics, build adoption plans, and ensure our clients win
Drive expansion: identify opportunities, ensure pilots are successful, demonstrate measurable ROI on the metrics our clients care about (e.g. hours saved, increased revenue, staff satisfaction).
Playbook building: Build the playbook for how we consult and support our highest value accounts, along with our Head of Success
Be the voice of the client internally: translate real-world pain into roadmap priorities and ensure Sully ships what moves the needle for our clients

Requirements

What you’ll need

4+ years in client-facing roles serving C-suite / VPs / Directors, running high-stakes meetings and influencing outcomes.
Evidence you can create trust fast, deliver results, and keep executive stakeholders aligned.
Preferred backgrounds: early stage, high-growth B2B startup experience
You operate like an owner and take extreme accountability. You’re metrics-driven, prioritize relentlessly, and own results end-to-end.
Willingness to travel up to 20% for in-person client meetings and industry conferences

Benefits

Comp & perks

You’ll work on real, first-of-their-kind problems at the edge of AI and medicine
Your work helps doctors reclaim their time - and patients get better, faster care
50%+ of us are ex-founders. We hire A-players, not passengers
Speed matters - we operate with urgency, autonomy, and ownership