Travelers

Administrative Assistant

• Handles complex administrative assignments of a broad and varied nature to relieve senior management of routine administrative details.
• Exercises considerable discretion and independent judgment in facilitating overall department operations.
• Directs the activities of other support staff as necessary.
• Coordinates inter-departmental or department-wide administrative projects, such as broad communications, overseeing internal/external services purchased, developing and implementing department/business unit guidelines for operating policies and procedures.
• Complex scheduling; typically involves internal, external, and department-wide scheduling.
• Full responsibility for department-wide event and travel planning.
• Prepares and submits expense accounts and other type expenses.
• Manages and tracks/reports actual expenses versus budget for sr managements area of responsibility, develops or upgrades budget system.
• Regularly interacts with internal and external executives, community leaders, shareholders, etc.
• Initiates follow-up actions as needed.
• Calls for moderate to advanced conflict resolution skills via phone and, occasionally, in person.
• Initiates, develops, and makes decisions regarding office practices/procedures within authority level.
• Calls for frequent problem solving with internal and external staff.
• Utilizes basic change management skills.
• Perform other duties as assigned.

Senior Administrative Assistant

Legal Assistant

• Effectively compose various legal documentation including but not limited to pleadings, discovery, subpoenas and draft correspondence.
• Review incoming mail to determine urgency and work with attorneys accordingly.
• Maintain & Review attorney calendars daily and proactively handle upcoming events.
• Input and maintain all case file information into case management system for staff attorneys and ensure data integrity.
• Act as liaison with experts and witnesses in scheduling/coordinating appearances, depositions, medical examinations and other court designated hearings.
• Retain court reporters and interpreters, if necessary.
• Act as a liaison between attorney and vendors.
• Act as a liaison between client and Staff Counsel office by furnishing and requesting information as needed.
• Assist with Trial preparation.
• Records billable time when applicable.
• Perform other duties as assigned.

Legal Assistant, Liability

Underwriter

• Become proficient managing multi-state, multi-line accounts throughout the lifecycle which could include rating/pricing, quoting and issuing policies as well as handling related account activity.
• Contribute to a positive workplace culture by building and maintaining strong working relationships with business partners and agents.
• Gain a rich understanding of business processes by leveraging standardized workflows and state compliance guidelines.
• Synthesize multiple sources of information to make sound decisions.
• Exercise critical thinking and decision-making skills to become a trusted advisor solidifying customer confidence.
• Make a difference to our customers by executing on service level commitments and delivering quality products in a timely manner.
• Perform other duties as assigned.

Underwriting Associate – Operations Account Specialist, Middle Market Renewals

IT Support

• Under general direction and as a member of the local management team, this position is responsible for product quality and performance for a specific team of Specialty BI Inside claim professionals.
• Provide guidance and direction to direct reports through a continuous process of management involvement and frequent claim file review.
• Serve as a field representative for the Home Office Inside Property CAT product, as requested.
• Attract, Retain and Develop World Class Talent: Proactive recruitment of talent; work with management establishing and implementing a strategic staffing strategy.
• Provide Compelling Claim Services: Employ proper claim handling techniques to protect the integrity of our brand and providing consistent service quality and streamlined processes to add value for our customers.
• Drive the Information Advantage: Successfully leverage data, management information and technology to identify and make the most of opportunities to support business strategies and improve results.
• Partner for Mutual Success: Develop and maintain effective relationships with colleagues, business partners, customers, agents, regulatory agencies and others to achieve organizational goals and create better outcomes.

Unit Manager – Construction Liability

Actuary

• This is a senior leadership role serving as the primary bridge between reserving actuaries and the data engineering team within an Agile delivery environment.
• The Director is responsible for the strategic direction and day-to-day health of the actuarial loss data platform, the actuarial reserving system, and a suite of related production tools — all classified as tier 1 assets with significant SOX compliance obligations.
• At its core, this role is about translating business need into execution-ready solutions.
• The Director acts as the voice of the end-user — the reserving actuarial community — ensuring that what gets built actually solves the right problems, is designed with compliance in mind from the start, and is sustainable over the long term.
• This requires operating with a high degree of autonomy on complex, multi-stakeholder initiatives where the business problem is often ambiguous and the technical implications are significant.
• The Director owns the product backlog and roadmap for the platform portfolio, leads a team of Business Analysts, and partners closely with data engineers, corporate actuarial teams, and enterprise data and analytics stakeholders.
• Success in this role demands equal parts analytical rigor, domain credibility, and the interpersonal influence needed to align diverse partners around shared priorities.

Director, Actuarial Loss Analytics, Reserving

Director

• In coordination with the Regional President and field leadership team, the Regional Director is responsible for developing and executing agency distribution strategies across assigned Profit Center(s).
• The primary objectives are to grow profitable business production, broaden the range of product lines placed by key agents, and identify and cultivate new production sources.
• Coordinate and communicate with regional BU leadership to understand the key drivers and strategies that are critical to the BU's and region's success.
• Collaborate with BUs to identify opportunities utilizing segmentation, cross-sell and other distribution management tools.
• Engage outside groups (i.e. regional sales council) to develop targeted distribution opportunities.
• Lead Profit Center(s) meetings.
• Develop means to improve each assigned RM's effectiveness.
• Exhibit teamwork and collaboration across RD Community and Profit Center Team(s).

Regional Director, Enterprise Distribution Management

General Counsel

• Follow operational policies to analyze, investigate, and resolve BSI claims of varying levels of severity with active supervision from claims management.
• Prepare and present reports for management that accurately reflect loss development, potential/actual financial exposure, reserve adjustments, coverage issues, and claim and recovery strategies.
• Retain, monitor, and manage outside counsel actively utilizing litigation management plans and budgets.
• Communicate with underwriting on significant claim exposures.
• Travel to and attend mediations, settlement conferences, claim conferences, field office visits, trials and depositions.
• Develop the ability to identify all recovery opportunities and coordinate recovery efforts with the Recovery Management Unit and Claim management.
• Refine policy interpretation/coverage analysis skills including drafting coverage opinions with case law included.
• Develop/strengthen the ability to negotiate settlements/resolutions, review releases and settlement agreements, including confidentiality and non-disclosure provisions.
• Support underwriting marketing efforts, including participation in broker and account visits and risk mitigation seminars and authoring customer-focused white papers and articles.
• Monitor marketplace conditions, conduct research, and draft reference materials to inform claim and underwriting colleagues on law impacting Travelers’ underwriting and claim decisions.
• Obtain and maintain required adjusters’ licenses.
• Perform other duties as assigned.

EPL & D&O Liability Associate Claim Counsel

• Lead the development, execution and enhancement of product strategies and actions including business scope, go-to-market strategies, and agile methodologies by influencing key stakeholders to achieve financial objectives.
• Influence and communicate strategies and associated action plans with key stakeholders and related initiatives to gain consensus for recommendations.
• Oversee and execute market, competitor, and consumer research analysis to identify and recommend new products, markets and services or enhance existing ones.
• Proactively develop solutions to product challenges and gain buy-in from key stakeholders to adopt recommendations.
• Manage the design, development, and implementation of system and process solutions that align with the product’s strategy.
• Identify and test new products, markets or partnership opportunities or enhance existing ones by collaborating with stakeholders and other entities and vendors.
• Lead and guide a team for product enhancement work including launch and rollout plans related to product strategies and action plans.
• Ensure strategies and plans address compliance needs and regulatory requirements.
• Oversee development of communication, training, and marketing materials in support of new or enhanced products and initiatives.
• Manage monitoring and measurement mechanisms for product strategies and initiatives in support of outlined strategic success criteria and present findings and recommendations to leadership.
• Perform other duties as assigned.

Director, Product Development – General Liability, Professional and Umbrella

Account Executive

• Develop and implement comprehensive sales strategies to expand and manage a portfolio of business, with the objective of driving profitable growth.
• Own assigned territory, including business development, leveraging performance metrics to create annual plans and manage territorial performance.
• Conduct in-depth agency diagnostics to assess performance and identify growth opportunities.
• Facilitate agency appointments and build long-term relationships through office visits (both in person and virtual).
• Prospect, onboard and set performance goals for new agencies, while providing training and support.
• May pre-qualify accounts as needed.
• Influence agency partners through effective communication and negotiation skills.
• Collaborate with internal teams, such as, Product and Underwriting to ensure alignment of sales strategies with business objectives.
• Understand Travelers Enterprise focus and seize opportunities to cross-sell Travelers products by discussing with business partners in other lines.
• May identify book transfer opportunities.
• Develop knowledge of competitor products and capabilities and local market trends.
• Utilize advanced data and analytics for sales decisions and performance measurement, leveraging extensive knowledge of Travelers' systems and platforms to support the sales process.
• Leverage AI technologies to optimize industry processes, enhance decision-making, and drive innovation, while continuously learning and adapting to emerging AI trends and tools.
• Perform other duties as assigned.

Sales Executive, Select

Full-stack Engineer

• Perform analysis, design, development, and configuration functions (includes defining technical requirements) with a high degree of accuracy and speed, operating as an individual contributor to team goals.
• Perform analysis, assessment and resolution for defects and incidents of advanced complexity and escalate appropriately.
• Work independently to tackle well-scoped and loosely scoped problems.
• Seek opportunities to expand technical knowledge and capabilities.
• Provide technical guidance and mentorship to less experienced employees.
• Perform other responsibilities as assigned.

Software Engineer II – SDLC, GenAI

Product Designer

• Define and steward a clear experience vision and roadmap for ML, grounded in user needs and aligned to business priorities.
• Translate business goals into measurable experience outcomes and report on XD impact using the BOX measurement framework (Behavioral, Operational, Experience).
• Lead, coach, and grow a team of 4-5 XD professionals.
• Set clear goals, provide active feedback, conduct performance reviews, and build individual development plans.
• Create a team culture where people do their best work and grow their careers.
• Serve as the primary XD voice for ML while embedded in leadership forums, strategic planning sessions, and product development processes.
• Build trusted relationships with ML business and technology leaders and advocate credibly for users and experience quality at every level.
• Provide design direction on complex, high-stakes initiatives including the Guidewire (SOR + RQI) implementation.
• Ensure quality and rigor of research, design, and measurement deliverables.
• Maintain consistency with BSI XD and enterprise design standards.
• Partner with the Group XD Lead and Surety Senior Director to ensure consistency in XD approach across BSI.
• Manage team capacity and allocation, work intake and prioritization in partnership with the Group XD Lead, and delivery visibility.
• Ensure the team is focused on the highest-value work and that commitments are trackable and communicated proactively.
• Perform other duties as assigned.

Senior Director – Experience Design, Management Liability Insurance

• Manage the profitability, growth, and retention of business within a location or region while managing a team of underwriters.
• Partner with RVP and Home Office to execute business unit underwriting strategies to effectively achieve profit and growth objectives.
• Collaborate in the underwriting process.
• Support relationships with internal partners within the business unit and across the enterprise.
• Successfully manage the business at a portfolio level including underwriting profitability and relationship management.
• Lead and support team while providing strategic direction, coaching, training, and performance management.
• Perform other duties as assigned.

Managing Director – Construction Surety

• Attract, Retain and Develop World Class Talent: Proactive recruitment of talent; work with management establishing and implementing a strategic staffing strategy. Effective orientation and on-boarding. Manage staff performance; implement strategies and plans to address staff development; identify and address training needs on an ongoing basis; provide frequent performance feedback. Work with management to develop and implement effective training, performance development and succession planning. Effective retention planning; proactively manage and respond to turnover. Effectively utilize reward system to distinguish top performers and significant achievements.
• Provide Compelling Claim Services: Employ proper claim handling techniques to protect the integrity of our brand and providing consistent service quality and streamlined processes to add value for our customers. Develop and execute a strategic file management plan that achieves optimal file resolution and business results. Provide face-to-face and written guidance to ensure effectiveness, engagement, accuracy and efficiency. Review new notices, ensuring claims are assigned to staff with appropriate skill sets. Conduct quality file reviews per office/ best practices guidelines. Establish/follow up on file reviews per diary instructions, conducting additional reviews (i.e. 180, 360 day reviews), as necessary. Implement strategies and initiatives to improve file quality, customer service and manage costs.
• Drive the Information Advantage: Successfully leverage data, management information and technology to identify and make the most of opportunities to support business strategies and improve results.
• Achieve Optimal Solutions: Focus on resolution and process improvement, fulfilling all obligations while maximizing cost effectiveness, helping the business understand drivers, trends and product stress points and helping our partners attract and retain business.
• Partner for Mutual Success: Develop and maintain effective relationships with colleagues, business partners, customers, agents, regulatory agencies and others to achieve organizational goals and create better outcomes. Participate in business meetings and agency visits as required.

Data Engineer

• Responsible for architecture for multiple technology and or/ business segments/domains for a single business unit.
• Responsible for the enterprise database migration and modernization strategy , governing the transition of SQL Server, Oracle, open-source databases (PostgreSQL, MySQL, MariaDB), and MongoDB from on-premises environments to cloud-native platforms (AWS RDS, Aurora, DMS, Azure SQL, Oracle Database@Cloud).
• Develop migration sequencing, tooling standards, and reference architectures that minimize risk and disruption while accelerating delivery timelines.
• Architect conversion strategies to transition proprietary database platforms to cost-effective open-source alternatives, eliminating significant annual licensing costs.
• Establish database engineering standards covering high availability, replication, performance tuning, schema governance, and observability across cloud-managed and self-managed database services.
• Define and implement database disaster recovery and resiliency frameworks with automated failover, backup validation, and compliance-aligned retention policies.
• Responsible for the enterprise data migration strategy for transitioning on-premises data stores—including block storage, file systems, archive repositories, and backup platforms—to cloud-native solutions (AWS S3, EFS, Glacier, FSx, Backup).
• Architect end-to-end data platform solutions spanning ingestion, storage, processing, transformation, and consumption layers across hybrid and cloud environments.
• Architect enterprise block storage solutions for cloud environments, including high-performance EBS volumes, storage tiering strategies, snapshot lifecycle management, and performance optimization for database and transactional workloads.
• Design file storage architectures supporting both cloud-native (AWS EFS, FSx for Windows File Server, FSx for NetApp ONTAP) and hybrid use cases, including protocol compatibility (NFS, SMB), access control, and high-availability configurations for shared workloads.
• Define storage platform standards covering provisioning, capacity management, encryption at rest, replication, and cost optimization across block, file, object, and archive tiers.
• Develop FinOps discipline for data platform decisions—modeling TCO for migration scenarios, quantifying licensing and infrastructure savings, and optimizing storage tiering strategies.
• Drive continuous technology transformation to minimize technical debt.
• Conduct hands-on prototyping of new technology solutions.
• Architect cloud-native data and database solutions primarily on AWS , with knowledge of Azure and GCP as a plus for multi-cloud and hybrid scenarios.
• Define infrastructure-as-code (IaC) standards, SLAs/SLOs, and platform reliability engineering practices across data and database services.
• Evaluate and adopt emerging cloud-native data technologies aligned with organizational needs—including managed database services, streaming platforms, lakehouses, and vector/graph databases.
• Drive platform security posture including encryption, secrets management, IAM governance, and network isolation for data workloads.
• Partner with Lines of Business (LOB) and technology stakeholders to translate business requirements into platform capabilities that directly enable digital transformation and strategic initiatives.
• Collaborate with ETS teams—infrastructure, security, operations, and application development—to align platform architecture with enterprise standards and ensure seamless service delivery.
• Mentor and develop engineers and DBAs, building cloud and open-source competencies while fostering a culture of engineering excellence and continuous learning.
• Provide strong thought leadership in pursuit of modern architecture principles and technology modernization.

Senior Administrative Assistant

Legal Assistant, Liability

Underwriting Associate – Operations Account Specialist, Middle Market Renewals

Unit Manager – Construction Liability

Director, Actuarial Loss Analytics, Reserving

Regional Director, Enterprise Distribution Management

Legal Assistant

EPL & D&O Liability Associate Claim Counsel

Director, Product Development – General Liability, Professional and Umbrella

Sales Executive, Select

Software Engineer II – SDLC, GenAI

Senior Director – Experience Design, Management Liability Insurance

Managing Director – Construction Surety

Unit Manager – Construction Liability

Lead Architect, Database and Data Platform