Travelers

Account Manager

• Develop and implement comprehensive sales strategies to expand and manage a portfolio of business, with the objective of driving profitable growth.
• Own assigned territory, including business development, leveraging performance metrics to create annual plans and manage territorial performance.
• Conduct in-depth agency diagnostics to assess performance and identify growth opportunities.
• Facilitate agency appointments and build long-term relationships through office visits (both in person and virtual).
• Prospect, onboard and set performance goals for new agencies, while providing training and support.
• May pre-qualify accounts as needed.
• Influence agency partners through effective communication and negotiation skills.
• Collaborate with internal teams, such as, Product and Underwriting to ensure alignment of sales strategies with business objectives.
• Understand Travelers Enterprise focus and seize opportunities to cross-sell Travelers products by discussing with business partners in other lines.
• May identify book transfer opportunities.
• Develop knowledge of competitor products and capabilities and local market trends.
• Utilize advanced data and analytics for sales decisions and performance measurement, leveraging extensive knowledge of Travelers' systems and platforms to support the sales process.
• Leverage AI technologies to optimize industry processes, enhance decision-making, and drive innovation, while continuously learning and adapting to emerging AI trends and tools.
• Perform other duties as assigned.

Territory Manager

Full-stack Engineer

• Perform analysis, design, development, and configuration functions as well as define technical requirements for assignments of intermediate complexity.
• Participate with team to perform analysis, assessment and resolution for defects and incidents of intermediate complexity and escalate appropriately.
• Work within guidelines set by team to independently tackle well-scoped problems.
• Seek opportunities to expand technical knowledge and capabilities.
• Perform other responsibilities as assigned.

Software Engineer I – SDLC, GenAI

Actuary

• Partner with actuary to learn how to complete rate indications, pricing factor development, state filing support, live testing of pricing changes and how to monitor results
• Learn how to form reserve opinion from claims data and communicate results to key stakeholders
• Develop technical acumen through coding new models in Python and SQL
• Monitor key business metrics and recommend changes to enhance sophistication of the rating plan
• Perform ad hoc analyses as needed by the team

Actuarial Co-op

Operations

• Serves as a customer service representative for the claim department by promptly and professionally addressing customer questions and concerns.
• Partners with claim professionals in multiple departments to assist with the timely resolution of claims.
• Ensures the proper handling of financial transactions to include processing and issuing claim payments.
• Maintains accurate records and information management, such as preparing, generating and reviewing reports using the most effective technology.
• Assists with claim center financial standards, including performing underlying controls and effectively communicating findings.

Claim Operations Specialist

• Assess, prioritize, influence and communicate strategic initiative options to senior leaders.
• Demonstrate effective execution and completion of assigned strategic initiatives and projects.
• Generate and advocate for process improvements and actively propel innovation in alignment with existing strategy.
• Independently perform actuarial and analytic analyses to solve business problems and apply judgment appropriately.
• Drive day to day execution within unit.
• Promote efficiency across primary working group, balancing additional effort against incremental lift gained from work.
• Consistently provide direction and review others' analytical work.
• Communicate on a regular basis with staff, peers and business partners and on an occasional basis with senior leaders.
• Staff responsibilities are likely to include direct management of a small team of individual contributors.
• Execute and communicate talent development processes, including performance and personal development goals.

Senior Director – BI Actuarial Product CMP

Customer Support

• Successfully complete applicable new hire training.
• Handle inbound inquiries from external customers and/or internal business partners via calls, emails, chats and/or other methods, taking the appropriate action, as needed.
• Build and maintain customer satisfaction and trust by actively listening to inquiries and effectively applying learned product, systems, and business area knowledge to educate and respond to the customer accurately and efficiently.
• Navigate multiple systems and platforms simultaneously while interacting with the customer.
• Adapt and modify communication style to provide a positive, consistent, empathetic, and thorough customer experience.
• Ensure accurate and comprehensive documentation of information, following the defined guidelines and procedures of the corresponding business area.
• May support departmental projects and initiatives and take on other developmental opportunities.

Customer Service Associate, Bilingual

• Successfully complete applicable new hire training.
• Handle inbound inquiries from external customers and/or internal business partners via calls, emails, chats and/or other methods, taking the appropriate action, as needed.
• As you grow your knowledge and skills, you will increase the variety of interactions you are able to assist, which may include questions regarding quotes, policies, coverages, billing, audits, or application access/support.
• Build and maintain customer satisfaction and trust by actively listening to inquiries and effectively applying learned product, systems, and business area knowledge to educate and respond to the customer accurately and efficiently.
• Navigate multiple systems and platforms simultaneously while interacting with the customer.
• Adapt and modify communication style to provide a positive, consistent, empathetic, and thorough customer experience.
• Ensure accurate and comprehensive documentation of information, following the defined guidelines and procedures of the corresponding business area.
• May support departmental projects and initiatives and take on other developmental opportunities.
• Perform other duties as assigned.

Customer Service Associate

General Counsel

• Leverage pre-trial and trial experience to apply effective use of litigation skills and techniques to try cases to verdict or negotiate resolution.
• Conduct proficient to advanced legal research and demonstrate strong and persuasive legal writing and presentation skills.
• Draft substantive pleadings, motions, briefs, discovery and other legal documents.
• Attend court events, depositions, and other appointments independently.
• Provide in-depth, substantive case analysis and recommendations to insured clients and Claim partners on file handling strategies.
• Collaborates with expert witnesses and consultants to develop case strategies, evaluate technical matters, and prepare compelling testimony for litigation.
• Build and maintain strong internal and external client and business partner relationships, including accountability for managing client and business partner relationships.
• Provide internal and external training, seminars and legal updates to insured clients and Claim partners.
• Provide leadership through mentoring other attorneys and legal support staff.
• Contributes to special projects and identifies other opportunities to support office goals/business needs.
• Fully and effectively utilize available technology, case management system and automation.
• Travel as required to meet business needs.

Associate Senior Counsel, Claim

DevOps Engineer

• Design and enforce security best practices across infrastructure, cloud environments, and CI/CD pipelines.
• Implement and manage vulnerability management, patching, access controls, and threat monitoring.
• Lead security incident response and post-incident reviews.
• Establish reporting and metrics that provide visibility into security posture and risk management.
• Oversee cloud and network infrastructure to ensure secure, resilient, and scalable operations.
• Manage networking components including routing, connectivity, firewalls, and load balancing.
• Support engineering teams with reliable platform services and deployment infrastructure.
• Establish comprehensive monitoring, logging, and alerting across infrastructure and services.
• Build operational dashboards and reporting that provide visibility into system health, performance, and availability.
• Develop metrics and reporting for leadership related to incidents, uptime, operational performance, and security risks.
• Act as a technology advocate, independently seeking opportunities where technology can be utilized to improve the business.
• Provide technical guidance and mentorship while fostering a team environment.
• Apply knowledge of current industry trends and techniques to formulate solutions within the context of assigned efforts.
• Seek opportunities to expand technical knowledge and capabilities.
• Perform other responsibilities as assigned.

Senior Software Engineer – DevOps, Security

Underwriter

• Become proficient managing multi-state, multi-line accounts throughout the lifecycle which could include rating/pricing, quoting and issuing policies as well as handling related account activity.
• Contribute to a positive workplace culture by building and maintaining strong working relationships with business partners and agents.
• Gain a rich understanding of business processes by leveraging standardized workflows and state compliance guidelines.
• Synthesize multiple sources of information to make sound decisions.
• Exercise critical thinking and decision-making skills to become a trusted advisor solidifying customer confidence.
• Make a difference to our customers by executing on service level commitments and delivering quality products in a timely manner.
• Perform other duties as assigned.

Underwriting Associate, Operations, Account Specialist – National Accounts

Risk

• Provide the Underwriter with account knowledge as it relates to hazards, controls, and management.
• Evaluate how the company identifies and manages their inherent risk factors.
• Differentiate the account from others in similar classes of business.
• Maintain a consistent field presence, spending approximately 20% - 50% of the time onsite with customers.
• Partner and have joint ownership with Underwriting to select, retain, and grow a profitable book of business.
• Build and maintain productive relationships with Underwriting, Claim, Risk Control Specialists, and Broker to service customers as a unified team.
• Complete risk assessment evaluations for moderately complex accounts: small manufacturers such as food processors and metal goods producers, restaurants, educational institutions, medium-sized distributors, auto dealers, and moderately sized fleets.
• Write technically detailed reports that communicate a clear assessment of risk and effectively articulated recommendations.
• Discover and evaluate customer needs through loss analysis and customer readiness in order to provide Risk Control products and services which can help control losses.
• Stay current with technical subject matters, regulatory environment, and emerging issues.
• Create a valued customer experience through each assessment and service encounter.

Risk Control Consultant

Director

• Accountable for the planning, objectives, and milestones for long-term digital analytics strategy, including dependency mapping across web development, data engineering, and business intelligence teams, business partnerships, and implementation timelines across supported portfolio(s).
• Drive adoption of digital analytics solutions among business partners, including Google Analytics 4 implementation, Tealium tag management optimization, audience segmentation through AudienceStream, real-time data streaming via EventStream, and website personalization initiatives.
• Focus on what digital analytics capabilities need to be delivered to achieve customer experience, conversion optimization, and personalization goals across business lines.
• Lead the intake of digital analytics business demand and assess value to ensure alignment to long-term digital transformation roadmaps.
• Work with business partners to design comprehensive digital analytics portfolio that addresses customer journey optimization, attribution modeling, and performance measurement objectives.
• Partner with leaders across Personal Insurance, Business Insurance, Claims, and other lines of business to assess and adopt new digital analytics and personalization capabilities.
• Oversee implementation and optimization of technology stack, including OneTrust cookie consent management, and ObservePoint data quality auditing.
• Work to ensure team structure and skills are sufficient to deliver and maintain digital analytics value over time, including expertise in client-side and server-side tag management, data layer implementation, and cross-platform measurement.
• Balance dependencies with software engineering teams for website tagging implementation and data engineering teams for digital data ingestion to ensure value delivery plans can be met.
• Ensure all digital analytics implementations comply with regulatory requirements including CCPA, CPRA, and GDPR, working closely with privacy and legal teams.
• Provide technical use cases for digital analytics tool assessment and vendor evaluation.
• Coach and aid in the skill development of the team, including team leaders, in advanced digital analytics methodologies and emerging privacy-first measurement approaches.
• Align digital analytics solution design to enterprise data management, security, and governance controls while maintaining measurement accuracy and customer privacy.

Director, Digital Analytics, Strategy

Product Manager

• Define work for a cross-functional product team, focusing on delivering business value quickly and iteratively
• Act as voice of the end-user by developing a deep understanding of user needs and pain points. Anticipate and proactively seek customer feedback ensuring needs and requirements are clearly defined; ensure team ’s work product meets defined acceptance criteria.
• Translate business strategies and needs into a roadmap for the product team; define team goals and strategy, ensuring alignment with business strategy; Articulate team goals, strategy and roadmap effectively to key stakeholders, Circle Leads, and team members.
• Structure and conduct analyses to inform the definition of requirements and prioritization of work based on quantified business value.
• Make prioritization recommendations, supported by analysis and data, to product team and stakeholders
• Build proof-of-concepts and prototypes by modeling analyses and transformations desired by end users to de-risk delivery by demonstrating feasibility and user need
• Gather requirements from end users, consumers (e.g., operational systems ) and data producers to map and define data, along with necessary transformations, from various source systems into a common understanding for the cyber data asset
• Effectively manage a backlog of deliverables and capabilities as well as 'test and learn'/experimentation targeted at defining/refining future deliverables, measuring performance and adjusting the overall roadmap of deliverables as needed.
• Own team backlog, including prioritization and refinement; Make trade-off decisions to maximize value.
• Hold the product team accountable for delivering on business objectives by defining metrics and key performance indicators (KPIs) for their products and delivered work .
• Inform and participate in business readiness; understand the impact of change, translate the approach to manage adoption and mitigate resistance.
• Provide feedback on work-in-progress, clarify requirements and contribute to removing roadblocks or impediments; Look for opportunities for continuous team and process improvement.
• Partner with key leaders and peers across BSI to determine resources required to achieve defined business outcomes.
• Share best practices across teams to ensure alignment and consistency in ways of working within a value stream.
• Foster an innovative, inclusive and diverse team environment, promoting positive team culture, encouraging collaboration and self-organization.
• May manage Agile Product Owners.
• Perform other duties as assigned.

Cyber Data Product Owner

• In the independent handling of a caseload of higher exposure cases and most complex litigation matters, including Major Case and Complex Claim depending on line of business, your responsibilities will include:
• Leverage trial experience to apply effective use of litigation skills and techniques to try cases to verdict or negotiate resolution.
• Conduct advanced legal research and demonstrate strong and persuasive legal writing and presentation skills.
• Draft substantive pleadings, motions, briefs, discovery and other legal documents.
• Attend court events, depositions, and other appointments independently.
• Provide in-depth, substantive case analysis and recommendations to insured clients and Claim partners on file handling strategies.
• Collaborates with expert witnesses and consultants to develop case strategies, evaluate technical matters, and prepare compelling testimony for litigation.
• Build and maintain strong internal and external client and business partner relationships, including independent responsibility for managing client and business partner relationships.
• Provide internal and external training, seminars and legal updates to insured clients and Claim partners.
• Provide leadership through mentoring other attorneys and legal support staff.
• Initiate special projects and identifies other opportunities to support office goals/business needs.
• Fully and effectively utilize available technology, case management system and automation.
• Travel as required to meet business needs.
• Perform other duties as assigned.

Senior Counsel, Liability Trial Attorney

Manager

• Utilize a deep understanding of the business to procure data for a specific analysis or prototypes for new data asset, while following coding best practices.
• Possess a strong command of internal data sources, explore new and unstructured data sources to assess potential business value.
• Determine and use appropriate techniques that may include diagnostic analysis, active monitoring and/or multivariate methods designed to answer business questions, test hypotheses, or assess impacts and results.
• Explore and suggest new data and analytic tools, techniques and industry best practices to apply to business problems.
• Apply appropriate visualization (charts, graphs, maps, etc.) to analytic insights so that they may be delivered to various audiences.
• Interpret and communicate findings to key stakeholders.
• Recommend optimal business action based on balancing business constraints and analytical findings.
• Leverage existing organizational partnerships across lines and functional teams to influence analytic outcomes.
• Become a mentor or resource for less experienced analytic talent, onboard new employees and interns, and provide support for recruiting and talent assessment efforts.
• Perform other duties as assigned.