Travelers

Vice President

• Under general direction, this position has accountability for results within assigned line of business including working with Corporate Claim in the successful execution of national and local claim strategies and to ensure claim policies, procedures, and service standards are implemented and maintained within assigned line of business.
• Attract, Retain and Develop World Class Talent: Accountable for the selection, training and development of staff to ensure succession plan and talent retention. Assess performance behaviors of direct reports and ensure managers manage staff performance; provide frequent performance feedback.
• Provide Compelling Claim Services: Employ proper claim handling techniques to protect the integrity of Travelers brand and providing consistent service quality and streamlined processes to add value for our customers.
• Drive the Information Advantage: Successfully leverage data, management information and technology to identify and make the most of opportunities to support business strategies and improve results.
• Achieve Optimal Solutions: Focus on resolution and process improvement, fulfilling all obligations while maximizing cost effectiveness.
• Partner for Mutual Success: Develop and maintain effective relationships with colleagues, business partners, customers, agents, regulatory agencies and others to achieve organizational goals and create better outcomes.

AVP, Workers Compensation Claim Management

Administration

• Direct and manage support staff for Staff Counsel law office(s).
• Coach, mentor and facilitate development of support staff to maximize individual and office performance.
• Evaluate and manage performance objectives relative to quality, productivity and other office standards/goals as well as providing individual and team feedback on an ongoing basis.
• Implement policies and procedures to assure compliance with Staff Counsel guidelines, policies and best practices.
• Provide input to office leadership team to establish and develop training for office staff in the use of all office systems, including case management system, protocols, and docket/diary procedures.
• Partner with office leadership team to provide office orientation for new employees and on-boarding for direct reports.
• Prioritize and allocate support staff resources to meet the business needs of the office and adjust as necessary.
• Manage the quality and efficiency of support staff performance.
• Document and communicate performance progress updates and compensation decisions for support staff and discipline as appropriate.
• Develop and execute staffing/ recruitment plans for law office support staff.

Law Office Administrator

Product Manager

• Define, prioritize and ensure a ready backlog of work for a smaller scale product team, accept final product output, focusing on achievement of defined outcomes versus defining how the work is completed.
• Effectively manage a backlog of deliverables and capabilities as well as 'test and learn'/experimentation targeted at defining/refining future deliverables, measuring performance and adjusting the overall roadmap of deliverables as needed.
• Understand and implement team goals and strategy, ensuring alignment with circle and value stream vision; Articulate team goals and strategy effectively to key stakeholders, Circle Leads and team members.
• Act as voice of the end-user; have a deep understanding of and respond to customer feedback ensuring needs and requirements are clearly defined; ensure team work product meets defined acceptance criteria.
• Own team backlog, including prioritization and refinement; Make trade-off decisions to maximize value.
• Optimize the flow of value by setting objectives and key performance indicators (KPIs) for solutions.
• Inform and participate in business readiness; understand the impact of change, implement the approach to manage adoption and mitigate resistance.
• Provide feedback on work-in-progress, clarify requirements and contribute to removing roadblocks or impediments; Look for opportunities for continuous team and process improvement.
• Partner with Circle Leads and peers to effectively communicate resources required to achieve defined business outcomes.
• Share best practices across teams to ensure alignment and consistency in ways of working within a value stream.
• Foster an innovative, inclusive and diverse team environment, promoting positive team culture, encouraging collaboration and self-organization.
• Perform other duties as assigned.

Product Owner

Scrum Master

• Practice and encourage Agile mindset and behaviors; coach, inspire and mentor teams on Agile principles, values and practices while role modeling Travelers' leadership behaviors.
• Lead the application of Agile practices for a single team. Practices may be Scrum and/or Kanban based. Actions often include visualizing work, limiting work in progress, managing work flow, planning and guidance for daily standups, sprint planning, short, mid, and long range planning, backlog refinement, and retrospective meetings.
• Provide summaries of team work at internal reviews and demos.
• Ensure progress toward objectives, KPIs and commitments; guide assigned Agile team to deliver the required product increments and outcomes.
• Partner with key stakeholders (i.e. Agile Coach and Team Lead) in backlog prioritization as well as tracking and reporting metrics, providing visibility to the team and stakeholders, ensuring a data-driven approach to decision-making.
• Identify opportunities to improve team-level Agile performance; focus the team on customer value, quality and continuous improvement activities.
• Remove team-level impediments and resolve conflicts; anticipate challenges, identify risks, and recommend mitigations and solutions.
• Utilize learnings and best practices in furthering the effective use of Agile practices at Travelers.
• Facilitate open communication among team members and stakeholders; promote positive team dynamics to ensure members collaborate and work effectively.
• Build and leverage effective alliances across other teams and the technical and business communities.
• Partner with Circle Leadership on PI Planning activities, organizing and assisting with PI ceremonies.
• Perform other duties as assigned.

Agile Scrum Master

Director

• Delivery Orchestration & Execution: In partnership with your team, translate roadmaps into executable delivery plans spanning multiple technical circles Coordinate work across 4 circles with 20+ engineering teams to deliver integrated features Sequence work to minimize dependencies and maximize flow across circles(UI → APIs → Data → Integration) Identify and proactively mitigate cross-circle dependencies before they become blockers Manage the critical path and delivery milestones for your product line.
• Capacity Management & Negotiation: Negotiate with Circle Technical Leads to allocate teams to your product line's priorities Balance workload and capacity constraints across technical circles Make trade-off decisions on scope, schedule, and resources in partnership with our Business Delivery Organization, engineering, and architecture leadership Escalate resource conflicts to leadership when negotiation reaches impasse Track team velocity and capacity utilization to improve delivery predictability.
• Visibility & Communication: Maintain clear, real-time visibility into delivery status across all circles working on your product Track progress against plans using metrics: velocity, burndown, lead time, blocker resolution time Provide status updates to executive leadership and business stakeholders Run standups, coordination forums, and cross-circle synchronization meetings Maintain dashboards showing delivery health, risks, and dependencies.
• Risk & Issue Management: Identify delivery risks early (scope creep, technical challenges, capacity constraints, quality issues) Drive rapid resolution of blockers spanning multiple circles Escalate issues that can't be resolved at the team level to appropriate leadership Manage change requests and scope adjustments in partnership with Business Lead Conduct retrospectives to continuously improve delivery processes.
• Release Coordination: Coordinate release planning across circles to ensure integrated deployments Work with Circle Leads to ensure production readiness (testing, documentation, runbooks) Partner with Business Lead on go/no-go decisions for production releases Coordinate deployment activities and post-launch monitoring.

Director, Claim Technology Delivery Lead

Manager

• Under moderate supervision, provide office based telephonic medical case management with emphasis on early intervention, return to work planning, coordination of quality medical care on claims involving disability and medical treatment as well as in-house medical reviews as applicable to claim handling laws and regulations.
• Responsible for helping to ensure injured parties receive appropriate treatment directly related to the compensable injury or assist claim handlers in managing medical treatment to an appropriate resolution.
• Contact customer, medical provider and injured parties on claims involving medical treatment and /or disability to coordinate appropriate medical care and return to work.
• Develop strategies to facilitate an injured employee's return to work and achieve maximum medical improvement.
• Evaluate and update treatment and return to work plans within established protocols throughout the life of the claim.
• Coordinate with medical providers to ensure the injured employee is actively participating in a viable treatment plan.
• Evaluate medical treatment requests to ensure that they are reasonable and necessary based upon jurisdictional guidelines.
• Engage specialty resources as needed to achieve optimal resolution (Dial-a-doc, physician advisor, peer reviews, MCU).
• Partner with Claim Professional to provide medical information and disability status necessary to create an overall strategy to achieve an optimal outcome.
• Utilize internal Claim Platform Systems to manage all claim activities on a timely basis.
• Utilize Preferred Provider Network per jurisdictional guidelines.
• Partner with Claim Professional to provide input on medical treatment and recovery time to assist in evaluating appropriate claim reserves.
• Submit accurate billing documentation on all activities as outlined in established guidelines.
• Customer Engagement.
• Participate in Telephonic and/or onsite File Reviews.
• Respond to inquiries - oral and written.
• Keep injured worker apprised of claim status.
• In-person medical case management may be required to support Concierge locations, where a Nurse Case Manager meets with injured employees face to face following office visits at a provider's medical facility.

Nurse Medical Case Manager – Workers Compensation

Actuary

• The Sr. Director, Actuarial and Analytics is an analytic leadership role that is responsible for assigned unit typically involved in reserving, rate-making, pricing, planning/forecasting, project management and research.
• This role is expected execute strategic and operational initiatives, drive change within assigned unit and influence leaders up to the VP level with business partners in assigned area, and share ownership of business financial results.
• This role may lead a team.
• Core responsibilities include all account-specific interactions with the underwriting and business teams, both field and home office, such as loss rating, excess reviews, collateral discussions, underwriting discussions, etc.

Senior Director, Actuarial and Analytics – National Accounts

• Practice and encourage Agile mindset and behaviors; coach, inspire and mentor teams on Agile principles, values and practices while role modeling Travelers' leadership behaviors.
• Own delivery outcomes across multiple teams by ensuring predictable achievement of commitments, maintaining quality standards, and driving sustainable throughput; analyze system health and guide teams through complex delivery challenges to successful completion.
• Roll up your sleeves and actively partner with engineering teams in the flow of work—unblock issues, navigate technical dependencies, facilitate decision-making, and drive work to completion; be an active participant in delivery, not just an observer of process.
• Independently lead the application of Agile practices for multiple teams. Practices may be Scrum and/or Kanban based. Actions often visualizing work, limiting work in progress, managing work flow, planning and guidance for daily stand ups, sprint planning, short, mid, and long range planning, backlog refinement, and retrospective meetings.
• Ensure progress toward objectives, KPIs and commitments; guide assigned Agile teams to deliver the required product increments and outcomes.
• Leverage delivery metrics (cycle time, throughput, lead time, quality indicators, PR review times, defect rates) to identify constraints, inefficiencies, and improvement opportunities; work with leadership to remove systemic impediments and optimize flow.
• Partner with key stakeholders (i.e. Agile Coach and Team Lead) in backlog prioritization as well as tracking and reporting metrics, providing visibility to the team and stakeholders, ensuring a data-driven approach to decision-making.
• Utilize data to diagnose system health and spot behavioral patterns; bring evidence-based insights that drive meaningful changes in how teams deliver and prioritize their work.
• Identify opportunities to improve team-level Agile performance; focus teams on customer value, quality and continuous improvement activities.
• Remove team-level impediments and resolve conflicts; anticipate challenges, identify risks, and recommend mitigations and solutions.
• Lead and coach other Scrum Masters (direct reports) in developing a delivery-focused mindset; upskill the team in metrics analysis, constraint identification, and systems thinking approaches to achieving outcomes.
• Utilize learnings and best practices in furthering the effective use of Agile practices at Travelers.
• Facilitate open communication among team members and stakeholders; promote positive team dynamics to ensure members collaborate and work effectively.
• Build and leverage effective alliances across other teams and the technical and business communities.
• Partner with Circle Leadership on PI planning activities, organizing and leading PI ceremonies.
• Participate and actively contribute to the Agile Community, partnering closely with Agile Coaches and Leadership to Evolve the Way We Work.
• Increase the overall Agile maturity for teams, and support higher complexity work towards successful outcomes. Supports Agile team(s) that have various levels of agile maturity; actively works to upskill those teams in agile practices and increases their overall agile maturity. Demonstrates ability to lead and influence by enhancing Circle-wide agile practices.
• May also play a scrum-of-scrum role, managing the flow of work through an entire Circle rather than on an individual team or teams.
• Perform other duties as assigned.

Senior Scrum Master – AI/MLOps Product Delivery

IT Support

• Under general direction and as a member of local line of business (LOB) management team, responsible for product quality and performance for a specific team of claim professionals.
• Provide guidance and direction to direct reports through a continuous process of management involvement and frequent claim file review.
• Serve as a field representative for the Home Office LOB product, as requested.
• Reinforce LOB Vision, Strategies, and Objectives through word and action.
• Select, lead, mentor, performance manage and develop staff.
• Attract, Retain and Develop World Class Talent: Proactive recruitment of talent; work with management establishing and implementing a strategic staffing strategy.
• Effective orientation and on-boarding. Manage staff performance; implement strategies and plans to address staff development; identify and address training needs on an ongoing basis; provide frequent performance feedback.
• Work with management to develop and implement effective training, performance development and succession planning. Effective retention planning; proactively manage and respond to turnover.
• Effectively utilize reward system to distinguish top performers and significant achievements.
• Provide Compelling Claim Services: Employ proper claim handling techniques to protect the integrity of our brand and providing consistent service quality and streamlined processes to add value for our customers.
• Develop and execute a strategic file management plan that achieves optimal file resolution and business results.
• Provide face-to-face and written guidance to ensure effectiveness, engagement, accuracy and efficiency. Review new notices, ensuring claims are assigned to staff with appropriate skill sets.
• Conduct quality file reviews per office/best practices guidelines. Establish/follow up on file reviews per diary instructions, conducting additional reviews. (i.e. 180, 360 day reviews), as necessary.
• Implement strategies and initiatives to improve file quality, customer service and manage costs.
• Drive the Information Advantage: Successfully leverage data, management information and technology to identify and make the most of opportunities to support business strategies and improve results.
• Achieve Optimal Solutions: Focus on resolution and process improvement, fulfilling all obligations while maximizing cost effectiveness, helping the business understand drivers, trends and product stress points and helping our partners attract and retain business.
• Partner for Mutual Success: Develop and maintain effective relationships with colleagues, business partners, customers, agents, regulatory agencies and others to achieve organizational goals and create better outcomes. Participate in business meetings and agency visits as required.

General Liability Unit Manager

Risk

• Reports to AVP, Risk Control Under broad oversight, attracts, recruits, coaches, trains, develops and retains top Risk Control talent.
• Manages work assignments for staff in assigned territory, completes performance reviews with input from AVP, guides staff on skill development, and acts as Risk Control liaison to local business partners.
• Manages relationships with business partners, including, underwriting, claim and other risk control disciplines.
• Supports the acquisition, retention and profitability of our business through engagement with agents/brokers and customers.
• Implements strategies aligned with business unit objectives to grow a profitable book of business.
• Monitors expenses and provides input on compensation, bonuses, and budgetary matters.
• Travel for this role may entail long-distance, overnight travel, and/or multi-night trips depending on the needs of the business.
• Manages Risk Control staff in territory ensuring the appropriate technical resource is assigned and efficiently deployed.
• Completes ongoing performance feedback and gives honest, constructive and timely feedback to staff.
• Produces all interim and year-end formal reviews.
• Works with staff to develop and monitor individual development plans.
• Manages quality through co-surveys and survey/file reviews with staff as required by our formal Quality Assurance (QA) process.
• Maintain timely, frequent and relevant communications with direct manager (AVP) and business partner leadership.
• Effectively manages local strategies and objectives to maintain optimal relationships with brokers and agencies.
• Coordinates training for local staff in conjunction with regional initiatives, business partner plans, emerging issues and market changes.
• Attends and participates as appropriate in regional and local office business meetings.
• Collaborates with business partners to ensure Risk Control products and resources are leveraged.
• May conduct risk control assessments or marketing presentations at client locations as needed in support of our business.
• Maintain current knowledge of regulatory environment and emerging safety issues.

Risk Control Field Director – Construction, Energy, Marine

• Reports to AVP, Risk Control.
• Attracts, recruits, coaches, trains, develops and retains top Risk Control talent.
• Manages work assignments for staff in assigned territory, completes performance reviews with input from AVP, guides staff on skill development, and acts as Risk Control liaison to local business partners.
• Manages relationships with business partners, including, underwriting, claim and other risk control disciplines.
• Supports the acquisition, retention and profitability of our business through engagement with agents/brokers and customers.
• Implements strategies aligned with business unit objectives to grow a profitable book of business.
• Monitors expenses and provides input on compensation, bonuses, and budgetary matters.
• Travel for this role may entail long-distance, overnight travel, and/or multi-night trips depending on the needs of the business.
• Coordinates training for local staff in conjunction with regional initiatives, business partner plans, emerging issues and market changes.

Risk Control Field Director – Commercial Accounts Group

Paralegal

• Compiles and/or drafts legal documents for review and use by attorneys such as routine documents, discovery responses, affidavits, and other routine legal documents.
• Prepares initial pleadings and filings.
• Prepares exhibits and other demonstrative evidence.
• Coordinates requests between multiple parties involved in litigation.
• Subpoenas records.
• Conducts preliminary legal research as necessary.
• Assists attorney in trial as needed.
• Captures time and records billable time in accordance with policies and procedures.
• Reviews incoming mail to determine urgency and work with attorneys accordingly to draft and handle correspondence and email.
• Acts as a liaison with experts and witnesses in scheduling/coordinating appearances and/or depositions along with documentation retrieval.
• Schedule/coordinates depositions, medical examinations and other court designated hearings.
• Retains court reporters and interpreters, if necessary.
• Maintains attorney calendar as well as maintains diary and tickler dates appropriately.
• Reviews calendar daily and proactively handle upcoming events and determine dates upon which various pleadings must be served and filed.
• Inputs and maintains information into case management system and ensure data integrity.
• Assists with projects as requested.
• May include all or the majority but not limited to these components.
• Perform other duties as assigned.

Liability Associate, Paralegal

General Counsel

• Appears on behalf of the Company in both federal and state courts to argue motions and handle trials, status conferences, and other substantive and procedural matters in the litigation of insurance coverage disputes.
• Determines appropriate legal strategies and positions, as well as action on litigation; provide advice on possible outcomes, awards and settlements.
• Drafts motions, briefs, pleadings, written discovery, other legal documents, correspondence, and memoranda to identify and protect legal interests of the company.
• Proposes, prepares and responds to and evaluates oral and written discovery.
• Prepares and/or reviews annual legal fees budget for assigned cases.
• Has frequent, independent contact with clients, witnesses, experts and adversaries through counsel.
• Provides recommendations and case analysis to all business partners on appropriate file handling strategy.
• Completes all required administrative tasks including time reporting, closed cases reports and other materials appropriate to performance of job duties.

Senior Counsel, In-House Coverage Litigation

• Maintain a consistent field presence, spending approximately 20% - 50% of the time with customers, either onsite or virtually.
• Conduct highly complex risk evaluations of Travelers customers, identifying exposures, loss controls, and opportunities for improved risk management.
• Share findings with Underwriting to support effective risk pricing.
• Leverage advanced consulting skills to educate customers on how they can better manage risk and influence them to adopt recommended changes.
• Mentor Risk Control consultants and less experienced Specialists to support their development within the discipline.
• Hone expertise within the discipline by studying emerging issues, tracking loss trends in claim data, and occasionally attending industry conferences.
• Educate and deliver targeted trainings to Risk Control consultants, Specialists, customers, and business partners on discipline-specific topics.
• Perform other duties as assigned.

Property Risk Engineer

• Manage Workers' Compensation claims with lost time to conclusion and negotiate settlements where appropriate to resolve claims.
• Coordinate medical and indemnity position of the claim with a Medical Case Manager.
• Independently handle assigned claims of low to moderate complexity where wage loss and the expectation is a return to work to modified or full duty or obtain MMI with no RTW.
• Conduct investigations, including, but not limited to assessing policy coverage, contacting insureds, injured workers, medical providers, and other parties in a timely manner to determine compensability.
• Establish and update reserves to reflect claim exposure and document rationale.
• Identify and set actuarial reserves.
• Apply knowledge to determine causal relatedness of medical conditions.
• Manage files with an emphasis on file quality (including timely contact and proper documentation and proactive resolution of outstanding issues).
• Achieve a positive end result by returning injured party to work and coordinating the appropriate medical treatment in collaboration with internal nurse resources where appropriate.
• Work in collaboration with specialty resources (i.e. medical and legal) to proactively pursue claim resolution opportunities, (i.e. return to work, structured settlement, and discontinuation of benefits through litigation).