Travelers

Data Analyst

• Hold a lead role in strategic planning as well as manage the successful execution and completion of assigned strategic initiatives and projects.
• Develop solutions to resolve challenges of an initiative.
• Propose change and innovation in order to improve project team performance and timelines.
• Independently perform actuarial and analytic analyses to solve business problems and apply judgment appropriately.
• Drive day to day execution within unit.
• Support broad department initiatives.
• Begin to promote efficiency across primary working group, balancing additional effort against incremental lift gained from work.
• Communicates analysis, project results, and other business initiatives on a regular basis to staff, peers, and business partners.
• Actively participates and may lead group discussions.
• Staff responsibilities may include direct management of 1 to 2 individual contributors or interns.

Senior Manager, Actuarial and Analytics – Worker Compensation Loss Reserving

Cloud Engineer

• Build and operationalize complex data solutions, correct problems, apply transformations, and recommending data cleansing/quality solutions.
• Design complex data solutions
• Perform analysis of complex sources to determine value and use and recommend data to include in analytical processes.
• Incorporate core data management competencies including data governance, data security and data quality.
• Collaborate within and across teams to support delivery and educate end users on complex data products/analytic environment.
• Perform data and system analysis, assessment and resolution for complex defects and incidents and correct as appropriate.
• Test data movement, transformation code, and data components.
• Perform other duties as assigned.

Data Engineer II – AWS, Databricks, AI

Actuary

• Develop organizational strategy and long term vision.
• Influence and communicate strategic portfolio recommendations to senior leaders at the Enterprise level.
• Create environment for the successful execution and completion of entire strategic portfolio.
• Be a leader of change and innovation across the organization.
• Approve decisions resulting from team’s actuarial and analytic analyses.
• Empower day to day execution within department.
• Consistently drive broad department initiatives.
• Promote efficiency and influence appropriate resource investment across Segment, balance additional effort against incremental lift gained from work.
• Make decisions independently in accordance with Enterprise practices.
• Prepare analytical foundations for future business needs.
• Communicate on a regular basis with staff, peers, business partners, and senior leaders.
• Tailor communication of analysis, project results, and other business initiatives to audience.
• Lead group discussions with multiple disciplines or responsibility levels, including senior leader.
• Proactively build, own, and leverage business relationships across the Enterprise.
• Encourage cross-functional teams to allow for sharing of ideas across the Enterprise.
• Mentor less experienced talent across the Enterprise.

VP, Actuarial and Analytics – Personal Insurance

Sales

• Select, train and manage a team of Sales Executives to develop long-term and short-term plans aligned with business objectives, achieve and exceed sales targets, and operate within Travelers' Vision and Values.
• Coordinate sales planning and quarterly performance reviews.
• Create an environment that fosters high performance, continuous learning, and proactive initiative.
• Oversee and influence a team responsible for developing and implementing advanced sales strategies to expand and manage territory, with the objective of driving profitable growth.
• Own assigned territory, including development of business strategy, leveraging performance metrics to create annual plans and managing territorial performance.
• Conduct high-level agency diagnostics to identify growth opportunities, facilitate strategic appointments, and nurture long-term relationships.
• Proactively manage measures of point-of-sale success, sales plan effectiveness and customer satisfaction.
• Ensure the prospecting, onboarding and establishment of performance goals for new agencies, while providing training and support.
• Oversee in-person office visits to strengthen key partnerships.
• Influence key agency partners through exceptional communication, negotiation, and leadership skills.
• Collaborate with internal teams, such as, Product, Underwriting, and Operations to ensure alignment of sales strategies with broader business objectives.
• Demonstrate the ability to build partnerships with other business groups to identify and initiate multiple product solutions at the account level.
• Leverage expertise in competitor products and market trends to enhance organizational learning and identify opportunities, serving as a significant resource for competitive intelligence and distribution channel insights in the region.
• Represent region or territory at agency council meetings and supports corporate agency management in handling strategic distribution relationships with key brokers and cross-enterprise resources.
• Utilize thorough knowledge of Travelers' systems, platforms, and sophisticated data and analytics to guide strategic sales decisions, measure performance metrics and identify opportunities for additional products and services to maintain a balanced portfolio.
• Analyze market, distribution channel and product offerings, identify gaps and strategic opportunities, and work with business partners to develop plan to increase market share and drive profitable growth.
• Ensure team leverages AI technologies to optimize industry processes, enhance decision-making, and drive innovation, while continuously learning and adapting to emerging AI trends and tools.
• Perform other duties as assigned.

Sales Director

General Counsel

• Follow operational policies to analyze, investigate, and resolve BSI claims of varying levels of severity with moderate supervision from claims management.
• Prepare and present reports for management that accurately reflect loss development, potential/actual financial exposure, reserve adjustments, coverage issues, and claim and recovery strategies.
• Retain, monitor, and manage outside counsel actively utilizing litigation management plans and budgets.
• Communicate with underwriting on significant claim exposures.
• Continue to develop the ability to identify all recovery opportunities and coordinate recovery efforts with the Recovery Management Unit and Claim management.
• Travel to and attend mediations, settlement conferences, claim conferences, field office visits, trials and depositions.
• Refine policy interpretation/coverage analysis skills including drafting coverage opinions with case law included.
• Strengthen the ability to negotiate settlements/resolutions, review releases and settlement agreements, including confidentiality and non-disclosure provisions.
• Support underwriting marketing efforts, including participation in broker and account visits and risk mitigation seminars and authoring customer-focused white papers and articles.
• Monitor marketplace conditions, conduct research, and draft reference materials to inform claim and underwriting colleagues on law impacting Travelers’ underwriting and claim decisions.
• Obtain and maintain required adjusters’ licenses.
• Perform other duties as assigned.

Cyber Claim Counsel

General

• Coverage Research and Analysis - Responsible for researching the existence of policies that may have been issued by multiple legacy companies and analyzing coverage.
• Liability Investigation and Analysis - Conduct thorough investigation and analysis of claim facts to determine liability.
• Litigation Management - Proactively develop and execute a strategic file management plan that achieves optimal file resolution.
• Account Management – Develop and apply an in-depth knowledge and understanding of newly, mature accounts in actions and decisions.
• Financial Analysis - Estimate financial exposures on an individual claim and account basis.
• File Maintenance and Administrative Compliance - Maintain well-documented and organized claim files.
• Staff Development - May be involved in training, mentoring and interviewing.

Technical Specialist, Strategic Resolution Group

Operations

• Oversee commercial performance, customer experience, and people leadership.
• Steer frameworks for operational excellence, quality assurance, resource planning, and onboarding and training.
• Partner with leaders across Product, Commercial, Finance, and People teams.
• Drive KPI and OKR achievements to meet growth targets and improve operational effectiveness.
• Provide insights and commentary to the wider Operation and leadership.
• Build trust to maintain stability and drive performance against targets.

Head of Operational Excellence – Support

Underwriter

• Under direct supervision, underwrites and assesses risk and makes recommendations for less complex accounts in a market segment.
• Establishes effective relationships with customers, agents and brokers.
• Develops consultative sales and marketing skills through their interaction with agents/brokers and via coaching from their manager.
• Develops negotiation skills through their interaction with agents/brokers and via coaching from their manager.
• Develops planning and organization skills necessary to effectively manage desk and assume a territory.
• Effectively collaborates with others on all aspects of job. Understands the need to seek enterprise-wide solutions to business problems.
• Takes initiative for personal development and seeks to learn through underwriting, marketing, and other related opportunities.
• Perform other duties as assigned.

Underwriting Professional Development Program

• Under direct supervision, underwrites and assesses risk and makes recommendations for less complex accounts in a market segment.
• Establishes effective relationships with customers, agents and brokers.
• Develops consultative sales and marketing skills through their interaction with agents/brokers and via coaching from their manager.
• Develops negotiation skills through their interaction with agents/brokers and via coaching from their manager.
• Develops planning and organization skills necessary to effectively manage desk and assume a territory.
• Effectively collaborates with others on all aspects of job.
• Seeks opportunities to observe account analysis discussions with other underwriters and underwriting leaders.
• Takes initiative for personal development and seeks to learn through underwriting, marketing, and other related opportunities.

QA Engineer

• Design, implement, and maintain a quality assurance measurement and review program for the E&S Wholesale Division.
• Perform complex quality reviews adhering to program guidelines and audit standards, including re-performing audits of peers and/or vendor partners; requires increased independent judgment and discretion.
• Analyze quality review results to assess performance, identify trends, and surface opportunities for improvement; present findings to business leaders as needed.
• Develop and communicate implementation tools to drive ongoing process improvements to employees on a monthly basis.
• Ensure quality assurance findings are corrected, documented, and tracked to resolution.
• Actively participate in QA meetings and discussions; provide feedback to managers, coaches, and individual employees regarding quality reviews.
• Manage and facilitate implementation of changes to QA processes, including program design and attributes.
• Lead all testing and evaluation efforts related to systems updates or enhancements tied to new regulatory requirements.
• Evaluate State Regulatory Filings for accuracy and completeness, ensuring they are prepared in accordance with state-specific requirements and cadence; serve as the technical resource for carrier or state regulatory audits.
• Serve as the primary point of contact for Legal/Compliance to ensure newly enacted state statutory and regulatory requirements are reflected in systems configuration, training guidance, and workflow processes.
• Monitor team operations to ensure compliance with SOX, internal controls, and regulatory requirements; assist in developing and implementing action plans as needed.
• Champion and model change management behaviors to support organizational evolution.
• Maintain high visibility of the Quality program by reporting on progress and successes across the organization.
• Provide support and technical expertise to internal partners (e.g., Corporate Audit) as needed.
• Perform other duties as assigned.

Senior Quality Assurance Consultant

Executive

• Manage the profitability, growth, and retention of an assigned book of business.
• Underwrite and skillfully negotiate complex customer accounts to minimize risk and maximize profitability.
• Cultivate and maintain relationships with internal partners within the business unit and across the enterprise to create sales plans and identify cross-selling opportunities.
• Foster and maintain relationships with external partners by regularly meeting in person with agents and brokers to market and sell Travelers products with a goal of writing and retaining accounts consistent with our risk appetite. Must be able to travel to such meetings.
• Identify and capture new business opportunities using consultative marketing and sales skills.
• Independently develop and execute agency sales plans and frequently partner with your Managing Director (MD) to develop region/group sales plans.
• May assist in the training and mentoring of less experienced Account Executives.
• Perform other duties as assigned.

Account Executive, Technology Underwriter

• Develop and apply effective use of litigation skills and techniques to try cases to verdict or negotiate resolution.
• Conduct legal research and demonstrate strong and persuasive legal writing and presentation skills.
• Draft pleadings, motions, briefs, discovery and other documents.
• Attend court events, depositions, and other appointments independently.
• Provide case analysis and recommendations to insured clients and claim partners on file handling strategies.
• Build and maintain strong internal and external client and business partner relationships.
• Provide advice and training to Claim partners and clients.
• Fully and effectively utilize available technology, case management system and automation.
• Travel as required to meet business needs.
• Perform other duties as assigned.

Counsel, Claim

Attorney

• Identifies type of mail and naming conventions, identifies the litigation matter to which the mail pertains, following guidance and procedures, using contacts within legal offices for difficult to identify documents.
• Finds and opens the appropriate matter in the Legal Matter Application, enters the required identifying information, and uploads the document to the file.
• Enters all related calendar events, as applicable.
• Recognizes different types of events including meetings, conferences, appearances, inspections, etc.
• Enters all tasks required, as applicable.
• Uses reference guides and training materials to independently find answers to procedural questions.
• Uses Subject Matter Experts effectively and judiciously.
• Applies rush procedures if required to avoid missing deadlines.
• Retrieves original documents, for approved exceptions, and forwards to the appropriate law office.
• Perform other duties as assigned.

Legal Operations Specialist

• Manage the profitability, growth, and retention of an assigned book of business primarily comprised of moderately to highly complex accounts.
• Underwrite and skillfully negotiate complex customer accounts to minimize risk and maximize profitability.
• Execute business unit underwriting strategies across your book of business to achieve profit and growth objectives.
• Cultivate and maintain relationships with internal partners within the business unit and across the enterprise to identify cross-selling opportunities.
• Foster and maintain relationships with external partners by regularly meeting in person with agents and brokers to market and sell Travelers products with a goal of writing and retaining accounts consistent with our risk appetite. Must be able to travel to such meetings.
• Identify and capture new business opportunities using consultative marketing and sales skills.
• Develop and execute individual agency sales plans that align with region/group sales plans to drive team success.
• Train and mentor less experienced underwriters.
• Perform other duties as assigned.

Senior Underwriter / Account Executive Officer – Construction Surety

• Under direct supervision, underwrites and assesses risk and makes recommendations for less complex accounts in a market segment.
• Establishes effective relationships with customers, agents and brokers.
• Develops consultative sales and marketing skills through their interaction with agents/brokers and via coaching from their manager.
• Develops negotiation skills through their interaction with agents/brokers and via coaching from their manager.
• Develops planning and organization skills necessary to effectively manage desk and assume a territory.
• Effectively collaborates with others on all aspects of job. Understands the need to seek enterprise-wide solutions to business problems.
• Takes initiative for personal development and seeks to learn through underwriting, marketing, and other related opportunities.

Senior Manager, Actuarial and Analytics – Worker Compensation Loss Reserving

Data Engineer II – AWS, Databricks, AI

VP, Actuarial and Analytics – Personal Insurance

Sales Director

Cyber Claim Counsel

Technical Specialist, Strategic Resolution Group

Head of Operational Excellence – Support

Underwriting Professional Development Program

Underwriting Professional Development Program

Senior Quality Assurance Consultant

Account Executive, Technology Underwriter

Counsel, Claim

Legal Operations Specialist

Senior Underwriter / Account Executive Officer – Construction Surety

Underwriting Professional Development Program, Select