Travel + Leisure Co.

Sales

• Assist associates from the Reservations Team as needed with questions, bookings, and customer service calls.
• Monitor and evaluate real-time floor performance to ensure service levels are maintained.
• Provide learning or coaching opportunities through live monitoring and team training.
• Assist in preparing reports and analyzing data for management.
• Monitor and track attendance to ensure proper shift staffing.
• Provide team coverage during the absence of the Team Supervisor.
• Disseminate new processes and conduct team meetings.

Reservation Sales Supervisor

Marketing

• Assist with the coordination of Marketing branded materials onto the Passport application
• Assist with the maintenance of Brandporium for physical Marketing material assets
• Act as Brand liaison for updating Marketing materials and collateral
• Create and/or update marketing calendars, timelines, schedules, pitch decks and marketing plans as requested
• Assist with report compilation/requests for ongoing Marketing activation programs
• Assist with execution support including meeting scheduling, distribution lists, and project management tasks
• Assist with training materials for activation program(s) roll-out
• Assist with submitting all invoices
• Assist with the Sales and Marketing incentive program fulfillment including maintenance, fulfillment and taxation requirements
• Assist with the management of the Marketing Programs, OTI and Sales Vacation program email inquiry mailboxes

Marketing Activation Coordinator

Manager

• Assists the CMP Marketing Manager in overseeing the daily operations and productivity of the CMP Marketing Team.
• Assists with interviewing, hiring, supervision, training, and development of associates, as well as behavior and performance management.
• Direct supervision of CMP Marketing staff: interview, hire and train associates; plan, assign and direct work; conduct performance reviews; motivate, reward and provide disciplinary action when necessary (termination and conflict resolution).
• Maintain total site marketing penetration standards set by management. Run daily reports. Prepare daily and weekly status reports to include, but not limited to, Show factors and Penetration rates to be submitted in a timely manner for corporate deadlines. Prepare additional reports deemed necessary by management.
• Coordinate with Front Line sales management regarding tour seats available and potential tour flow. Coordinate with sales regarding new/changes in marketing programs (booking/gifting policies).
• Maintain copies of invitations and daily tour manifests for reference purposes. Resolve issues pertaining to tour statuses, bookings, coding, etc. Order and maintain departmental supplies (collateral material, uniforms, etc.).
• Other duties as assigned.

Assistant Manager, CMP – Busch Gardens

Account Executive

• Establish commonality and build rapport with prospective and/or current owners.
• Articulate the benefits of traveling with Wyndham Destinations.
• Demonstrate a positive attitude within a high-energy environment.
• Conduct face-to-face presentations in our state-of-the-art sales centers located at one of our award-winning resorts.
• Communicate the benefits of traveling with Wyndham Destinations.
• Generate sales through initializing transactions and utilizing proper closing techniques.
• Attend ongoing, advanced sales and career training.
• Effectively present and deliver sales presentation in accordance with all company policies, compliance standards and regulatory requirements while maintaining minimum performance goals (80% time).
• Attend all scheduled training sessions, department meetings, keep current on sales information and materials, keep current on industry trends, and set and review performance goals weekly, monthly and annually. (20%)

In House Sales Representative

• Achieving defined sales targets.
• Assisting in personnel selection and development.
• Maintaining a high level of customer satisfaction.
• Overseeing Hill Country Resorts, Marble Falls, New Braunfels and Stablewood Springs.
• Adhering to and administering sales policies.
• Representing the company ethically and professionally.
• Closing transactions daily.
• Training, evaluating, and monitoring performance goals of direct reports.
• Involvement in daily sales meetings.
• Collaborating with the Site Trainer in facilitating training.
• Recruiting future sales associates.
• May be responsible for group sales presentations.

Senior Sales Manager

Customer Support

• Use an effective soft collections approach to influence customers
• Contact debtors by telephone for negotiating and collecting past due monies
• Analyze situations to determine the best course of action
• Present a professional and friendly demeanor in communications

Customer Service Collector

• Use an effective soft collections approach to our calls
• Influence customers to a win-win resolution by contacting debtors by telephone
• Negotiate and collect past due monies
• Negotiate payment plans
• Analyze situations to determine the best course of action
• Follow business practices, policies and State and Federal Laws
• Remain focused in a goal-oriented atmosphere
• Present a professional and friendly demeanor
• Maintain excellent telephone and communication skills
• Work independently

• Achieving defined sales targets
• Assisting in personnel selection and development
• Maintaining a high level of customer satisfaction for the Club Wyndham Sales Line
• Adhere to and administer sales policies and guidelines
• Effectively deliver and maintain required sales targets
• Training, evaluating, and monitoring the performance goals of direct reports
• Constructive involvement in daily sales meetings
• Lead by example by maintaining a high level of professionalism at all times
• Collaborate with Trainers in facilitating initial and ongoing training

Reservation Sales Supervisor

Marketing Activation Coordinator

Assistant Manager, CMP – Busch Gardens

In House Sales Representative

Senior Sales Manager

Customer Service Collector

Customer Service Collector

Manager – Virtual Sales