Resort Quality Analyst

Travel + Leisure Co.

Resort Quality Analyst ensuring brand standards at resorts through detailed site inspections and reporting. Collaborating with leadership to enhance operational efficiency and guest experience.

Posted 5/5/2026full-timeRemote • Florida • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide corporate accountability for operating brand standards at the resort level in critical operational areas via on-site inspections of units, grounds, services and facilities. (70% time)
Provide analysis on trends affecting Resort Operations to improve the portfolio (10% time)
Provide feedback on elements needed for site improvement and work with the Director of Quality Assurance to provide a blueprint utilizing existing standards for future resort performance. (10% time)
Serve as an objective reference point in evaluating site adherence to operational brand standards at new or expanding resorts. (5% time)
Participate in regular regional meetings or QA meetings as needed. Performs project tasks and other duties as needed. (5% time)

Requirements

What you’ll need

Bachelors Degree Required
Knowledge of the functional operational areas of hospitality management or specific prior corporate “brand quality assurance” experience will be required.
Specific knowledge of hospitality guest services, engineering systems or housekeeping management in a hospitality environment preferred.
Ability to work with others and communicate to many departments and resorts at all levels of management to achieve team focused goals including written and oral communication.
Deadline conscious with strong drive and initiative and ability to work well in time-sensitive situations
Ability to effectively organize and compose written site inspection reports
Detail oriented with an ability to closely follow written standards and guidelines.
This person must also be analytical and creative in fulfilling the roles of this position.
Ability to objectively evaluate individual/team performance based on a set of pre-established standards.
Ability to write clear, detailed and understandable detailed reports to field staff and managers is a primary skill.
Ability to be out of the office extensively, conducting inspections and writing reports while traveling.
Technical Skills Microsoft Office Microsoft 365, and Digital Photography, preferred.
3 years experience in hands-on hospitality experience preferably in the areas of guest services, housekeeping or maintenance/engineering at a branded hotel or vacation ownership property OR a minimum of 3 years of experience as a “quality assurance” brand inspector or equivalent in a corporate hospitality environment.
Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

Benefits

Comp & perks

Medical
Dental
Vision
Flexible spending accounts
Life and accident coverage
Disability
Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
Wish day paid time to volunteer at an approved organization of your choice
401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
Legal and identify theft plan
Voluntary income protection benefits
Wellness program (subject to provider availability)
Employee Assistance Program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

hospitality managementbrand quality assuranceguest servicesengineering systemshousekeeping managementsite inspectionreport writinganalytical skillscreative problem solvingperformance evaluation

Soft Skills

communicationteamworkdeadline managementinitiativeorganizational skillsdetail orientedobjectivitywritten communicationinterpersonal skillsadaptability