About the role
- Receive inbound calls transferred from various sources to promote company products
- Sell approved vacation packages to customers over the phone (15+ locations including Hawaii, California, Florida, and more)
- Explain the details and sales terms of vacation offers
- Determine guest eligibility to qualify for and purchase timeshare offers
- Answer all customer questions appropriately and effectively
- Provide outstanding service to ensure customer expectations are met or exceeded
- Work from home, on-site at Southpark Center Office in Orlando, or a hybrid arrangement based on business needs
- Complete six weeks of training and follow the post-training evening/weekend schedule
Requirements
- Only candidates from the Orlando, FL area (or within 50 miles) will be considered
- High school diploma or GED
- Excellent communication skills and a strong customer focus
- Sales-minded professionalism
- Hospitality, sales, call center, or marketing experience
- Ability to overcome challenges and objections
- Ability to work in a goal and performance-based environment
- Availability for six weeks of training and post-training schedule (Weekdays 4:00pm to 11:00pm; Weekends 1:00pm to 8:00pm)
- Ability to work from home or on-site as required
- Weekly Hourly and Paid Training (Inbound Sales/Call Transfer Incentive Plan)
- Pay + Commission & Monthly Bonuses
- Medical
- Dental
- Vision
- Flexible spending accounts
- Life and accident coverage
- Disability
- Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
- Wish day paid time to volunteer at an approved organization of your choice
- 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
- Legal and identify theft plan
- Voluntary income protection benefits
- Wellness program (subject to provider availability)
- Employee Assistance Program
- Flexible work options: Remote, On-site (Southpark Center Office Location in Orlando, FL), or Hybrid
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
salescustomer servicecall center experiencehospitality experiencemarketing experience
Soft skills
excellent communication skillscustomer focussales-minded professionalismability to overcome challengesgoal-orientedperformance-based mindset
Certifications
high school diplomaGED