TransPerfect

Translator

• Provide consecutive interpretation services Over-The-Phone remotely
• Provide Video Remote Interpreting (VRI) services, which involve interpreting over a video call, enabling interpreters to assist clients in real-time without being physically present.
• Helping patients communicate with their doctors
• Assisting families in getting loans with banks

Trilingual Interpreter – Dutch, English, Spanish

Call Center Representative

• Provide the highest level of customer service by effectively supervising a cadre of well-trained interpreter customer service agents
• Ensure team abides by ethical practices and TPC standards, which are observed during interpreting encounters
• Assure compliance to internal and external policies and procedures
• Develop, recommend, and implement measures to improve productivity, performance, quality, and career path for the team
• Responsible for communicating policy updates and company information through team meetings, team huddles and one-on-one development sessions
• Ensure that all interpreter customer service agents are meeting their key performance indicators and responsible for performance management
• Assist in research and analysis work efforts by providing input for forecasting, training program assessment, and quality assurance program calibration
• Document all coaching/development sessions in a timely manner including corrective actions and performance improvement plans
• Interaction with cross-functional support groups in order to manage the day-to-day operations
• Responsible for all daily administrative duties (e.g., time card administration, payroll, etc.) as required
• Identifies and resolves operational problems using defined processes, expertise and judgment
• Ability to identify errors, inconsistencies in information, and make swift corrections
• Act professionally with regards to appearance, conduct, and coworker interactions
• Keep all assignment-related information strictly confidential
• Participate in periodic self-evaluations, as well as quarterly center evaluation programs; conduct periodic evaluations of interpreters assigned
• Maintain familiarity with center systems and equipment updates to operate interpreting systems efficiently
• Prepare reports that include status of interpreters assigned, shift coverage, and to convey interpreters’ needs and suggestions to upper management
• Understand basic employment laws/regulations, HR procedures, and keep up-to-date with company policies
• Perform other duties as assigned

Trilingual Interpreter – Dutch, English, Spanish

Bilingual Call Center Supervisor