Tracksuit

Customer Success Manager

• Onboard & activate: Set clear success plans and get customers to first value quickly.
• Run brilliant rhythms: Lead Quarterly Check-Ins that tie product usage to outcomes.
• Protect & grow: Spot risk early, build save plans, own renewals, and drive expansion.
• Turn insight into impact: Translate feedback into crisp, actionable signals for Product & Marketing.
• Keep the house tidy: Maintain accurate health, notes, and forecasts - no surprises.
• Level up the journey: Champion playbooks and continuously improve our customer experience.
• Build real relationships: Partner with CMOs, Heads of Marketing, founders and marketers with calm, clear communication.

Product Marketing

• Own initiative rollouts across US and UK GTM teams, from scoping through to delivery and adoption
• Design, build, and maintain workflows and tooling across Sales, Marketing, CS, and Partnerships
• Build Claude plugins and use Cursor to solve data problems, automate manual processes, and extend our agentic GTM infrastructure
• Design, build, and maintain the signal and scoring infrastructure (Clay, Keyplay) and downstream systems (HubSpot, Vitally, n8n) that feed into AI-powered workflows
• Keep data clean and reliable across GTM platforms, and assist in building reporting that gives teams full-funnel visibility
• Surface local market context from the US and UK to inform global and local GTM Ops priorities, and keep distributed teams aligned across time zones
• Develop playbooks that help US and UK teams operate effectively

GTM Operations Manager

• Using your knowledge of brands and marketing to communicate insights in Tracksuit data to help grow our customers' brands and guide their strategic thinking
• Looking for opportunities to improve and optimise the customer journey
• Nurturing relationships with predominantly Chief Marketing Officers, Heads of Marketing, Marketing Managers, CEOs and Founders to continually drive high levels of customer satisfaction
• Working with your Pod Team to ensure best-in-class retention rates across our customer base
• Making an impact on Tracksuit’s NRR by owning renewals and identifying expansion opportunities. Identifying opportunities to drive new business growth through customer advocacy
• Cultivating a high-performing customer team with a culture of care, while providing robust training and support for ongoing success.
• Continuously improving and monitoring key customer success metrics to deliver a world-class customer experience.

Customer Success Manager

GTM Operations Manager

Customer Success Team Lead – POD Lead