Regional Sales Director - Southeast
Kiddom
Job Level
Junior
About the role
- Partner with social media internal teams to ensure decisions made by Outsourced Partners Reps are regularly audited for accuracy and feedback shared
- Work closely with Quality Leaders to aggregate, prioritize, and report on top issues impacting decision accuracy for each market and vertical
- Provide local teams with details on the impact of new Content Policies and surface gaps in knowledge, process, and technology
- Deliver just-in-time training and refresher training to auditors on new or changing Content Policies
- Re-review decision accuracy audits to ensure consistency and alignment with community standards and internal policies
- Manage investigations of escalations of inaccurate decisions to understand root causes, especially for ambiguous or high-impact cases
- Mentor auditors on the use of audit tools and systems
- Develop process documentation and aggregate feedback about the functionality of audit tools
Requirements
- Minimum Education Requirement: Diploma/Degree and above
- Minimum Relevant Work Experience: 1 year’s customer service experience or any relevant experience
- Language Required: Language proficiency in English is mandatory
- Good-to-have: Contact Centre knowledge and/or experience is strongly preferred
- Proficient in MS Office (Advance skills in Excel and PowerPoint)
- Organizational and time management abilities
- Critical thinking, analytical and decision-making abilities
