Toyota (GB) plc

Customer Support

• As the first point of contact for our customers, you will assist with their queries and questions via both telephone and email, with live chat and WhatsApp being planned for the near future. You will also receive the required training to enable you to confidently handle customer queries and produce, analyse reports.
• Above all, the aim is to offer world class service with every customer interaction.

Customer Service, Driver Support Advisor

Security Analyst

• Work closely with other members of the team to ensure the technology, security policies and procedures are in place to safeguard the business.
• Manage day to day operational cyber security tasks to maintain optimum business security.
• Develop, maintain, and support the organisations IT security systems including managing next generation firewalls, IPS, security SIEM tools, Endpoint and security devices or services, responding to security incidents and analysing security breaches.
• Develop, maintain, and support the organisations network including managing all Layer2/3 devices, LAN, WAN, Internet, B2B connections, RAS, NLB, Wi-Fi ensuring they support the business goals and infrastructure.
• Responsible for identifying external and internal threats, including investigating and documenting security incidents, making recommendations for fixes, and implementing those fixes where applicable.
• Working on cyber security projects or those that require security input, including the rollout of new security measures across the business.
• Monitor SIEM tools and data feeds for threats and take appropriate action when required.
• Install and operate firewall and data encryption software to protect sensitive business information.
• Support the technical implementation of ongoing security requirements, including access control and technical audits.
• Ongoing assessment of risk and reporting to line manager allowing him to make informed decisions regarding cyber security.
• Analyse and identify potential threats to fine tune the existing security monitoring platforms.
• Create, maintain, and review security policies and controls across the business, in line with business needs.
• Manage, update, and resolve incidents or service requests, in adherence to all applicable Service Level Agreements
• Research current and developing cyber security products and standards.
• Deploy patches to security devices in a timely manner and ensure any detected vulnerabilities are fixed to ensure high levels of security are maintained.
• Perform daily monitoring of security estate to ensure there is no unplanned downtime, breaches of security or network vulnerabilities.
• Create, maintain, and adhere to operational policies, procedures, and standards to effectively support the operational business.
• Create and maintain system documentation including documentation sufficient for someone else to cover in your absence.
• Participate in the development, testing and maintenance of disaster recovery and business continuity plans.
• Recommend, develop, and implement system solutions through analysis of business requirements and new developments in technology.
• Effectively manage small works requests in line with defined procedures.
• Liaise with 3rd party company representatives to ensure that satisfactory support, supply, and maintenance services are provided.
• Provide specialised technical assistance in the planning and development of new projects and systems.
• Ensure that IT equipment inventory information is entered and maintained.

Senior Network & Security Analyst

Program Manager

• Define & implement Programme Strategies & Principles aligned to achieving the Business Strategy, Goals & Objectives
• Develop the overall Programme Approach
• Define the overall Programme Scope, Objectives, Controls, Deliverables & Timeframes
• Engage with the Executives to understand the Business Strategy & translate it to Programme Goals & Objectives that can be understood by all
• Establish Stakeholder engagement to ensure continuous alignment with TFS UK’s Business Strategy and Vision
• Implement effective & efficient Stakeholder Engagement, Communication Plans, including Decision-making Protocols
• Embed comprehensive Change Management practices across the Programme
• Direct & drive Project Managers, and their workstream teams, towards the achievement of the defined Programme ambitions
• Ownership and accountability for the mitigation of the Programme’s Risks & Issues
• Always knows the financial status of the Programme
• Adherence to internal & external Controls, e.g. InfoSec, Regulatory, etc
• Foster a collaborative, high performance culture across the Programme
• Identify the skills and competencies required by each of the Projects/Workstreams and ensure they are fulfilled
• Ensure relationships are well defined and accountability exists on all sides
• Oversee all vendor/partner relationships, progressing the Programme as one

Transformation Programme Manager

Project Manager

• Create and own the overarching Change Management framework – The standards and tools which the business adhere to for change.
• Build and deliver Change management plans for relevant projects. Change management plans should include: Stakeholder Management, Communication, Training, Documentation and Change Activities.
• Complete Change impact analysis as required for projects and initiatives.
• Engage with key business stakeholders to identify change impacts.
• Define measurable key success criteria for projects and initiatives
• Monitor and report on these criteria:
• Take part in the IT Change Advisory Board (CAB) by ensuring IT change request impacts are understood and communicated.
• Support the KINTO UK Enterprise Risk Committee by identifying and documenting (risk registers) risks linked to change.
• Ensure projects have clearly defined communication plans to internal and external stakeholders.
• Through various methods, support the communication of key business changes to internal and external stakeholders.
• Ensure projects have clearly defined documentation plans.
• Documents include Process, Procedures and Policies.
• Ensure projects and initiatives have clearly defined training plans in collaboration with L&D team.
• Support the L&D team to develop relevant training content.

Change & Project Coordinator

• To provide effective and timely operational support, development and management of the IT network and security infrastructure to meet business requirements and objectives.
• Manage day to day operational cyber security tasks to maintain optimum business security.
• Develop, maintain, and support the organisations IT security systems including managing next generation firewalls, IPS, security SIEM tools, Endpoint and security devices or services, responding to security incidents and analysing security breaches.
• Develop, maintain, and support the organisations network including managing all Layer2/3 devices, LAN, WAN, Internet, B2B connections, RAS, NLB, Wi-Fi ensuring they support the business goals and infrastructure.
• Responsible for identifying external and internal threats, including investigating and documenting security incidents, making recommendations for fixes, and implementing those fixes where applicable.
• Working on cyber security projects or those that require security input, including the rollout of new security measures across the business.
• Monitor SIEM tools and data feeds for threats and take appropriate action when required.
• Install and operate firewall and data encryption software to protect sensitive business information.
• Support the technical implementation of ongoing security requirements, including access control and technical audits.
• Ongoing assessment of risk and reporting to line manager allowing him to make informed decisions regarding cyber security.
• Analyse and identify potential threats to fine tune the existing security monitoring platforms.
• Create, maintain, and review security policies and controls across the business, in line with business needs.
• Manage, update, and resolve incidents or service requests, in adherence to all applicable Service Level Agreements.
• Research current and developing cyber security products and standards.
• Deploy patches to security devices in a timely manner and ensure any detected vulnerabilities are fixed to ensure high levels of security are maintained.
• Perform daily monitoring of security estate to ensure there is no unplanned downtime, breaches of security or network vulnerabilities.
• Create, maintain, and adhere to operational policies, procedures, and standards to effectively support the operational business.
• Create and maintain system documentation including documentation sufficient for someone else to cover in your absence.
• Participate in the development, testing and maintenance of disaster recovery and business continuity plans.
• Recommend, develop, and implement system solutions through analysis of business requirements and new developments in technology.
• Effectively manage small works requests in line with defined procedures.
• Liaise with 3rd party company representatives to ensure that satisfactory support, supply, and maintenance services are provided.
• Provide specialised technical assistance in the planning and development of new projects and systems.
• Ensure that IT equipment inventory information is entered and maintained.

Network and Security Analyst

Account Manager

• **The role in a nutshell:** Working closely with the prospect, the Business Development Managers (SME) and KINTO internal teams, the Operational Account Manager SME is responsible for developing the operational relationship of the SME prospect base (fleet size 25 to 100) and nurturing the relation of existing SME customers to maximise future vehicle and profit growth opportunities.
• **A bit about the Department: **The multi-brand sales team are a fun, collaborative and hard-working group who strive to meet the fleet needs of major corporates, public sector, SME and not for profit organisations in the UK. From funding to fleet management and mobility, our team will consult, support and offer a blend of products and services, that together attract new customers and help drive our existing customer’s fleet ambitions forward.
• **What you’ll be doing:**
• - Provide support to the Business Development Manager in securing new business from SME market.
• - Take ownership of all aspects of products & services, including sales development.
• - Helping to build a robust sales pipeline for SME
• - Provide quotes as requested from the prospects in a fast, efficient and accurate manner and progress through to sales.
• - Maintain a high level of professionalism and customer focus in all interactions
• - Facilitate credit underwriting and contract creation.
• - Demonstrate a full understanding of all KPIs set ensuring these are measured and adhered to through accurate, documented procedures
• - Work with Implementation team to facilitate the accurate and timely implementation of new SME customers and ensure the relevant internal departments understand the customers’ needs and create procedures to deliver.
• - Share best practices and improvements across the wider Operational Account Management team.
• - Lead and manage the relationship of existing SME customers, provide appropriate reporting and communication, meet key customer stakeholders solving issues raised and seeking future unit and profit growth opportunities.
• **How you could stretch this role:**
• - Help create presentations and promotional information with Business Development Managers (BDM)
• - Where appropriate, participate in prospect and customer meetings to develop and enrich the KINTO partnership
• - Network with industry supply chain partners (racking, conversion, livery, OEM’s) to support quote generation and commercial discussions.
• **Experience you’ll gain:**
• - Product and services knowledge
• - In depth understanding of customer fleet requirements
• - New Business generation and sales
• - Proactive marketing
• - SME fleet industry
• - Account management and growth of share of wallet
• - Toyota Production System and Kaizen continuous improvement
• **How we’ll support you:**
• - A full KINTO induction
• - Provide a great learning opportunity to develop the core skills required to excel in the role.
• - Give you the space and opportunity to be your whole self at work.
• - Foster a learning culture, providing you with clear and constructive feedback, and encouraging you to do the same.
• - Introductory KINTO, product and services training
• - Shadowing and training from Sales
• - Direct support from new business steam and General Manager New Business
• - Toyota Production System training
• - Regular All Hands meetings and best practice sharing with Sales Team
• **What you’ll get to own:**
• - Existing customer portfolio, communication and the management of SME prospect base
• - New business pipeline, in conjunction with BDM SME
• - Order target, linked to existing renewals, and new business generation, working in partnership with BDM SME

Operational Account Manager, SME

Financial Planning and Analysis

• Manage the Finance & Insurance (F&I) Performance across a designated number of Dealer Partners.
• Build value with your Mazda partners agreeing F&I business plans designed to demonstrate the value F&I can add to their business and their customers
• Work with your designated Mazda partners to develop and implement consistent customer focused finance sales processes, enabling consumers to make informed vehicle funding decisions which lead to good customer outcomes
• Drive Used car finance performance through structured and targeted review meetings linked to support levels. Identify and implement action plans to address performance issues in collaboration with your Line Manager.
• Collaborate closely with Dealer partners and MMUK to demonstrate the value of Total Trade Cycle Management. Ensure consistency of robust structures, processes, capability and capacity are in place to fully maximise renewal opportunities.
• Conduct quarterly C4L performance reviews with Dealer partners to assess lead activity and outbound contact quality. Identify improvement opportunities to ensure consistent, high‑quality customer engagement aligned to Mazda expected outcomes.
• Hold quarterly reviews with on-site management to include TCF and oversight performance data – agreeing appropriate remedial actions as required
• Escalate any oversight concerns to senior partner management and internal MFS management as requested

Vehicle Finance Performance Manager

Risk

• Supporting the Product & Channel team to ensure the right level of governance applied to all TFS UK finance products.
• End-to-end management of finance products, incl. designing, developing, introducing new products, and reviewing existing products’ performance.
• Overseeing integration of finance products to existing and new digital channels.
• Managing short-medium term action plans and governance related to the introduction of new products, services or sales channels.
• Taking on longer term strategic projects from start to finish, acting as project manager.
• Supporting the Corporate Support Team in all Consumer Duty actions.
• Leading in the Products & Services workstream of Consumer Duty.
• Creating and maintaining resources to support the Product team and wider business areas with key rules and parameters.
• Reviewing performance of existing products against various criteria such as commercial results, customer experience and regulatory compliance.
• Proposing changes to product strategy where gaps or opportunities are identified.
• Creating, analysing and presenting management Information to provide oversight and inform decision making.
• Contributing to channel diversification and third-party integration roadmap.
• Working with network partners and external vendors to maximise digital coverage.
• Overseeing onboarding and integration of third party-platforms as required for all brands.
• Exploring and developing TFS performance monitoring and optimization of current integrations.
• Contributing to the development of digital customer communication channels / journeys.

Product Governance & Channel Integration Specialist

Business Intelligence Developer

• **The role in a nutshell:** To develop, maintain & support industry leading Business Intelligence solutions for KINTO, across a diverse range of BI technologies and platforms, but mainly focused on Power BI reporting in a MS SQL based reporting stack.
• **Your Duties:**
• - Working alongside a broad range of colleagues across IT and the Business, delivering both internal and external reporting requirements – using Power BI, SSRS and Microsoft SQL
• - Development primarily of Power BI reports/dashboards, adhering to KINTO branding and standard look and feel; strong data modelling of Power BI semantic models with good performant design
• - Able to develop SSRS reports adhering to KINTO branding and standard look and feel
• - Produce accurate reporting with solid testing and supporting documentation
• - Strong SQL/T-SQL skills using SQL Server
• - Support the analysis and requirement gathering for new customer reports or changes to existing reports, delivering improved access to data insight for business stakeholders and customers.
• - Own assigned Service Desk requests to fix/amend/build Reports as agreed with the Manager
• - Ensure Tickets are managed within agreed SLAs
• - Work closely with IS & Business teams to ensure the data is precisely specified, understood and consistent; and any integrity issues are identified and resolved
• - Uphold Data Security
• - Identify potential opportunities for improvement and make recommendations to line management.

Power BI Developer

• Work closely with other members of the team to ensure the technology, security policies and procedures are in place to safeguard the business.
• Manage day to day operational cyber security tasks to maintain optimum business security.
• Develop, maintain, and support the organisations IT security systems including managing next generation firewalls, IPS, security SIEM tools, Endpoint and security devices or services, responding to security incidents and analysing security breaches.
• Develop, maintain, and support the organisations network including managing all Layer2/3 devices, LAN, WAN, Internet, B2B connections, RAS, NLB, Wi-Fi ensuring they support the business goals and infrastructure.
• Responsible for identifying external and internal threats, including investigating and documenting security incidents, making recommendations for fixes, and implementing those fixes where applicable.
• Working on cyber security projects or those that require security input, including the rollout of new security measures across the business.
• Monitor SIEM tools and data feeds for threats and take appropriate action when required.
• Install and operate firewall and data encryption software to protect sensitive business information.
• Support the technical implementation of ongoing security requirements, including access control and technical audits.
• Ongoing assessment of risk and reporting to line manager allowing him to make informed decisions regarding cyber security.
• Analyse and identify potential threats to fine tune the existing security monitoring platforms.
• Create, maintain, and review security policies and controls across the business, in line with business needs.
• Manage, update, and resolve incidents or service requests, in adherence to all applicable Service Level Agreements.
• Research current and developing cyber security products and standards.
• Deploy patches to security devices in a timely manner and ensure any detected vulnerabilities are fixed to ensure high levels of security are maintained.
• Perform daily monitoring of security estate to ensure there is no unplanned downtime, breaches of security or network vulnerabilities.
• Create, maintain, and adhere to operational policies, procedures, and standards to effectively support the operational business.
• Create and maintain system documentation including documentation sufficient for someone else to cover in your absence.
• Participate in the development, testing and maintenance of disaster recovery and business continuity plans.
• Recommend, develop, and implement system solutions through analysis of business requirements and new developments in technology.
• Effectively manage small works requests in line with defined procedures.
• Liaise with 3rd party company representatives to ensure that satisfactory support, supply, and maintenance services are provided.
• Provide specialised technical assistance in the planning and development of new projects and systems.
• Ensure that IT equipment inventory information is entered and maintained.