Operational Account Manager, SME

Toyota (GB) plc

Operational Account Manager working with SME customers to develop operational relationships and maximize growth opportunities. Collaborating with internal teams and supporting Business Development Managers.

Posted 6/18/2026full-timePortsmouth • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

**The role in a nutshell:** Working closely with the prospect, the Business Development Managers (SME) and KINTO internal teams, the Operational Account Manager SME is responsible for developing the operational relationship of the SME prospect base (fleet size 25 to 100) and nurturing the relation of existing SME customers to maximise future vehicle and profit growth opportunities.
**A bit about the Department: **The multi-brand sales team are a fun, collaborative and hard-working group who strive to meet the fleet needs of major corporates, public sector, SME and not for profit organisations in the UK. From funding to fleet management and mobility, our team will consult, support and offer a blend of products and services, that together attract new customers and help drive our existing customer’s fleet ambitions forward.
**What you’ll be doing:**
- Provide support to the Business Development Manager in securing new business from SME market.
- Take ownership of all aspects of products & services, including sales development.
- Helping to build a robust sales pipeline for SME
- Provide quotes as requested from the prospects in a fast, efficient and accurate manner and progress through to sales.
- Maintain a high level of professionalism and customer focus in all interactions
- Facilitate credit underwriting and contract creation.
- Demonstrate a full understanding of all KPIs set ensuring these are measured and adhered to through accurate, documented procedures
- Work with Implementation team to facilitate the accurate and timely implementation of new SME customers and ensure the relevant internal departments understand the customers’ needs and create procedures to deliver.
- Share best practices and improvements across the wider Operational Account Management team.
- Lead and manage the relationship of existing SME customers, provide appropriate reporting and communication, meet key customer stakeholders solving issues raised and seeking future unit and profit growth opportunities.
**How you could stretch this role:**
- Help create presentations and promotional information with Business Development Managers (BDM)
- Where appropriate, participate in prospect and customer meetings to develop and enrich the KINTO partnership
- Network with industry supply chain partners (racking, conversion, livery, OEM’s) to support quote generation and commercial discussions.
**Experience you’ll gain:**
- Product and services knowledge
- In depth understanding of customer fleet requirements
- New Business generation and sales
- Proactive marketing
- SME fleet industry
- Account management and growth of share of wallet
- Toyota Production System and Kaizen continuous improvement
**How we’ll support you:**
- A full KINTO induction
- Provide a great learning opportunity to develop the core skills required to excel in the role.
- Give you the space and opportunity to be your whole self at work.
- Foster a learning culture, providing you with clear and constructive feedback, and encouraging you to do the same.
- Introductory KINTO, product and services training
- Shadowing and training from Sales
- Direct support from new business steam and General Manager New Business
- Toyota Production System training
- Regular All Hands meetings and best practice sharing with Sales Team
**What you’ll get to own:**
- Existing customer portfolio, communication and the management of SME prospect base
- New business pipeline, in conjunction with BDM SME
- Order target, linked to existing renewals, and new business generation, working in partnership with BDM SME

Requirements

What you’ll need

**Key Experience & Skills: **
- Excellent communicator with strong customer focus
- Strong ability to work on own initiative and take ownership
- Strong performer within a team and/or individually
- Customer Champion who focuses on the customer, anticipating and meeting their fleet requirements. Holds a deep understanding how to create best value and keep our product and service portfolio at the front of our customer’s mind
- Ability to take ownership of a requirement and deliver
- Team Player, supporting client colleagues and KINTO colleagues
- Computer Literate
- Ability to work in a fast paced environment, accurately and efficiently
**Attributes & Behaviours**
**Essential: **
- Confident negotiator
- Confident communicator
- Excellent written and verbal English skills with keen attention to detail
- Excellent organisational and time management skills with ability to prioritise work
- Ability to work under pressure and to tight deadlines
- Capable of managing multiple workloads / tasks
**Desirable: **
- Strategic and creative thinking
- Vehicle conversion expertise
- OEM / franchise / retailer expertise / understanding

Benefits

Comp & perks

- Bonus earning potential
- 25 days holiday + 8 days bank holiday
- Great pension scheme starting at employee (EE) contribution of 4% with an employer (ER) contribution of 11%. This can flex up to 6% EE contribution and 15% ER contribution
- Hybrid working policy 2 days from home each week should you want to
- Car Scheme following passing of probation
- Private Medical Cover
- Life assurance scheme
- Discounts on different retailers
- Free onsite car parking
- Onsite nursery with discounted prices
- Well-being hour each month
- Discounts on Toyota & Lexus Cars
- Well-being events
- Volunteer Days
- Employee assistance programmes
- Free fruit in the office

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

new business generationsales developmentaccount managementcredit underwritingcontract creationToyota Production SystemKaizen continuous improvementfleet managementcustomer fleet requirementsvehicle conversion expertise

Soft Skills

excellent communicatorstrong customer focusinitiativeteam playernegotiationorganizational skillstime managementability to work under pressureattention to detailstrategic thinking