Customer Service, Driver Support Advisor

Toyota (GB) plc

Customer Service & Driver Support Advisor assisting customers with inquiries via phone, email, and future chat services. Focused on providing world-class customer service with a supportive team environment.

Posted 7/21/2026full-timePortsmouth • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills through effective communication and problem-solving abilities, while ensuring compliance with Enhanced Security Clearance requirements. Capable of producing and analyzing reports to enhance service delivery.

Highest-signal resume keywords

Customer ServiceEnhanced Security ClearanceReport AnalysisCommunication SkillsProblem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Report Analysis

Soft Skills

Communication SkillsProblem-Solving

Certifications & Qualifications

Enhanced Security Clearance

Industry Keywords

Customer InteractionMobility BrandToyota Group

Tech Stack

Tools & technologies

TFS

About the role

Key responsibilities & impact

As the first point of contact for our customers, you will assist with their queries and questions via both telephone and email, with live chat and WhatsApp being planned for the near future. You will also receive the required training to enable you to confidently handle customer queries and produce, analyse reports.
Above all, the aim is to offer world class service with every customer interaction.

Requirements

What you’ll need

Please note that all KINTO-UK Ltd employees are required to undergo and successfully obtain Enhanced Security Clearance. These checks include verification of employment history, family background, and financial records.
This role that you are applying for, will be working for KINTO-UK Ltd which is a Mobility Brand owned by the Toyota Group, offices located in Portsmouth. KINTO-UK share their HR function with Toyota Financial Services (TFS) in the UK, however the job being advertised will not be working directly for Toyota Financial Services.

Benefits

Comp & perks

Working Hours 37.5 per week Monday – Friday between 8-6, hybrid working policy 2 days from home each week should you want to following passing of probation
25 days holiday + 8 days bank holiday with increases for long tenure and option to buy and carry over additional days
Car Scheme following passing of probation. Up to 2 Toyota or Lexus cars at heavily discounted with monthly costs including insurance, tax, servicing and MOT included following passing of probation
Great pension scheme starting at employee contribution of 4% with an employer contribution of 11%. This can flex up to 6% EE contribution and 15% ER contribution
Annual bonus of up to 5% of salary based on business performance
Plus, many more - visit our website for a full list: Our Careers | About Us | KINTO UK