Inside Sales
Agilent Technologies
Client Engagement Specialist – Healthcare SDR / Inside Sales
Total Life
full-time
Posted on:
Location: 🇨🇦 Canada
Visit company websiteSalary
💰 CA$40,000 per year
Job Level
Mid-LevelSenior
About the role
- Handle a high volume of inbound calls, emails, and SMS from prospective clients and providers.
- Proactively make outbound calls to nurture leads, re-engage prospects, and confirm appointments.
- Qualify leads by verifying insurance coverage and assessing client needs.
- Match clients with the right therapist, ensuring a strong fit and smooth handoff to care.
- Use empathy and objection-handling techniques to address concerns and build trust.
- Hit and exceed appointment conversion targets while delivering a client-first experience.
- Track activities and outcomes in our CRM system and contribute to ongoing process improvements.
- Partner with sales, marketing, and care teams to maximize conversion rates and client satisfaction.
Requirements
- Proven experience in inside sales, SDR, or high-volume customer engagement roles.
- Comfortable managing high call volumes and multiple communication channels.
- Strong written and verbal communication skills.
- Confident in objection handling, qualifying, and closing appointments.
- Highly organized, detail-oriented, and target-driven.
- Familiarity with CRM/EHR systems a plus.
- Weekend availability required.
