Total Life

Inside Sales

• Handle a high volume of inbound calls, emails, and SMS from prospective clients and providers.
• Proactively make outbound calls to nurture leads, re-engage prospects, and confirm appointments.
• Qualify leads by verifying insurance coverage and assessing client needs.
• Match clients with the right therapist, ensuring a strong fit and smooth handoff to care.
• Use empathy and objection-handling techniques to address concerns and build trust.
• Hit and exceed appointment conversion targets while delivering a client-first experience.
• Track activities and outcomes in our CRM system and contribute to ongoing process improvements.
• Partner with sales, marketing, and care teams to maximize conversion rates and client satisfaction.

Client Engagement Specialist – Healthcare SDR / Inside Sales