Topgolf

Infrastructure Engineer

• Monitors, troubleshoots, and resolves issues related to network, servers, and other infrastructure in venues and offices.
• Implements opportunities to automate system tasks.
• Writes documentation regarding current policies, procedures and updates.
• Creates diagrams, including network and system designs.
• Adds, updates, and closes records in the IT Problem Management and Change Management databases.
• Troubleshoots and resolves complex infrastructure incidents.
• Thoroughly understands and complies with IT policies and procedures.
• Participates in special projects and performs other related duties as assigned.
• Coordinates with vendors to resolve software, hardware, or system incidents.

Infrastructure Engineer I

System Administrator

• Provide application specific technical support related to the Toptracer technology at the venues.
• Act as an escalation point for technical issues impacting our venue operations.
• Set and pursue aggressive goals for multiple project initiatives simultaneously to provide ongoing system improvements.
• Document solutions for knowledge base and provide ongoing training to junior level playmakers.

System Administrator – Toptracer Venue Support

Human Resources

• Execute HRIS roadmap aligned with HR and organizational strategy.
• Identify opportunities to leverage Workday to drive efficiency, scalability, and business outcomes.
• Champion change management initiatives related to system enhancements and new features.
• Oversee configuration, optimization, testing, deployment, and daily operations of Workday.
• Lead Workday releases, enhancements, and feature adoption in partnership with internal teams.
• Ensure Workday delivers intuitive, high-quality user experience across all modules.
• Design and manage Workday security roles, domain policies, and business process security.
• Implement least‑privilege models, SoD controls, and ensure IAM alignment (SSO, MFA, API security).
• Conduct audits, risk assessments, and access reviews to ensure compliance and system integrity.
• Lead complex configurations including BPF, calculated fields, dashboards, custom reports, and integrations (EIB, Core Connectors, Studio, APIs).
• Ensure scalable, reliable integrations with 3rd‑party vendors.
• Maintain documentation, design specifications, and system governance.
• Protect data accuracy, security, and governance across all HR systems.
• Build reporting, dashboards, and analytics that enable self‑service and data‑driven decisions.
• Identify opportunities to simplify and streamline business processes.
• Drive continuous improvement and operational excellence.
• Lead and develop HRIS analysts and technical resources across support tiers and analytics.
• Foster a culture of collaboration, innovation, and service excellence.
• Manage relationships with Workday and third‑party vendors.
• Partner with HR, IT, Finance, Payroll, and other teams to translate business needs into scalable technical solutions.

HRIS Manager

Security Engineer

• Own the strategy, oversight, and performance of all global security technology systems, including access control, CCTV, alarm platforms, weapons detection, GSOC monitoring tools, and investigation software.
• Establish global technology standards, lifecycle plans, and platform governance.
• Ensure systems deliver accurate, timely, and actionable data to support incident response, investigations, and venue operations.
• Ensure all security systems remain operational, resilient, and optimized across all venues, offices, and international locations.
• Lead technology refreshes, upgrades, and large-scale deployments, ensuring consistent global configurations.
• Oversee system integrations to consolidate data and enhance GSOC, threat detection, and investigative capabilities.
• Serve as the primary technical expert supporting investigations, major incidents, and critical events.
• Retrieve, analyze, and manage video evidence, access logs, system data, and digital records.
• Support external law enforcement request for data and evidence as needed.
• Evaluate emerging technologies such as AI driven video analytics, automated weapons detection, and advanced monitoring solutions; recommend adoption based on risk, value, and feasibility.
• Ensure compliance with privacy laws such as GDPR, surveillance regulations, data retention policies, and global legal requirements.
• Develop and maintain global security technology SOPs, governance policies, and documentation.
• Oversee all security technology vendors, integrators, and support partners, including contract negotiations and performance management.
• Manage global technology budgets, including forecasting, procurement, and cost optimization.
• Lead major enterprise scale installation projects and cross‑functional technology initiatives.
• Partner with GSOC leadership to ensure monitoring platforms are fully functional, integrated, and optimized for real‑time incident detection and response.
• Train venue leaders, security teams, and corporate partners on proper use of security systems and investigative tools.
• Work closely with Investigations, IT, Operations, Facilities, Risk, Legal, and HR on security technology needs.

Senior Manager, Global Security - Investigation Technology

Support Engineer

• Respond to inbound incident tickets and support calls for NAMR customers, performing structured troubleshooting, documenting findings, and resolving or escalating issues in accordance with defined support processes.
• Execute daily operational support processes, including monitoring alerts, validating system health, and ensuring accurate and thorough ticket documentation.
• Collaborate with Tier 2 and Tier 3 technicians to escalate and assist in resolving more complex technical issues while gaining hands-on exposure to advanced troubleshooting methods.
• Contribute to knowledge management by documenting recurring issues, updating internal guides, and identifying opportunities for process improvement.
• Develop technical expertise in Toptracer Range hardware, software, networking components, and support tools through structured training and practical experience.
• Support ad hoc operational initiatives within the NAMR Support team as needed.

Infrastructure Engineer I

System Administrator – Toptracer Venue Support

HRIS Manager

Senior Manager, Global Security - Investigation Technology

Support Technician