Topgolf

Support Engineer

• Respond to inbound incident tickets and support calls for NAMR customers, performing structured troubleshooting, documenting findings, and resolving or escalating issues in accordance with defined support processes.
• Execute daily operational support processes, including monitoring alerts, validating system health, and ensuring accurate and thorough ticket documentation.
• Collaborate with Tier 2 and Tier 3 technicians to escalate and assist in resolving more complex technical issues while gaining hands-on exposure to advanced troubleshooting methods.
• Contribute to knowledge management by documenting recurring issues, updating internal guides, and identifying opportunities for process improvement.
• Develop technical expertise in Toptracer Range hardware, software, networking components, and support tools through structured training and practical experience.
• Support ad hoc operational initiatives within the NAMR Support team as needed.

Support Technician

Human Resources

• Build strong relationships with all functional partners and serve as a trusted advisor.
• Continue to develop an engaging and inclusive work environment.
• Support engagement survey communications and work directly with venue leadership and to drive engagement action planning.
• Actively remain up to date on any changing/ developing HR-related trends and industry best practices.
• Integrate talent strategy that builds capability and drives performance to achieve business strategy and objectives.
• Partner with Operations leadership to drive effective internal development and succession planning processes resulting in stronger bench across departments.
• Ensure all aspects of the Playmaker life-cycle are managed appropriately, including promotions, transfers, resignations, and terminations.
• Investigate employee relations concerns, ensuring fairness, consistency and compliance with Company policies and state and federal laws.
• Provide support to Playmakers at all levels of the organization.

Regional Human Resource Manager

Security Engineer

• Lead and oversee investigations involving workplace violence, theft, fraud, misconduct, threats, safety incidents, and policy violations; ensure matters are handled professionally, discreetly, and legally.
• Serve as the primary decision‑maker during high‑risk or escalated incidents and coordinate with law enforcement and emergency responders.
• Maintain case documentation, chain of custody, evidence logs, and report standards.
• Identify security risks and trends; develop prevention strategies, incident‑response protocols, and playbooks.
• Implement physical security programs for players/guests and Playmakers; promote SOPs and best practices.
• Build relationships and liaison with local law enforcement on behalf of Topgolf.
• Design emergency‑response protocols and train operational leaders.
• Manage third‑party armed/unarmed security providers, post orders, performance, and utilization.
• Coordinate with the Global Security Operations Center for monitoring, escalations, and crisis response.
• Manage global travel security protocols, risk assessments, and traveler support.

Senior Manager, Global Security & Investigations

Outside Sales

• Represent Toptracer Range products and services with a deep and comprehensive understanding, identifying how Toptracer Range solutions meet the needs of the customer and consumer.
• Secure and onboard new clients, manage existing clients, upsell and service them, and renew contracts at the end of their terms.
• Regularly communicate with various departments at Toptracer, including finance, product, TRMS, marketing, operations, and support, to provide feedback and insights from the field.
• Meet quarterly sales targets through the successful implementation of the sales process.
• Utilize Salesforce CRM to manage prospect lists, track detailed activity, and accurately report on each individual prospect’s sales status through the identified sales stages.
• Generate leads by planning and organizing daily work schedules to call on potential customers in the private club and resort sector.

Territory Sales Manager

Operations

• Provide strategic direction, communication, training, and empowerment to Venue Directors of Operations to ensure alignment with sales goals, service excellence, and brand standards.
• Build and sustain a strong leadership pipeline through succession planning and development initiatives.
• Establish goals, monitor progress, and conduct regular performance and development reviews.
• Partner with cross-functional teams to support enterprise initiatives and shared priorities.
• Travel frequently to assigned venues to observe operations, provide in-person coaching, recognize strong performance, and ensure consistent hospitality delivery.

Support Technician

Regional Human Resource Manager

Senior Manager, Global Security & Investigations

Territory Sales Manager

National Director, Operations