TopDog Law

IT Support

• Provide Tier 1-2 technical support via phone, email, chat, and ticketing system for remote employees across multiple locations.
• Manage and escalate tickets appropriately, ensuring timely follow‑up and clear communication.
• Troubleshoot and resolve issues related to Windows/Mac workstations, accessories, mobile devices, and legal‑industry software.
• Support Google Workspace & Microsoft 365, document management systems, video conferencing, and authentication tools.
• Assist with new‑hire onboarding, including account setup, device configuration, and user orientation.
• Maintain accurate documentation of issues, solutions, and workflows.
• Collaborate with IT leadership on process improvements, recurring issue analysis, and system enhancements.
• Ensure adherence to security policies, confidentiality requirements, and compliance standards relevant to legal environments.
• Support call center operations (preferred): UCaaS/CCaaS troubleshooting, queue monitoring, softphone setup, and user support.
• Identifying opportunities to improve systems, processes, or outcomes—not just following existing playbooks.

IT Help Desk Specialist

Business Development Rep

• Identify and close new PI law firm referral partnerships across target states and case types
• Evaluate prospective partners objectively — conversion rates, fall-off, case value, and litigation approach — holding partners to what the data shows, not what they say
• Negotiate and close contracts and fee splits
• Manage your pipeline with discipline — consistent outreach drives meetings, meetings drive data reviews, data reviews drive signed partners
• Tap internal data, referral networks, and external relationships to source and vet the right firms
• Surface issues early: here’s the problem, what I tried, my recommendation, what I need from you
• Identifying opportunities to improve systems, processes, or outcomes—not just following existing playbooks

Business Development Representative – Law Firm Partnerships

Operations

• Own Data Integrity
• Ensure lead and case data from external partners is processed accurately and on time across all systems
• Identify and resolve discrepancies before they impact downstream reporting or decision-making
• Build and maintain quality control standards that the team executes consistently
• Become the internal subject matter expert on how partner data flows
• Own Partner Operational Support
• Serve as the operational point of contact for assigned referral partners
• Lead the Team, set clear KPIs, coach consistently, give direct feedback, and develop your people in real time
• Communicate and Solve Problems, lead with the headline in every communication

Manager, Referral Partner Operations

Technical Product Manager

• Own product from idea to adoption
• Identify high-impact problems across the business
• Define solutions, prototype them, and drive them to production
• Ensure what you build is actually used
• Prototype and build with AI tools
• Collaborate closely with engineers
• Design intuitive user experiences
• Create wireframes, flows, and prototypes
• Ship fast and iterate faster

People Operations

• Manage full-cycle recruiting administration for high-volume, entry-level roles, sourcing, screening, scheduling, and offers
• Create and manage job requisitions for Recruitment Team across internal systems and external job boards
• Draft accurate offer letters for Recruitment Team and manage background check processes from initiation through completion
• Assist with onboarding support and ad hoc People team needs, including drafting promotional offer letters, compensation change notifications, and other employee communications
• Coordinate new hire onboarding logistics: IT setup, orientation scheduling, and documentation
• Serve as the point of contact for new hires during pre-boarding, ensuring a seamless day-one experience
• Support employer branding efforts through job postings, social content, and candidate-facing materials using Canva and other marketing tools
• Maintain organized ATS records and report on key recruiting metrics (time-to-fill, pipeline health, offer acceptance)
• Partner with the People team on process improvements, documentation, and ad hoc coordination
• Identifying opportunities to improve systems, processes, or outcomes—not just following existing playbooks

People Coordinator

Recruitment

• Lead the full talent acquisition function across the business
• Build, lead, and scale the firm’s enterprise-wide recruiting strategy
• Create systems, programs, and talent infrastructure to support national growth
• Advise senior leadership on talent market dynamics and capacity constraints
• Partner with executives to understand business priorities and talent gaps
• Oversee and drive KPIs across the recruiting team
• Support workforce planning processes and talent forecasting
• Design and manage internship programs and targeted sourcing initiatives
• Strengthen TopDog Law’s reputation as an employer of choice
• Track and report on hiring metrics and make data-driven decisions

Vice President, Talent Acquisition

Payroll

• Manage and process biweekly payroll for TDL and TDT
• Ensure compliance with state-by-state payroll tax laws
• Answer employee questions regarding payroll issues
• Oversee the administration of our 401(k) plan

Payroll and Benefits Specialist

Legal Assistant

• Own and manage the end-to-end project lifecycle for Legal Compliance initiatives, from intake through execution and completion
• Partner closely with the General Counsel to prioritize departmental initiatives and align resources against business needs
• Develop, implement, and continuously improve project management systems, workflows, and tracking mechanisms for the Legal team
• Coordinate cross-functional legal projects by aligning internal stakeholders, outside counsel, and leadership on timelines, deliverables, and expectations
• Act as the central point of contact for project status, proactively communicating updates, risks, and dependencies to stakeholders
• Manage complex scheduling, prioritization, and bandwidth planning across multiple concurrent legal and compliance initiatives
• Identify operational inefficiencies and implement scalable solutions to improve speed, quality, and consistency of legal work
• Support attorneys with key legal initiatives, including due diligence, regulatory filings, and document preparation, as needed
• Ensure critical deadlines are met by tracking milestones, flagging risks early, and driving accountability across stakeholders
• Maintain and organize legal documentation, project records, and compliance materials with a high degree of accuracy and confidentiality
• Assist in managing relationships and workflows with outside counsel, including coordination of deliverables and timelines
• Build and maintain reporting dashboards or status trackers to provide visibility into legal team performance and project progress
• Contribute to the development of best practices and standard operating procedures within the Legal Compliance function
• Operate as a trusted partner to legal leadership, exercising sound judgment and discretion in handling sensitive matters
• Identifying opportunities to improve systems, processes, or outcomes—not just following existing playbooks

Senior Corporate Legal Assistant

Accounts Payable

• Review and process a high volume of invoices within Ramp and other internal systems
• Verify invoice amounts by cross-referencing charges with supporting documentation and internal resources
• Ensure all invoices are accurate, complete, and aligned with company policies before approval
• Maintain accurate records of invoices and payment data
• Identify discrepancies or inconsistencies and flag for internal review
• Support month-end close processes by ensuring timely and accurate invoice processing
• Work extensively within Ramp to manage invoices and expenses
• Navigate vendor portals as needed to retrieve and validate invoice information
• Identify opportunities to improve systems, processes, or outcomes

Accounts Payable Specialist

• Building and leading a lean, high-quality People Operations function that supports employees, managers, and leadership as the firm scales
• Owning core HR operations including employee relations, manager support, compliance, HRIS administration, benefits, compensation administration, and people process execution
• Partnering closely with the Chief People Officer and leaders across the business to translate culture, values, and business needs into practical people systems, policies, and employee experiences
• Ensuring operational excellence across the employee lifecycle through clear processes, strong follow-through, sound judgment, and a high-touch concierge-level experience
• Identifying opportunities to improve systems, processes, or outcomes

Director of People Operations

Call Center Representative

• Serve as primary administrator for Genesys Cloud CX
• Design, configure, and maintain Architect flows (IVR, routing logic, call flows)
• Skills-based routing and queue strategy
• Manage user provisioning, roles, permissions, and security settings
• Partner closely with Operations, Workforce Management, and Leadership to optimize contact center performance
• Design routing strategies that support business priorities
• Implement test-and-learn frameworks for IVR and routing improvements
• Own and maintain integrations between Genesys Cloud CX and enterprise platforms, including Salesforce
• Configure and manage Agent Assist tools, AI routing, speech and text analytics
• Ensure TCPA, HIPAA/PII, and industry compliance within routing and recording configurations
• Build and maintain Genesys dashboards and support reporting needs