TopDog Law

Operations

• Own relationships and data integrity for top-tier referral partner firms
• Reconcile external partner and firm reports against internal Salesforce and reconciliation reports
• Investigate and resolve discrepancies
• Serve as the first point of contact for team questions before escalation to the Manager
• Direct day-to-day team workload, quality, and priorities in partnership with the Manager
• Support performance management, check-ins, coaching, and review conversations
• Communicate proactively with external partners by email and phone
• Track outstanding partner emails and follow up proactively
• Apply strategic and critical thinking to ambiguous problems
• Bring issues to the Manager with proposed solutions
• Improve systems, reconciliation processes, and reporting accuracy

Team Lead, Referral Partner Operations

Attorney

• Perform research, writing, and investigation into legal and ethical compliance issues with the General Counsel
• Draft firm SOPs for ethics compliance across all phases of litigation in multiple U.S. states
• Cover client intake, pre-litigation, litigation, settlement, and IOLTA account processes
• Draft and revise retainer agreements, standard client communications, demands, termination-of-representation documents, and settlement statements
• Evaluate conflicts of interest and draft conflict waivers
• Assist in implementing and updating internal compliance policies and protocols
• Audit and provide high-level oversight of case handling across a large portfolio of cases
• Advise on and audit litigation ethics compliance across the firm
• Track key case metrics and escalate issues to supervising attorneys and management
• Report to the General Counsel and collaborate with attorneys and staff across the firm

Litigation Compliance Attorney

Receptionist

• Serve as the first point of contact for clients, medical providers, courts, and business partners by answering inbound calls through Genesys Cloud with professionalism, empathy, and urgency.
• Deliver an exceptional client experience by resolving common questions on the first interaction whenever possible and minimizing unnecessary call transfers.
• Route callers to the appropriate attorney, paralegal, case owner, or department using established call routing procedures.
• Accurately document client interactions, update case information, and maintain detailed records within Filevine and other internal systems.
• Monitor voicemail queues and ensure messages are routed or addressed within established service level expectations.
• Protect the confidentiality of all client and firm information in accordance with company policies and legal requirements.
• Receive, sort, scan, distribute, and prepare incoming and outgoing mail, including legal documents, settlement checks, certified mail, and other time-sensitive correspondence.
• Coordinate with attorneys, paralegals, and administrative staff to ensure documents and mail are delivered accurately and promptly.
• Prepare overnight shipments, courier packages, and certified mail as needed.
• Maintain organized mail logs, tracking records, and chain-of-custody documentation where applicable.
• Assist with general office administrative responsibilities, including filing, scanning, copying, inventory management, and maintaining office supplies.
• Meet or exceed established service level expectations for responsiveness, quality, professionalism, and client satisfaction.
• Identify opportunities to improve workflows, client experiences, and operational efficiency.
• Support firm-wide initiatives, process improvements, and special projects as assigned.
• Perform other client support and administrative duties as needed to support business operations.

Data Analyst

• Write and optimize SQL queries to support case valuation modeling, reporting automation, and underwriting analysis
• Leverage SQL, Excel/PowerPivot, Python, AI and other analytics tools to build and maintain reliable, scalable reporting
• Apply structured problem-solving to well-defined and moderately ambiguous underwriting and case valuation questions
• Stay informed on emerging analytics and AI capabilities that can enhance underwriting analytics practices
• Build and maintain dashboards and reports that provide clarity to underwriting and operational leaders
• Serve as an analytical resource supporting case valuation forecasting (CVFO) and related modeling across case types and segments
• Analyze case outcomes, conversion rates, and portfolio performance against underwriting assumptions
• Help identify discrepancies, trends, and anomalies across case types, states, and lead segments
• Translate data findings into clear summaries and recommendations for the Underwriting Analytics Team
• Support forecasting and reconciliation work tied to case volume, vintage performance, and portfolio composition

Analyst, Underwriting Analytics

Security Engineer

• Administer Google Workspace and Microsoft 365 environments, while facilitating the setup and full migration to Microsoft 365.
• Manage a mix of Windows and Mac endpoints using MDM tools for device enrollment, configuration, compliance, and patch management policies.
• Administer SSO, MFA, and directory integrations; maintain identity provider configuration and authentication policy.
• Administer and manage security toolsets (DLP, EDR, email security, and SIEM logs) to ensure effective threat detection and policy enforcement.
• Provide tier 2/3 support for firm-wide SaaS applications as necessary.
• Monitor, triage, and respond to security alerts across endpoint, email, identity, and cloud environments.
• Support compliance activities and internal audits; maintain evidence and documentation for security controls.
• Contribute to incident response: detection, containment, remediation, and post-incident review.
• Assist with vulnerability management, including patch cadence tracking and endpoint hygiene reporting.
• Identify gaps in security coverage or operational process and drive remediation.
• Stay current on emerging threats, vulnerabilities, and best practices relevant to a remote-first professional services environment.
• Develop dashboards & reports for security metrics, compliance status, and operational health.
• Manage relationships with key vendors and service providers, ensuring service level agreements (SLAs) are met.
• Oversee security operations and ensure compliance with relevant industry standards and internal policies.
• Strategy and planning: Translate business needs into operational capability, capacity planning, DR/BCP design, cloud migration strategy, and lifecycle roadmaps.

IT Security Systems Administrator

IT Support

• Lead, mentor, and grow a team of IT support technicians, with the goal of providing timely, high-quality request resolution.
• Own day-to-day helpdesk operations including ticket intake, triage, prioritization, and resolution via an ITSM platform.
• Define, track and report KPIs and SLA performance to IT leadership; drive continuous improvement based on data.
• Conduct regular 1:1s, performance check-ins, and coaching sessions with direct reports.
• Serve as the escalation point for complex, sensitive, or executive-level issues.
• Administer enterprise-wide collaboration platforms (Microsoft 365 and/or Google Workspace), including user provisioning, licensing, security, and troubleshooting.
• Manage endpoints via MDM/UEM across Windows and Mac environments, with hands-on experience in Microsoft Intune / Endpoint Manager or equivalent.
• Triage and resolve endpoint compliance alerts and policy violations via MDM software.
• Support full user lifecycle management (onboarding, changes and offboarding) through HRIS and directory/IAM integrations.
• Provide tier 2/3 support for Slack, Salesforce, and other firm-wide SaaS platforms.
• Maintain IT documentation, SOPs, and self-service knowledge resources for staff.
• Manage IT vendor relationships, procurement workflows, and invoice review in coordination with Finance.
• Oversee hardware and software asset lifecycle from procurement through deployment, refresh, and decommission.
• Maintain disaster recovery and backup readiness; coordinate patching and endpoint hygiene across the fleet.
• Enforce IT security policies, including MFA/2FA, access control, and acceptable use.
• Monitor and resolve endpoint compliance and configuration issues via MDM software.
• Support security awareness initiatives, phishing simulations, and policy rollouts.
• Coordinate with internal operations teams on access reviews, offboarding checklists, and compliance activities.
• Contribute to incident response and escalation as needed.
• Identify recurring issues and drive root cause resolution to reduce ticket volume.
• Build and maintain a user-facing helpdesk documentation knowledge base.
• Collaborate with the IT Director on tooling decisions, infrastructure projects, and strategic operational improvements.

IT Helpdesk Manager

Account Manager

• Absorb ownership of TDL's existing provider network — build in-person familiarity with current providers, understand relationship history, and establish continuity where prior points of contact have shifted
• Travel extensively (majority of time on the road) to cold-call, meet, and pitch prospective medical providers in markets without existing coverage, building the pipeline from scratch
• Close new provider relationships and transition them into an active, performing part of the network
• Own ongoing relationship management for both existing and new providers — cadence, communication, and performance tracking
• Establish and document a repeatable outreach-to-management playbook that can scale and eventually be handed off to regional owners
• Partner with the medical/data team on provider onboarding, network foundation, and accountability standards
• Report on pipeline activity, relationship health, and provider performance metrics across the full network

Regional Medical Provider Relations Manager

Recruitment

• Full-cycle recruiting for Case Managers, Paralegals, Settlement Supervisors, and Settlement Specialists
• Applicant review, candidate qualification, and pre-screening via phone or video
• Interview scheduling and coordination through our structured cadence
• Proactive sourcing across job boards, LinkedIn, and referral pipelines
• Referral pipeline management and commission tracking for referred hires
• ATS hygiene, pipeline reporting, and process documentation
• Building and continuously optimizing your recruiting machine
• AI-powered workflow automation: using Claude and ChatGPT to screen at scale, draft JDs, and build repeatable processes

Recruiter

Executive Assistant

• Run the President's daily check-in: align priorities, surface risks, and flag when urgent noise is crowding out strategic work
• Own his inbox and Slack, triage, draft, route, and maintain zero-drop accountability on everything that requires his attention
• Turn recorded meeting transcripts into clear action items within 24 hours, and track them to completion
• Manage the calendar end-to-end, protecting high-leverage time and coordinating across executives, attorneys, and external partners
• Coordinate across ops, finance, tech, and people teams, tracking open loops on key hires, state launches, and board follow-ups
• Support executive onboarding, travel logistics, off-sites, and board meeting preparation
• Give direct, honest pushback when the President needs it, and have the judgment to know when to hold back