TopDog Law

Accounts Payable

• Review and process a high volume of invoices within Ramp and other internal systems
• Verify invoice amounts by cross-referencing charges with supporting documentation and internal resources
• Ensure all invoices are accurate, complete, and aligned with company policies before approval
• Maintain accurate records of invoices and payment data
• Identify discrepancies or inconsistencies and flag for internal review
• Support month-end close processes by ensuring timely and accurate invoice processing
• Work extensively within Ramp to manage invoices and expenses
• Navigate vendor portals as needed to retrieve and validate invoice information
• Identify opportunities to improve systems, processes, or outcomes

Accounts Payable Specialist

People Operations

• Building and leading a lean, high-quality People Operations function that supports employees, managers, and leadership as the firm scales
• Owning core HR operations including employee relations, manager support, compliance, HRIS administration, benefits, compensation administration, and people process execution
• Partnering closely with the Chief People Officer and leaders across the business to translate culture, values, and business needs into practical people systems, policies, and employee experiences
• Ensuring operational excellence across the employee lifecycle through clear processes, strong follow-through, sound judgment, and a high-touch concierge-level experience
• Identifying opportunities to improve systems, processes, or outcomes

Director of People Operations

Call Center Representative

• Serve as primary administrator for Genesys Cloud CX
• Design, configure, and maintain Architect flows (IVR, routing logic, call flows)
• Skills-based routing and queue strategy
• Manage user provisioning, roles, permissions, and security settings
• Partner closely with Operations, Workforce Management, and Leadership to optimize contact center performance
• Design routing strategies that support business priorities
• Implement test-and-learn frameworks for IVR and routing improvements
• Own and maintain integrations between Genesys Cloud CX and enterprise platforms, including Salesforce
• Configure and manage Agent Assist tools, AI routing, speech and text analytics
• Ensure TCPA, HIPAA/PII, and industry compliance within routing and recording configurations
• Build and maintain Genesys dashboards and support reporting needs

Contact Center Platform Lead

Attorney

• Work directly with the law firm’s general counsel to perform research, writing, and investigation into various legal and ethical compliance issues
• Drafting Firm SOPs for ethics compliance for all phases of litigation matters in many states across the U.S., including client intake, pre-litigation phases, litigation phases, and settlement and IOLTA account processes
• Draft and revise firm form agreements and documents, including retainer agreements, standard client communications, demands, termination of representation, and settlement statements
• Evaluating conflicts of interest and drafting waivers for conflicts
• Assist in implementing and updating internal compliance policies and protocols
• Audit and high-level oversight of case handling of large portfolio of cases to assure compliance and performance
• Advising and auditing for litigation ethics compliance across the firm
• Track key case metrics and escalate issues as needed to supervising attorneys and management

Litigation Compliance Attorney

Director

• Lead the day-to-day direction and performance of the recruiting function across the business
• Manage recruiters with clear workflows, priorities, service expectations, and accountability
• Build and manage strategic talent programs that strengthen long-term hiring pipelines
• Partner with workforce planning functions and business leaders to maintain accurate hiring data
• Serve as the project manager for major recruiting initiatives and hiring process improvements

Director of Talent

Data Engineer

• Join a rapidly growing national firm at a formative stage
• Make a visible, measurable impact on a rapidly growing business
• Grow your skills, responsibility, and influence as the firm scales
• Work alongside high-caliber, mission-driven teammates who care deeply about doing great work
• Design, build, and maintain reliable data ingestion pipelines from internal systems and third-party data sources
• Implement scalable ELT workflows that process and deliver data across the organization
• Maintain transformation pipelines and ensure reliable delivery of analytics-ready datasets
• Manage and optimize the performance, reliability, and scalability of the company’s cloud data warehouse environment
• Maintain orchestration frameworks and scheduling systems that support data workflows
• Optimize data pipeline performance, compute utilization, and system efficiency
• Implement monitoring, alerting, and observability across data pipelines and platform components
• Ensure data freshness and system uptime meet defined service expectations
• Diagnose and resolve production issues including pipeline failures, data quality issues, and performance bottlenecks
• Maintain version-controlled data infrastructure and CI/CD workflows for data pipelines
• Implement testing and validation practices to ensure data quality and reliability
• Partner with the Director of Data to implement data architecture and platform improvements
• Support analytics and BI teams by ensuring reliable and well-modeled datasets are available for reporting and analysis
• Contribute engineering input to platform improvements and technical roadmap initiatives

Senior Data Engineer

Accounting Manager

• Own and manage the general ledger across all domestic and international entities
• Lead month-end, quarter-end, and year-end close processes
• Oversee foreign currency accounting and multi-entity consolidations
• Support accounting requirements related to complex debt transactions
• Ensure GAAP compliance and strong internal controls
• Serve as the internal NetSuite expert (Oracle NetSuite experience required)
• Lead optimization and expansion of NetSuite during transition from QuickBooks
• Manage and develop 2–3 direct reports
• Partner with leadership to provide clean, reliable financial reporting
• Help build the accounting infrastructure for international operations

Director of Accounting

Manager

• Sourcing potential medical providers and evaluating their fit based on care quality, service speed, and operational reliability
• Building and managing relationships with providers, explaining TopDog's standards and expectations with clarity and confidence
• Managing the provider portfolio, tracking performance, spotting trends, and addressing issues proactively
• Holding providers accountable to clear performance standards while maintaining collaborative, respectful relationships
• Working closely with law firm operations to ensure providers are delivering quality care and responsive service
• Identifying operational bottlenecks and inefficiencies, then working cross functionally to implement improvements
• Identifying opportunities to improve systems, processes, or outcomes—not just following existing playbooks

Provider Network Manager

Account Manager

• Managing your set of law firm partners with deep knowledge of their performance, operations, and fit with TopDog
• Analyzing key metrics (conversion rate, drop rate, average attorney fees) to diagnose what's driving them and why it matters
• Proactively spotting trends and addressing performance issues before they escalate
• Collaborating across intake, operations, and business development to solve problems and support partnership growth

Account Manager, Lead Generation

• Assist attorneys and case managers in reviewing and assessing the merits of clients’ Personal Injury claims
• Support the development of claims from intake through resolution by gathering documentation, summarizing liability and damages
• Prepare and organize demand packages, including medical summaries, billing summaries, liability documentation, and supporting evidence
• Serve as a primary point of contact for clients during the pre-litigation phase
• Communicate with insurance carriers to confirm coverage, provide documentation, track claim status
• Maintain organized electronic case files, track deadlines and treatment progress

Pre-Litigation Case Manager

Data Analyst

• Serve as the primary strategic and analytical partner to Law Firm Operations leadership across the full case lifecycle from intake through pre-litigation, litigation, settlement, and resolution
• Define, refine, and standardize KPIs for each phase of the operational workflow, ensuring clear accountability and measurable performance standards
• Establish performance monitoring frameworks that distinguish leading vs. lagging indicators and drive proactive operational management
• Build executive-level dashboards and reporting systems that provide clarity to operational leaders and enable data-informed decision-making
• Analyze throughput, conversion rates, cycle times, staffing productivity, case economics, and quality metrics across the lifecycle
• Identify bottlenecks, performance variability, and structural inefficiencies across states, teams, and practice areas
• Translate operational data into clear, actionable recommendations for Law Firm leadership
• Support forecasting and capacity modeling tied to case volume growth and expansion initiatives
• Write and optimize advanced SQL queries to support operational analysis and reporting
• Lead and develop analysts, ensuring strong analytical standards and business fluency