Receptionist

TopDog Law

Client Success Receptionist for TopDog Law, managing calls and correspondence. Ensuring exceptional client experience and efficient office operations.

Posted 7/29/2026full-timeRemote • Arizona • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong client service skills by effectively managing inbound communications and ensuring accurate documentation of client interactions. Proficient in utilizing technology and maintaining confidentiality while supporting administrative functions in a fast-paced environment.

Highest-signal resume keywords

Client ServiceCommunication SkillsOrganizational SkillsAttention to DetailProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Documentation ManagementCall Routing ProceduresMail HandlingOffice AdministrationWorkflow Improvement

Soft Skills

ProfessionalismEmpathyIndependenceMultitasking

Tools & Technologies

Genesys CloudFilevineMicrosoft OfficeGoogle Workspace

Industry Keywords

Legal Office ExperienceClient ConfidentialityService Level ExpectationsProfessional Services Environment

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Serve as the first point of contact for clients, medical providers, courts, and business partners by answering inbound calls through Genesys Cloud with professionalism, empathy, and urgency.
Deliver an exceptional client experience by resolving common questions on the first interaction whenever possible and minimizing unnecessary call transfers.
Route callers to the appropriate attorney, paralegal, case owner, or department using established call routing procedures.
Accurately document client interactions, update case information, and maintain detailed records within Filevine and other internal systems.
Monitor voicemail queues and ensure messages are routed or addressed within established service level expectations.
Protect the confidentiality of all client and firm information in accordance with company policies and legal requirements.
Receive, sort, scan, distribute, and prepare incoming and outgoing mail, including legal documents, settlement checks, certified mail, and other time-sensitive correspondence.
Coordinate with attorneys, paralegals, and administrative staff to ensure documents and mail are delivered accurately and promptly.
Prepare overnight shipments, courier packages, and certified mail as needed.
Maintain organized mail logs, tracking records, and chain-of-custody documentation where applicable.
Assist with general office administrative responsibilities, including filing, scanning, copying, inventory management, and maintaining office supplies.
Meet or exceed established service level expectations for responsiveness, quality, professionalism, and client satisfaction.
Identify opportunities to improve workflows, client experiences, and operational efficiency.
Support firm-wide initiatives, process improvements, and special projects as assigned.
Perform other client support and administrative duties as needed to support business operations.

Requirements

What you’ll need

High school diploma or equivalent required
Prior receptionist, customer service, or administrative experience preferred
Excellent verbal and written communication skills with professional phone etiquette
Strong organizational skills and exceptional attention to detail, with the ability to manage multiple priorities in a fast-paced environment
Comfortable learning and utilizing technology including Genesys Cloud, Filevine, Microsoft Office, and Google Workspace
Ability to maintain confidentiality and handle sensitive information with discretion
Client-first mindset with strong problem-solving skills and the ability to work independently across multiple departments
Experience in a legal office or professional services environment is a plus, but not required

Benefits

Comp & perks

Medical, dental, and vision insurance
401(k) with company match
HSA
Life insurance
Disability coverage
Paid time off
Parental leave