Toolport GmbH

Customer Support

• organize, moderate and lead regular team meetings and team briefings
• actively promote motivation and development within the France team
• contribute to the continuous improvement of sales processes
• ensure efficient and smooth workflows across the entire order tracking and order fulfillment process
• manage and monitor service and sales targets as well as the associated KPIs
• manage and coordinate interfaces with other departments
• roll out new and optimized processes in a structured, sustainable and cross-team manner

Head of Sales and Customer Service – France

Operations

• Shape the global IT operations of the TOOLPORT group
• Overall responsibility for IT operations (focus on M365) & IT Service Management
• Ensure availability, redundancy and continuous development of the IT infrastructure (hybrid / cloud)
• Lead and develop the five-person IT Operations team
• Plan and implement software and hardware roadmaps
• Manage external service providers and define and monitor SLAs & KPIs
• Drive and actively embody a sustainable service culture

Head of IT Operations

• You organize, moderate and conduct regular team meetings and briefings and actively promote motivation and development across the United Kingdom, Ireland, Spain and Portugal teams.
• You contribute to the continuous improvement and further development of our sales processes.
• You ensure efficient and seamless workflows across the entire order tracking and order fulfillment process.
• You manage and monitor service and sales targets as well as associated performance metrics.
• You manage and coordinate interfaces with other departments.
• You roll out new and optimized processes in a structured, sustainable and cross-team manner.

Head of Sales and Customer Service UK and Spain

Accounts Receivable

• Provide functional and disciplinary leadership and further development of the team (currently three employees)
• Ensure correct posting — in particular the processing of payment advices — for Payment Service Provider account transactions (e.g., Adyen, Amazon, eBay)
• Manage and optimize the order-to-cash process in an e-commerce environment
• Perform operational accounts receivable tasks during seasonal peaks and serve as a backup
• Responsible for dunning and collections management
• Take ownership of and lead special topics/projects

Team Lead Accounts Receivable

Ecommerce

• You are the first point of contact for our customers who get in touch by phone or e-mail.
• Through extensive training and a comprehensive onboarding program, you will become an expert on our tent products.
• With this expertise you advise customers and support them in their purchasing decisions.
• Within the team you discuss the latest market trends and exchange information about customer needs – your excellent service makes the difference!
• You record and maintain customer data in our ERP system SAP.

Customer Advisor – E‑Commerce

Product Designer

• Verbesserung der User Experience unserer internationalen Online-Shops
• Visualisierung von Konzeptideen in Form von Wireframes und interaktiven Prototypen
• Research-basiertes UX-Management mit qualitativen und quantitativen Verfahren
• Durchführung von Benchmark-Analysen und Trendbeobachtungen
• Zusammenarbeit im crossfunktionalen und agilen Team

Head of Sales and Customer Service – France

Head of IT Operations

Head of Sales and Customer Service UK and Spain

Team Lead Accounts Receivable

Customer Advisor – E‑Commerce

UX Manager – Online Shops, Teilzeit 20-30 Wochenstunden