Toolport GmbH

Head of Sales and Customer Service UK and Spain

Toolport GmbH

full-time

Posted on:

Location Type: Hybrid

Location: Norderstedt • Germany

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Job Level

Lead

About the role

  • You organize, moderate and conduct regular team meetings and briefings and actively promote motivation and development across the United Kingdom, Ireland, Spain and Portugal teams.
  • You contribute to the continuous improvement and further development of our sales processes.
  • You ensure efficient and seamless workflows across the entire order tracking and order fulfillment process.
  • You manage and monitor service and sales targets as well as associated performance metrics.
  • You manage and coordinate interfaces with other departments.
  • You roll out new and optimized processes in a structured, sustainable and cross-team manner.

Requirements

  • Must have: You hold completed commercial vocational training, a degree in business administration or a comparable qualification.
  • You have at least 3 years of relevant professional experience in sales and service environments and ideally already have initial leadership experience.
  • You are proficient with reporting and sales control tools and derive measures based on KPIs.
  • You demonstrate strong communication skills in German and English.
  • You act in a customer-oriented, organized and independent manner.
  • You are confident working with common IT systems, e.g., CRM and reporting tools.
  • Nice to have: Your Spanish and/or Portuguese language skills round off your profile.
Benefits
  • Financial contribution toward childcare (KITA) fees
  • Subsidies for the Deutschland-Ticket, company pension plan and sports program
  • Subsidized meal options and bicycle leasing
  • Online academy and individual training offers
  • Hybrid/mobile remote work
  • EV charging stations for cars and bikes
  • Option for a sabbatical
  • Modern offices with height-adjustable desks
  • High-quality, customizable technical equipment
  • Free drinks and fruit (organic)
  • Team events and afterworks
  • Tent rental for employees
  • Room for initiative and personal ideas
  • … and much more
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
sales processesperformance metricsreporting toolssales controlKPI analysisorder trackingorder fulfillmentcommercial vocational trainingbusiness administration degreeleadership experience
Soft Skills
communication skillscustomer-orientedorganizedindependentmotivationdevelopmentteam coordinationcontinuous improvementmoderationstructured process rollout