Tonal

Showroom Sales Supervisor

Tonal

full-time

Posted on:

Origin:  • 🇺🇸 United States • New York

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Salary

💰 $23 - $25 per hour

Job Level

JuniorMid-Level

Tech Stack

React

About the role

  • Develop a deep knowledge and understanding of Tonal’s product, technology, and brand image
  • Lead Tonal demonstrations, calibrations, and workouts with both scheduled and walk-in clients
  • Drive conversations to figure out each client's specific needs/fitness goals and educate them on how Tonal can support their unique fitness journey
  • Deliver on and exceed sales goals
  • Maximize sales through exceptional client relationships and impactful in-store service
  • Maintain client information, preferences and feedback using established Tonal sales systems (Salesforce)
  • Conduct phone and/or email outreach to new clients to communicate updates and follow-ups
  • Maintains an organized and clean sales floor area with attention to detail
  • Provide direction and guidance to Sales Specialists to ensure efficient and effective floor operations, client service, and floor coverage
  • Train Sales Specialists on product knowledge and Showroom procedures such as the checkout process, client nurture cycle, and in-store experience
  • Perform opening and closing procedures
  • Create and maintain an environment of strong sales and exceptional client service through teamwork, providing informal coaching and support when needed, and leading by example
  • Unpack boxes for inventory as required (boxes can weigh 5 - 30 lbs)

Requirements

  • 2+ years of sales experience in retail, fitness, service or hospitality industries
  • Ability to deliver great client experiences that build loyalty and deliver measurable sales results
  • Strong verbal and written communication skills. You’re invigorated by interaction with clients, whether groups or individuals. You are approachable, a good listener, and an enthusiastic brand representative
  • Flexibility, ability to adapt quickly and react positively to business needs and changes in strategies; Strong problem-solving skills
  • You’re organized and accountable by following through on the next steps
  • Flexibility to work a standard retail schedule, including evenings, weekends, and holidays
  • Minimum of 18 years of age
  • Requires bending, stooping, reaching up, and lifting up to 50 pounds
  • Ability to walk for extended periods of time
  • Ability to stand for extended periods of time
  • Ability to perform routine tasks for extended periods of time
  • Ability to look at a computer screen for extended periods of time
  • Use of hands and/or arms, while performing client demos
  • Fitness industry experience (Extra Credit)
  • Luxury or high-end product experience (Extra Credit)
  • Proficiency with Apple Products, Google Suite, and Salesforce a plus (Extra Credit)
  • Supervisory experience is preferred (Extra Credit)