Tonal

Security Engineer

• Own end-to-end IT operations, including device lifecycle, onboarding/offboarding, SaaS administration, identity and access management, help desk, and office infrastructure across all locations.
• Lead the technical controls side of Tonal's HIPAA compliance program, implementing the safeguards required by the HIPAA Security Rule and HITECH Act.
• Own and execute Tonal's security program: penetration testing remediation, security policy, tabletop exercises, vendor security reviews, and incident response.
• Govern Tonal's AI tool ecosystem, including licensing, spend, API key governance, corporate AI policy, and DLP and prompt injection protections.
• Administer Tonal's SaaS portfolio, owning contract renewals, license optimization, and vendor negotiations across critical platforms.
• Drive automation and identity governance maturity, including Okta Identity Governance, expanding SCIM-based provisioning, building & enforcing RBAC frameworks, and driving workflow automation and system integration.
• Lead and grow the IT & Security team, managing engineers and administrators, overseeing the virtual CISO engagement, owning the budget and aligning org structure to Tonal’s needs.
• Own IT documentation and process improvement, maintaining runbooks and closing gaps in onboarding, offboarding, and incident response, and driving overall automation.
• Manage global physical infrastructure — networking, Wi-Fi, AV, and physical access — across a distributed, multi-office footprint.
• Serve as a trusted operator on Tonal's most sensitive matters, from executive access provisioning to security incidents and legal holds.
• Report regularly to senior leadership and the C-suite, translating IT & Security roadmap priorities, progress, technical risk and incident management into clear, actionable narratives.

Director, IT & Security

Producer

• Shoot and produce photo and video content for use across web, retail, organic social, paid media, email, events, and out-of-home
• Work with Brand team to concept and execute original visual stories that bring the Tonal brand to life across formats and audiences
• Get inputs from channel leads and campaign leads to translate briefs into hero and supporting visual assets while ensuring content is optimized for each channel without losing visual integrity
• Be involved in the full production process end-to-end, from pre-production planning and shot lists through capture, editing, and final delivery
• Partner closely with Tonal's studio production team to identify opportunities to capture brand and marketing content alongside existing fitness content shoots — maximizing time on set
• Cultivate meaningful connections and trust with on-camera talent to ensure every capture feels genuine and authentic
• Stay current with visual trends across fitness, wellness, and lifestyle

Brand Content Producer

Operations

• Lead Tonal’s Field Operations & Last Mile Strategy
• Own operational performance across repair, field operations, and last mile (across U.S.)
• Develop and execute scalable strategies to improve delivery quality, service levels, cost efficiency, and member experience
• Build operational frameworks that support growth while maintaining a premium member experience
• Define and own the operational roadmap for field services and last mile
• Manage Service Provider Network Performance
• Lead and develop an internal team responsible for service provider management, compliance, quality assurance, and training
• Oversee a complex multi-site outsourced network of repair and installation partners
• Drive Continuous Improvement & Operational Excellence
• Identify root causes and implement systematic solutions to operational challenges
• Build reporting, operational cadences, and performance management systems that enable proactive decision-making
• Champion the Member Experience
• Ensure field operations deliver a premium, seamless customer experience
• Build a culture centered on accountability, quality, continuous improvement, and responsiveness

Senior Manager, Last Mile & Field Operations

Financial Planning and Analysis

• Serve as a trusted strategic advisor and proxy to the CFO, CEO, and C-suite on financial planning, performance, and strategy.
• Lead investment evaluation and prioritization that supports the VP+ population in making informed decisions on headcount, opex, and growth investments.
• Surface risks and opportunities in cross-functional forums before they become visible in the numbers, fostering data integrity and financial discipline.
• Own the design and delivery of financial narratives for the Board of Directors, executive team, and investor audiences.
• Drive the corporate finance calendar and align the organization on forecast cadence, key assumptions, and financial targets.
• Own the production and executive delivery of monthly, quarterly, and annual financial presentations, including forecast-to-actual variance analysis and forward-looking insight.
• Drive the long-range financial plan, annual operating plan, and interim forecasts, grounded in business drivers and scenario modeling, with the agility to reforecast dynamically.
• Define the company's financial modeling architecture and standards, and stand up driver-based reporting that bridges board summaries and transactional detail.
• Provide strategic counsel on capital allocation and trade-offs across competing priorities that support sustainable growth.
• Oversee corporate accounting, financial reporting, and operational accounting, ensuring compliance with GAAP and applicable regulatory requirements.
• Ensure audit readiness and a strong internal-control environment across revenue recognition, inventory accounting, and reserves, with a clean, accelerated monthly close.
• Build cross-training, documentation, and redundancy on critical processes to eliminate single points of failure and strengthen succession.
• Support the systems updates and upgrades that enable channel expansion into healthcare and B2B, in partnership with Business Technology as the technical lead.
• Drive automation of high-effort manual processes and recurring-entry automation to accelerate the close and reduce operational risk.
• Champion systems and AI fluency across the team, applying AI-assisted commentary, anomaly detection, and opportunity analysis to reporting and analysis.
• Lead, develop, and inspire an established team of functional leaders across FP&A and accounting, fostering a high-performance culture of financial rigor, continuous improvement, and business ownership.
• Define the organizational roadmap (talent, systems, and processes) in line with business growth, attracting and developing top talent and building a pipeline of future finance leaders.

Director, IT & Security

Brand Content Producer

Senior Manager, Last Mile & Field Operations

Head of Finance