Senior Manager, Last Mile & Field Operations

Tonal

Senior Manager overseeing Last Mile & Field Operations at Tonal, focusing on service provider management, operational excellence, and premium member experiences.

Posted 6/18/2026full-timeRemote • California • 🇺🇸 United StatesSenior💰 $150,000 - $160,000 per yearWebsite

About the role

Key responsibilities & impact

Lead Tonal’s Field Operations & Last Mile Strategy
Own operational performance across repair, field operations, and last mile (across U.S.)
Develop and execute scalable strategies to improve delivery quality, service levels, cost efficiency, and member experience
Build operational frameworks that support growth while maintaining a premium member experience
Define and own the operational roadmap for field services and last mile
Manage Service Provider Network Performance
Lead and develop an internal team responsible for service provider management, compliance, quality assurance, and training
Oversee a complex multi-site outsourced network of repair and installation partners
Drive Continuous Improvement & Operational Excellence
Identify root causes and implement systematic solutions to operational challenges
Build reporting, operational cadences, and performance management systems that enable proactive decision-making
Champion the Member Experience
Ensure field operations deliver a premium, seamless customer experience
Build a culture centered on accountability, quality, continuous improvement, and responsiveness

Requirements

What you’ll need

7-10 years of experience in repair/servicing, field operations, last mile logistics or related operational leadership roles
Significant experience managing outsourced service provider networks across multiple sites on a national scale
Deep understanding of complex servicing and last mile operations
Proven success leading field teams, building new operational processes, and driving continuous improvement initiatives
Strong understanding of operational metrics, financial performance, and unit economics
Experience balancing strategic planning with day-to-day operational execution
Demonstrated ability to lead and develop high-performing teams
Expertise in compliance, safety, quality management, training, and field performance management preferred
Experience in consumer electronics, fitness equipment, appliances, medical devices, furniture, or other large-format installation environments is a plus

Benefits

Comp & perks

health insurance
retirement savings benefits
life insurance
disability benefits
flexible paid time off
parental leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

operational performancedelivery qualitycost efficiencyservice provider managementcompliancequality assurancetrainingcontinuous improvementoperational metricsfinancial performance

Soft Skills

leadershipteam developmentaccountabilityresponsivenessstrategic planningproblem-solvingcommunicationdecision-makingcustomer experienceoperational excellence