TomTom

ServiceNow

• Design, develop, configure, and maintain solutions on the ServiceNow platform for Compass.
• Build and enhance capabilities across Employee Center, WSD, HAM, HRSD, ITSM, and SAM.
• Develop workflows, business rules, client scripts, UI components, catalog items, integrations, and custom applications.
• Design and maintain integrations using REST, SOAP, and related web technologies.
• Work with HTTP, AJAX, XML, HTML, CSS, and JavaScript to deliver robust integrations and user experiences.
• Collaborate with product owners, process leads, business stakeholders, and technical teams to translate needs into effective ServiceNow solutions.
• Write efficient, scalable, and maintainable code, while helping reduce technical debt.
• Perform testing, deployment support, troubleshooting, and performance optimization.
• Participate in code reviews and contribute to engineering standards and team knowledge sharing.
• Ensure solutions align with ITIL principles, internal controls, security expectations, and governance standards.

ServiceNow Developer

Full-stack Engineer

• Learn all about map-making from the ground up
• Work with a team of engineers to develop high-quality software
• Participate in all phases of the project lifecycle – gathering requirements, designing solutions, building new interfaces, integration, development, and testing code
• Build scalable, highly available and resilient applications by utilizing optimal cloud technologies and programming languages
• Design technical solutions to solve complex technical problems at scale
• Build iteratively using agile methodologies

Software Engineer I

People Operations

• Define and continuously evolve the strategic direction for the People team
• Own and drive the portfolio of People initiatives and products
• Lead the People team to fall in love with the problem, not the solution
• Partner with senior leadership to embed strategic initiatives across all functions
• Advance data-driven decision-making by sustaining and evolving a robust people analytics infrastructure
• Promote and develop “PowerSkills” within the team
• Leverage technology and automation to scale, personalize, and enhance the impact of People products and services
• Foster a culture of continuous learning and iteration

Manager, People Strategy

Product Manager

• Create a compelling and clear vision, strategy and roadmap for how TomTom maps meaningfully participate in advanced AD systems.
• Seek out and engagement with innovation leaders in the AD system space and craft mutually beneficial technical and commercial partnerships.
• Conduct product discovery, providing insights from business and customer perspectives.
• Work directly with multiple stakeholder teams, translating customer and feature needs into requirements for content, metrics, and processes.
• Support our commercial and customer success teams by engaging directly with strategic customers during all program phases.
• Ensure senior leadership is aligned with product vision, program execution, and customer engagement.
• Consistently and effectively collaborate with engineering teams working on related topics.
• Define clearly researched goals and measurement of success, drawing a clear connection between those metrics and overall product and company strategy.

Product Manager – Autonomous Driving Systems

• Own the product vision and strategy for TomTom's Location Intelligence & Agentic AI business — transforming our world-class spatial data assets into a high-growth, developer-driven platform used far beyond mobility.
• Define and execute a roadmap across Search & Geolocation Services, Self-Service Platform & Portal, Location Analytics, and emerging Agentic AI integrations (MCP, Web SDK, AI agent tooling).
• Expand TomTom's addressable market into verticals such as government, insurance, retail, logistics, and climate — where location intelligence is a core enabler, not an afterthought.
• Own the end-to-end developer and enterprise experience: APIs, SDKs, data products, and the Developer Portal. Your goal is to make TomTom the easiest, most reliable, and most powerful geospatial platform for developers and AI agents to build on.
• Drive product-led growth: improve API adoption, reduce integration friction, expand self-service capabilities, and connect usage directly to ARR.
• Partner closely with the Map & Content Platform (PA1) and Mobility Intelligence (PA2) VPs to leverage shared infrastructure and ensure TomTom's location data is accessible, agent-ready, and competitively positioned.
• Build and lead a world-class product team — setting a high bar for product thinking, customer empathy, and execution velocity.
• Serve as the internal and external voice for this product area: with engineering, commercial, and executive stakeholders, as well as with developers, enterprise customers, and the broader geospatial/AI ecosystem.

VP Product Management

Account Executive

• Sales Strategy Development: Develop and implement a comprehensive sales strategy for the West Coast / Bay Area region that aligns with TomTom’s global objectives, product portfolio and driving revenue growth.
• Market Expansion: Identify and capitalize on new business opportunities, expanding TomTom' footprint within key industry verticals and geographic regions.
• Customer Relationship Management: Cultivate and maintain strong relationships with key customers, partners, and stakeholders, ensuring a deep understanding of customer needs and delivering tailored solutions.
• Collaboration: Work closely with product, marketing, finance, and legal teams to ensure alignment on sales goals, product offerings, pricing strategies, and contract negotiations.
• Revenue and Performance Management: Set ambitious sales targets, monitor performance metrics, and meet or exceeds revenue goals while maintaining profitability.
• Forecasting and Reporting: Provide accurate and timely sales forecasts, reports, and insights to the VP of Sales Mobility Americas, enabling data-driven decision-making.
• Innovation and Best Practices: Stay abreast of industry trends, competitive landscape, and emerging technologies to continually refine sales approaches and maintain a competitive edge

Strategic Account Director

• Develop and enhance frontend components for the map data editing application using JavaScript and modern UI frameworks.
• Translate product requirements and design concepts into functional, user-friendly interfaces.
• Contribute to architectural and design discussions with a focus on frontend scalability and performance.
• Write clean, maintainable, and well-tested code.
• Participate in code reviews, technical discussions, and sprint rituals.
• Support team best practices for frontend development and overall engineering quality.
• Assist in diagnosing and resolving production issues.

Software Engineer II

• Identify, develop and close new GTM partners that support State & Local Agencies.
• Build and maintain account plans for strategic partners and key customers in alignment with the Head of Government Sales, executing on defined success criteria and playbooks.
• Manage existing accounts, identify and pursue new opportunities, and maintain strong relationships with executive‑level and operational decision makers.
• Develop strategic growth plans for key accounts to expand revenue and solution adoption.
• Partner with the Customer Program Management team to support implementations, drive adoption, and ensure upsell and renewal opportunities.
• Maintain accurate CRM updates on deals, opportunities, account activity, and revenue forecasts.
• Manage all internal administrative tasks required to progress opportunities toward closure.

Senior Enterprise Sales Executive – State & Local Government

Customer Success Manager

• Provide End to End technical support for all inquiries via the TomTom Help Center (including bugs, feature requests, support questions, and product inquiries).
• Ensure effective communication and timely problem resolution in line with Service Level Agreements (SLAs) and Service Level Objectives (SLOs).
• Accurately triage and categorize customer issues, escalating to product or engineering teams as needed.
• Maintain up-to-date and synchronized ticket information across customer and internal systems (e.g., ServiceNow, Jira).
• Contribute to the development and maintenance of a comprehensive knowledge base, including FAQs, troubleshooting guides, and best practices.
• Promote and support customer self-service through TomTom’s online portals and dashboards.
• Train and share knowledge with fellow team members and across other TomTom teams.
• Effectively conducts thorough onboarding sessions for new hires and ongoing knowledge sharing and training for fellow team members and cross functionally where required.
• Act as a key stakeholder in defect and change management processes, coordinating with delivery management, product teams, and pre-sales teams.
• Support the onboarding and provisioning of new and existing contracted customers.
• Work closely with Customer Program Managers (CPMs), Account Managers, and Product Units to ensure seamless customer handoffs and issue resolution.
• Participate in postmortems and generate actionable insights from customer feedback to drive continuous product improvement.
• Demonstrates strong communication skills to coordinate with teams and ensure alignment around new products, software releases, and bug fixes.
• Partners with Product Managers and Sales to exchange feedback on processes, customer needs, and product performance.
• Works closely with team managers to identify and address training needs.
• Track and report on key support metrics, including ticket turnaround time, customer satisfaction (CSAT), and self-service utilization rates.
• Actively contribute to operational excellence initiatives including automation and process improvements.
• Identify innovative, out-of-the-box or customer-built (AI) methods for solving complex Tech Support challenges.
• Lead implementation of new solutions to enhance the learning and support experience.

Technical Success Manager II

Program Manager

• Manage post-sales activities and delivery of customer programs for Automotive and Enterprise clients in China.
• Collaborate with internal teams to ensure product delivery meets and exceeds customer expectations.
• Accountable for program delivery within budget while addressing complex customer needs and requirements.
• Establish and nurture strong relationships with customers, working closely with account managers to address escalations.
• Develop and implement comprehensive project plans, ensuring compliance with budget and quality standards.
• Facilitate cross-functional meetings, documenting critical communications and engaging with engineering and product units.
• Champion best practices in risk mitigation, stakeholder alignment, and successful program delivery.
• Act as a spokesperson for senior stakeholders, promoting a culture of collaboration and customer obsession.
• Representing the customer in the TomTom product units, such that the customer’s requirements and needs are getting addressed; following up on projects, operational activities and delivery schedules that are critical to the customer .

Customer Program Manager

• Provide End to End technical support for all inquiries via the TomTom Help Center
• Ensure effective communication and timely problem resolution in line with SLAs and SLOs
• Accurately triage and categorize customer issues, escalating them as needed
• Maintain up-to-date and synchronized ticket information across customer and internal systems
• Contribute to the development and maintenance of a comprehensive knowledge base
• Promote and support customer self-service through online portals
• Act as a key stakeholder in defect and change management processes
• Work closely with Customer Program Managers, Account Managers, and Product Units
• Track and report on key support metrics
• Actively contribute to operational excellence initiatives

Technical Success Manager I

Machine Learning Engineer

• Contribute to the design, development, and maintenance of end‑to‑end ML pipelines.
• Work with image data and computer vision models.
• Build, curate, and maintain ground‑truth catalogs and labeling workflows, ensuring high‑quality datasets for training and evaluation.
• Implement model monitoring, validation checks, and drift/anomaly detection to ensure reliability and consistency across environments.
• Monitor ML systems and pipelines, triaging issues, and collaborating with senior engineers and data scientists to identify and resolve root causes.
• Support performance optimization for both training and inference pipelines, including GPU utilization and batch/image processing workloads.
• Participate in managing cloud‑based ML environments (Azure ML, Databricks, or similar platforms), ensuring reproducibility and scalability.
• Use orchestration tools to schedule and maintain recurring ML workflows, such as model retraining, batch inference, or feature refresh processes.
• Assist in building and maintaining metadata tracking, feature stores, and access controls for ML assets.
• Contribute to dashboards and internal tools for data quality, model performance monitoring, and system observability.
• Collaborate to understand requirements and support ML and CV initiatives within the organization.
• Document pipelines, processes, and ML best practices to improve team knowledge sharing and onboarding.

Financial Planning and Analysis

• Complete detailed financial analysis to deliver clear, accurate, and insightful reporting to multiple business and financial stakeholders
• Identify where processes need improvement and automation could be applied
• Bring synergies and knowledge sharing cross the company by working in various Finance teams (e.g., Accounting, Corporate Finance, Business Finance, Procurement, and others)
• Partner with multiple stakeholders from both financial and non-financial backgrounds to support and drive improvement projects
• Grow your career by dedicating part of your time to develop and acquire new skills

Finance Graduate Program

Android Engineer

• Provide end-to-end technical support for Android-related inquiries via the TomTom Help Center, including bug tracking, feature requests, support questions, and product inquiries related to Android applications, SDKs, and libraries.
• Diagnose and resolve issues related to Android performance, compatibility, and functionality, ensuring adherence to Android development standards and best practices.
• Ensure effective communication and timely problem resolution in accordance with Service Level Agreements (SLAs) and Service Level Objectives (SLOs) concerning Android application features and user experiences.
• Accurately triage and categorize customer issues, specifically identifying Android-related defects, such as crashes, ANR (Application Not Responding) issues, and API integration problems, escalating to the Android development or engineering teams as necessary.
• Maintain up-to-date and synchronized ticket information across customer and internal systems (e.g., ServiceNow, Jira), with a focus on Android project tracking and resolution status, including version control and release notes.
• Contribute to the development and maintenance of a comprehensive knowledge base focused on Android, including FAQs, troubleshooting guides for common Android issues, best practices for UI/UX design in Android, and integration guidelines for third-party libraries.
• Promote and support customer self-service through TomTom’s online portals and dashboards, ensuring resources are readily available for Android-related inquiries, including how-to articles on common tasks like app installation, configuration, and troubleshooting.
• Train and share knowledge about Android systems and issues with fellow team members, facilitating cross-functional knowledge transfer on topics such as Android architecture, Jetpack components, and performance optimization techniques.
• Effectively conduct thorough onboarding sessions for new hires focused on Android engineering practices, such as using Android Studio, understanding build processes, and navigating the Android documentation, alongside ongoing knowledge sharing and training for team members, particularly in cross-functional contexts related to Android development.
• Act as a key stakeholder in defect and change management processes, coordinating with delivery management, product teams, and pre-sales teams.
• Support the onboarding and provisioning of new and existing contracted customers.
• Work closely with Customer Program Managers (CPMs), Account Managers, and Product Units to ensure seamless customer handoffs and issue resolution.
• Participate in postmortems and generate actionable insights from customer feedback to drive continuous product improvement.
• Demonstrates strong communication skills to coordinate with teams and ensure alignment around new products, software releases, and bug fixes.
• Partners with Product Managers and Sales to exchange feedback on processes, customer needs, and product performance.
• Works closely with team managers to identify and address training needs.
• Track and report on key support metrics, including ticket turnaround time, customer satisfaction (CSAT), and self-service utilization rates.
• Actively contribute to operational excellence initiatives including automations and process improvements.
• Identify innovative, out-of-the-box or customer built (AI) methods for solving complex Tech Support challenges.
• Lead implementation of new solutions to enhance the learning and support experience.
• Conduct detailed analysis of training needs, market trends, and customer feedback to define training priorities.