TomTom

Full-stack Engineer

• Develop and enhance frontend components for the map data editing application using JavaScript and modern UI frameworks.
• Translate product requirements and design concepts into functional, user-friendly interfaces.
• Contribute to architectural and design discussions with a focus on frontend scalability and performance.
• Write clean, maintainable, and well-tested code.
• Participate in code reviews, technical discussions, and sprint rituals.
• Support team best practices for frontend development and overall engineering quality.
• Assist in diagnosing and resolving production issues.

Software Engineer II

Account Executive

• Identify, develop and close new GTM partners that support State & Local Agencies.
• Build and maintain account plans for strategic partners and key customers in alignment with the Head of Government Sales, executing on defined success criteria and playbooks.
• Manage existing accounts, identify and pursue new opportunities, and maintain strong relationships with executive‑level and operational decision makers.
• Develop strategic growth plans for key accounts to expand revenue and solution adoption.
• Partner with the Customer Program Management team to support implementations, drive adoption, and ensure upsell and renewal opportunities.
• Maintain accurate CRM updates on deals, opportunities, account activity, and revenue forecasts.
• Manage all internal administrative tasks required to progress opportunities toward closure.

Senior Enterprise Sales Executive – State & Local Government

Customer Success Manager

• Provide End to End technical support for all inquiries via the TomTom Help Center (including bugs, feature requests, support questions, and product inquiries).
• Ensure effective communication and timely problem resolution in line with Service Level Agreements (SLAs) and Service Level Objectives (SLOs).
• Accurately triage and categorize customer issues, escalating to product or engineering teams as needed.
• Maintain up-to-date and synchronized ticket information across customer and internal systems (e.g., ServiceNow, Jira).
• Contribute to the development and maintenance of a comprehensive knowledge base, including FAQs, troubleshooting guides, and best practices.
• Promote and support customer self-service through TomTom’s online portals and dashboards.
• Train and share knowledge with fellow team members and across other TomTom teams.
• Effectively conducts thorough onboarding sessions for new hires and ongoing knowledge sharing and training for fellow team members and cross functionally where required.
• Act as a key stakeholder in defect and change management processes, coordinating with delivery management, product teams, and pre-sales teams.
• Support the onboarding and provisioning of new and existing contracted customers.
• Work closely with Customer Program Managers (CPMs), Account Managers, and Product Units to ensure seamless customer handoffs and issue resolution.
• Participate in postmortems and generate actionable insights from customer feedback to drive continuous product improvement.
• Demonstrates strong communication skills to coordinate with teams and ensure alignment around new products, software releases, and bug fixes.
• Partners with Product Managers and Sales to exchange feedback on processes, customer needs, and product performance.
• Works closely with team managers to identify and address training needs.
• Track and report on key support metrics, including ticket turnaround time, customer satisfaction (CSAT), and self-service utilization rates.
• Actively contribute to operational excellence initiatives including automation and process improvements.
• Identify innovative, out-of-the-box or customer-built (AI) methods for solving complex Tech Support challenges.
• Lead implementation of new solutions to enhance the learning and support experience.

Technical Success Manager II

Program Manager

• Manage post-sales activities and delivery of customer programs for Automotive and Enterprise clients in China.
• Collaborate with internal teams to ensure product delivery meets and exceeds customer expectations.
• Accountable for program delivery within budget while addressing complex customer needs and requirements.
• Establish and nurture strong relationships with customers, working closely with account managers to address escalations.
• Develop and implement comprehensive project plans, ensuring compliance with budget and quality standards.
• Facilitate cross-functional meetings, documenting critical communications and engaging with engineering and product units.
• Champion best practices in risk mitigation, stakeholder alignment, and successful program delivery.
• Act as a spokesperson for senior stakeholders, promoting a culture of collaboration and customer obsession.
• Representing the customer in the TomTom product units, such that the customer’s requirements and needs are getting addressed; following up on projects, operational activities and delivery schedules that are critical to the customer .

Customer Program Manager

• Provide End to End technical support for all inquiries via the TomTom Help Center
• Ensure effective communication and timely problem resolution in line with SLAs and SLOs
• Accurately triage and categorize customer issues, escalating them as needed
• Maintain up-to-date and synchronized ticket information across customer and internal systems
• Contribute to the development and maintenance of a comprehensive knowledge base
• Promote and support customer self-service through online portals
• Act as a key stakeholder in defect and change management processes
• Work closely with Customer Program Managers, Account Managers, and Product Units
• Track and report on key support metrics
• Actively contribute to operational excellence initiatives

Technical Success Manager I

Machine Learning Engineer

• Contribute to the design, development, and maintenance of end‑to‑end ML pipelines.
• Work with image data and computer vision models.
• Build, curate, and maintain ground‑truth catalogs and labeling workflows, ensuring high‑quality datasets for training and evaluation.
• Implement model monitoring, validation checks, and drift/anomaly detection to ensure reliability and consistency across environments.
• Monitor ML systems and pipelines, triaging issues, and collaborating with senior engineers and data scientists to identify and resolve root causes.
• Support performance optimization for both training and inference pipelines, including GPU utilization and batch/image processing workloads.
• Participate in managing cloud‑based ML environments (Azure ML, Databricks, or similar platforms), ensuring reproducibility and scalability.
• Use orchestration tools to schedule and maintain recurring ML workflows, such as model retraining, batch inference, or feature refresh processes.
• Assist in building and maintaining metadata tracking, feature stores, and access controls for ML assets.
• Contribute to dashboards and internal tools for data quality, model performance monitoring, and system observability.
• Collaborate to understand requirements and support ML and CV initiatives within the organization.
• Document pipelines, processes, and ML best practices to improve team knowledge sharing and onboarding.

Financial Planning and Analysis

• Complete detailed financial analysis to deliver clear, accurate, and insightful reporting to multiple business and financial stakeholders
• Identify where processes need improvement and automation could be applied
• Bring synergies and knowledge sharing cross the company by working in various Finance teams (e.g., Accounting, Corporate Finance, Business Finance, Procurement, and others)
• Partner with multiple stakeholders from both financial and non-financial backgrounds to support and drive improvement projects
• Grow your career by dedicating part of your time to develop and acquire new skills

Finance Graduate Program

Android Engineer

• Provide end-to-end technical support for Android-related inquiries via the TomTom Help Center, including bug tracking, feature requests, support questions, and product inquiries related to Android applications, SDKs, and libraries.
• Diagnose and resolve issues related to Android performance, compatibility, and functionality, ensuring adherence to Android development standards and best practices.
• Ensure effective communication and timely problem resolution in accordance with Service Level Agreements (SLAs) and Service Level Objectives (SLOs) concerning Android application features and user experiences.
• Accurately triage and categorize customer issues, specifically identifying Android-related defects, such as crashes, ANR (Application Not Responding) issues, and API integration problems, escalating to the Android development or engineering teams as necessary.
• Maintain up-to-date and synchronized ticket information across customer and internal systems (e.g., ServiceNow, Jira), with a focus on Android project tracking and resolution status, including version control and release notes.
• Contribute to the development and maintenance of a comprehensive knowledge base focused on Android, including FAQs, troubleshooting guides for common Android issues, best practices for UI/UX design in Android, and integration guidelines for third-party libraries.
• Promote and support customer self-service through TomTom’s online portals and dashboards, ensuring resources are readily available for Android-related inquiries, including how-to articles on common tasks like app installation, configuration, and troubleshooting.
• Train and share knowledge about Android systems and issues with fellow team members, facilitating cross-functional knowledge transfer on topics such as Android architecture, Jetpack components, and performance optimization techniques.
• Effectively conduct thorough onboarding sessions for new hires focused on Android engineering practices, such as using Android Studio, understanding build processes, and navigating the Android documentation, alongside ongoing knowledge sharing and training for team members, particularly in cross-functional contexts related to Android development.
• Act as a key stakeholder in defect and change management processes, coordinating with delivery management, product teams, and pre-sales teams.
• Support the onboarding and provisioning of new and existing contracted customers.
• Work closely with Customer Program Managers (CPMs), Account Managers, and Product Units to ensure seamless customer handoffs and issue resolution.
• Participate in postmortems and generate actionable insights from customer feedback to drive continuous product improvement.
• Demonstrates strong communication skills to coordinate with teams and ensure alignment around new products, software releases, and bug fixes.
• Partners with Product Managers and Sales to exchange feedback on processes, customer needs, and product performance.
• Works closely with team managers to identify and address training needs.
• Track and report on key support metrics, including ticket turnaround time, customer satisfaction (CSAT), and self-service utilization rates.
• Actively contribute to operational excellence initiatives including automations and process improvements.
• Identify innovative, out-of-the-box or customer built (AI) methods for solving complex Tech Support challenges.
• Lead implementation of new solutions to enhance the learning and support experience.
• Conduct detailed analysis of training needs, market trends, and customer feedback to define training priorities.

Technical Success Specialist, Android Development, Support

Support Engineer

• Provide first-class support to end users and retailers for TomTom products and applications through chat and email channels.
• Troubleshoot and resolve a wide range of technical, functional, and usage-related issues in a timely and professional manner.
• Offer accurate and professional purchase advice tailored to the individual needs of each customer.
• Deliver personalized, customer-focused interactions that reflect a strong commitment to service quality.
• Ensure consistently high levels of customer satisfaction while adhering to service standards and processes.

Technical Support Professional

Engineer

• Work on individual work packages under the guidance and support of more senior team members.
• Continuously develop your skills by taking on tasks slightly outside your comfort zone as part of your growth journey.
• Deliver individual work packages and small product improvements with increasing independence.
• Apply your “I-shaped” expertise with a strong focus on one core software engineering area (e.g., data engineering, server-side development, native applications, or web development).
• Take responsibility for the quality and accuracy of your work, especially code quality and meeting functional requirements, while receiving support from more experienced engineers when needed.

Software Engineer I

Human Resources

• Support the HR team across the employee lifecycle, including onboarding, employee changes, offboarding, and key HR processes.
• Use HR systems to process transactions, maintain accurate employee data, and follow company policies.
• Handle routine employee HR queries, escalating complex issues when needed.
• Learn TomTom’s HR policies, processes, and systems, and contribute ideas to improve operations.
• Assist with HR projects, policy rollouts, reports, and initiatives that enhance the employee experience.
• Collaborate with HR colleagues across locations and support knowledge sharing within the team.

HR Operations Intern, MBA Pursuing

Events

• Support end-to-end event planning for global trade shows, conferences, internal kickoffs, customer events, and virtual experiences: from initial concept through to execution and evaluation.
• Assist Event Managers with project coordination, including timelines, stakeholder updates, travel planning, supplier follow-up, and post-event reporting.
• Own administrative and creative tasks like venue research, slide creation, swag management, and attendee communication.
• Be a key player in day-to-day event team operations, while also collaborating with our broader Marketing organization (e.g., PR, brand, creative, digital).
• Gain confidence representing the team with external vendors and partners, managing communications via email, video calls, and digital platforms/tools.
• Take the lead on at least one event or activation project, with guidance and mentorship from your team.
• Learn the ropes of the corporate event industry: from budgeting and branding to audience engagement and sustainability practices.
• Have the chance to organize your very own TomTom activity or event!

Global Events Intern

Product Manager

• Lead internal and external research to define problem statements and ensure we build effective, people-centric products.
• Tackle real-time People challenges, managing product development lifecycles while applying project management skills.
• Design and build impactful People products using proven product management frameworks and methodologies that our customers love and make sense for TomTom.
• Experiment with innovative solutions, leveraging new technologies (AI) to enhance the employee experience and drive efficiency.
• Deliver and launch global solutions across multiple HR domains to all TomTom’ers.
• Engage with internal customers for real-time feedback, working closely with People Business Partners, management teams, and global TomTom’ers.
• Collaborate with teams across the People team, Communications, IT, Marketing, and more.
• Work with your team following Scrum methodology.

People Product Manager

• Define success factors and intermediate milestones for initiatives
• Build a coherent product narrative that ties together all of the strands of a product
• Consistently guide product teams in product discovery with clear insights on risks associated with viability, usability, value, and feasibility
• Define a compelling vision and steer the product team to deliver toward it for their defined features/product
• Define clearly researched goals and measurement of success, drawing a clear connection between those metrics and overall company strategy
• Build credibility not just as executing on the plan but as a partner to the business in developing the plan or strategy
• Drive decisions to resolution and, where appropriate, including the decision to cancel or pivot the entire product

Product Manager – Search Experience

Developer Relations

• Improve the AI-assisted developer experience for the TomTom Maps SDK for JavaScript, with a focus on key application use cases.
• Review, refine, and enhance SDK documentation content and structure to ensure developers can easily achieve their goals.
• Identify gaps and opportunities in documentation when used in combination with AI coding assistants (prompt-based development).
• Help define and document the relationship between documentation and AI prompting, enabling better results when developers rely on AI tools.
• Collaborate closely with engineers and product managers to continuously improve the SDK and developer journey.