Incident Analyst – NOC

TomTom

Incident Analyst responsible for monitoring and troubleshooting system performance. Engage in continuous improvement projects at NOC within a hybrid work setting.

Posted 6/19/2026full-timePune • 🇮🇳 IndiaJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

GrafanaServiceNow

About the role

Key responsibilities & impact

Monitor Systems: Monitor the performance and capacity of systems using a variety of tools. We look for hardware, software, and infrastructure alerts or malfunctions. When an issue is identified, Engineers do a basic investigation and involve relevant support for the fix.
Troubleshoot Problems: We generally have standard operating procedures that engineers will closely follow. This may include coordinating with Internal Technical Team, third-party vendors, customers, or other IT teams.
Track all Issues: While working on incidents, the Engineer must carefully track and document all issues and resolutions in detail. This increases the knowledge base of the Team and is a record of the health of the system.
Report Incidents: Engineers must escalate the issue to management, Technical Teams, IT resources, or 3rd party vendors for assistance in reaching a resolution. Engineers also maintain ongoing communication within the team and externally, to keep all stakeholders aware of relevant, known issues and the steps being taken
Participate in Continuous Improvement Projects: Engage in projects aimed at enhancing NOC operations, including process optimization, tool evaluation, and implementation of best practices to improve incident response and overall service delivery.

Requirements

What you’ll need

2-4 years experience in managing Incidents, Alerts, Team Mailbox, Monitoring Dashboards.
Understanding of Applications, Systems & monitoring Tools like PagerDuty, Alertsite and Grafana
Hands on experience on Ticket tool ServiceNow and Jira.
Excellent time management and organizational skills, and ability to handle multiple concurrent tasks with minimal supervision
Basic knowledge of Incident Management.
Excellent oral and written communication skills, and ability to address conflict with others constructively
Hands-on experience for End to end communications for Initial, Update & Resolved business notifications to stakeholders.
Modifying/Updating KB articles.
Ability to work in flexible schedule 24*7.
Previous customer service or helpdesk experience.
Highly Motivated individual.
Self-starter and a quick learner.
Effective and efficient way of managing incidents.
Automation within the incident and service request management.
Automation of reporting / using tools.
Demanding for high availability of service and quality of support service to the customer. Good communication skills and works well with a team (both onshore and offshore)
Basic awareness of AI tools and automation to enhance event, incident, and knowledge management, improve reporting, streamline ServiceNow processes, tooling etc.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account TomTom Website LinkedIn All Job Openings 1001 - 5000 employees Founded 1991 🔌 API 🚗 Transport 💰 Post-IPO Equity on 2009-06 API
Automotive
Transport TomTom is a technology company specializing in GPS navigation and mapping solutions. They provide products such as sat navs, live traffic updates, and routing solutions tailored for businesses, developers, and drivers. TomTom also offers APIs and SDKs to support automotive, fleet management, public sector initiatives, and solutions for autonomous driving, making navigation smarter and more efficient for all users. Incident Analyst – NOC 🔥 44 minutes ago 🏢🏡 Pune – Hybrid ⏰ Full Time 🟢 Junior 🟡 Mid-level 🧐 Analyst 🚫👨‍🎓 No degree required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Monitor Systems: Monitor the performance and capacity of systems using a variety of tools. We look for hardware, software, and infrastructure alerts or malfunctions. When an issue is identified, Engineers do a basic investigation and involve relevant support for the fix.
Troubleshoot Problems: We generally have standard operating procedures that engineers will closely follow. This may include coordinating with Internal Technical Team, third-party vendors, customers, or other IT teams.
Track all Issues: While working on incidents, the Engineer must carefully track and document all issues and resolutions in detail. This increases the knowledge base of the Team and is a record of the health of the system.
Report Incidents: Engineers must escalate the issue to management, Technical Teams, IT resources, or 3rd party vendors for assistance in reaching a resolution. Engineers also maintain ongoing communication within the team and externally, to keep all stakeholders aware of relevant, known issues and the steps being taken
Participate in Continuous Improvement Projects: Engage in projects aimed at enhancing NOC operations, including process optimization, tool evaluation, and implementation of best practices to improve incident response and overall service delivery. 🎯 Requirements
2-4 years experience in managing Incidents, Alerts, Team Mailbox, Monitoring Dashboards.
Understanding of Applications, Systems & monitoring Tools like PagerDuty, Alertsite and Grafana
Hands on experience on Ticket tool ServiceNow and Jira.
Excellent time management and organizational skills, and ability to handle multiple concurrent tasks with minimal supervision
Basic knowledge of Incident Management.
Excellent oral and written communication skills, and ability to address conflict with others constructively
Hands-on experience for End to end communications for Initial, Update & Resolved business notifications to stakeholders.
Modifying/Updating KB articles.
Ability to work in flexible schedule 24*7.
Previous customer service or helpdesk experience.
Highly Motivated individual.
Self-starter and a quick learner.
Effective and efficient way of managing incidents.
Automation within the incident and service request management.
Automation of reporting / using tools.
Demanding for high availability of service and quality of support service to the customer. Good communication skills and works well with a team (both onshore and offshore)
Basic awareness of AI tools and automation to enhance event, incident, and knowledge management, improve reporting, streamline ServiceNow processes, tooling etc. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs IT Cyber Defense Analyst 🕒 Yesterday Veradigm® 1001 - 5000 ☁️ SaaS 🤝 B2B ⚕️ Healthcare Insurance Website LinkedIn All Job Openings SOC Analyst responsible for security monitoring and incident investigation for Veradigm's IT environment. Collaborating with Incident Response team to mitigate potential threats effectively. 🏢🏡 Pune – Hybrid 💰 $75M Post-IPO Debt - Veradigm on 2025-06 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🧐 Analyst Analyst – Omni Development 🕒 6 days ago TIAA 10,000+ employees 💸 Finance Website LinkedIn All Job Openings Associate – Application Development Generalist in Omni Development at TIAA, focusing on software development and stability of mainframe systems. 🏢🏡 Pune – Hybrid ⏰ Full Time 🟢 Junior 🟡 Mid-level 🧐 Analyst Oracle Fusion HCM Functional Analyst 🕒 June 9 CITCON 51 - 200 💳 Fintech 🛍️ eCommerce 🤝 B2B Website LinkedIn All Job Openings Analyst HCM Functional Role supporting Oracle Fusion Cloud HCM modules at Citco. Involved in enhancements and management of internal HCM and Financial applications. 🏢🏡 Pune – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 🧐 Analyst Applications Support, Intermediate Analyst 🕒 June 9 Citi 10,000+ employees 🏦 Banking 💸 Finance 💳 Fintech Website LinkedIn All Job Openings Applications Support Analyst providing technical and business support for users of Citi Applications. Collaboratively interfacing with internal technology groups and vendors to resolve queries and issues. 🏢🏡 Pune – Hybrid 💰 Post-IPO Equity on 2018-05 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🧐 Analyst Apps Support Intermediate Analyst 🕒 June 3 Citi 10,000+ employees 🏦 Banking 💸 Finance 💳 Fintech Website LinkedIn All Job Openings Apps Support Analyst providing technical and business support for users of Citi Applications. Collaborating on application releases and ensuring quality in tech operations with minimal supervision. 🏢🏡 Pune – Hybrid 💰 Post-IPO Equity on 2018-05 ⏰ Full Time 🟢 Junior 🟡 Mid-level 🧐 Analyst View More Analyst Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

Incident ManagementMonitoringAutomationReportingTroubleshootingProcess OptimizationDocumentationCapacity ManagementAlert ManagementService Delivery

Soft Skills

Time ManagementOrganizational SkillsCommunication SkillsConflict ResolutionTeam CollaborationSelf-motivationQuick LearningFlexibilityCustomer ServiceProblem Solving