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TomTom

Customer Solution Manager

TomTom

Customer Solution Manager in the automotive sector, collaborating with sales teams at TomTom. Engaging with clients and developing tailored mapping and navigation solutions to enhance driving experiences.

Posted 7/20/2026full-timeShanghai • 🇨🇳 ChinaSeniorLeadWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive expertise in B2B functions within the automotive industry, particularly in sales engineering and product management, while effectively engaging with senior stakeholders and driving customer satisfaction through tailored solutions and strategic advisory.

Highest-signal resume keywords
10+ Years Automotive Industry ExperienceDeep Expertise in Mapping and Navigation TechnologyFluent in English and Local Native LanguageOutstanding Presentation and Demonstration SkillsProven Track Record in Influencing Senior Decision-Makers

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Sales EngineeringProduct ManagementProgram ManagementSolution Proposal DevelopmentCustomer Feedback AnalysisNegotiation SkillsConsultative PersuasionCross-Party Meeting Facilitation
Soft Skills
Strategic AdvisoryCross-Layer CommunicationCustomer Satisfaction Advocacy
Industry Keywords
Automotive IndustryB2B FunctionsSales Pipeline ExpansionProduct EvangelismGo-To-Market Frameworks

About the role

Key responsibilities & impact
  • Collaborate closely with sales teams to articulate differentiated product value propositions
  • Expand sales pipeline volume and drive incremental bookings & repeat customer orders
  • Serve as a trusted strategic advisor for clients
  • Design and tailor targeted end-to-end solutions aligning with clients’ objectives
  • Own end-to-end development of formal solution proposals
  • Continuously research and analyze emerging automotive industry trends
  • Collect and synthesize automotive customer feedback to shape internal product roadmaps
  • Localize global go-to-market frameworks for regional markets
  • Act as a core product evangelist for sales and marketing events
  • Champion end-to-end customer satisfaction

Requirements

What you’ll need
  • Minimum 10 years of professional experience in automotive industry B2B functions including sales engineering, product management or program management
  • Deep expertise in mapping, navigation or automotive location technology businesses
  • Fluent verbal and written proficiency in English plus the local native language of target customer markets
  • Capable of independently engaging, presenting and communicating with senior-tier internal leaders, key customer executives and partner stakeholders
  • Outstanding presentation and live product demonstration capabilities for both internal reviews and formal client executive meetings
  • Equipped with cross-layer communication competence
  • Proven track record of influencing senior decision-makers to drive commercial outcomes
  • Hands-on negotiation experience with customers, vendors and external partners
  • Strong consultative persuasion skills
  • Experienced in leading and facilitating cross-party meetings with clear focus on reaching predefined business outcomes

Benefits

Comp & perks
  • A competitive compensation package
  • Time and resources to grow and develop, including a personal development budget and paid leave for learning days
  • Paid access to e-learning resources such as O’Reilly and LinkedIn Learning
  • Enhanced parental leave
  • Paid leave to care for loved ones
  • Paid leave to volunteer in local communities
  • Work flexibility with office and home options
  • Setup budget for home office
  • Monthly allowance for extra support
  • Options to work from home country and abroad for a set number of days each year
  • Competitive holiday plan plus an extra day off for birthday
  • Participation in annual events like Hackathon and DevDays
  • Inclusive global culture with over 80 nationalities