Customer Success Manager, Strategic
AcuityMD
SQL
Customer Success Manager – AI SaaS
Toma
full-time
Posted on:
Location Type: Remote
Location: Remote • California, New York • 🇺🇸 United States
Visit company websiteSalary
💰 $100,000 - $120,000 per year
Job Level
JuniorMid-Level
About the role
- Own the post-onboarding success of a portfolio of dealerships
- Build deep relationships with champions and decision-makers
- Drive usage, renewals, and expansion (measured by active rooftops)
- Conduct regular check-ins and business reviews to align on goals
- Ensure dealers realize time-to-value quickly
- Identify product gaps, blockers, or training needs and work cross-functionally to solve them
- Track adoption and health signals; proactively intervene to prevent churn
- Standardize and scale success motions across your pod
- Partner with Onboarding Specialists to smoothly transition accounts post-activation
- Work with Support Specialists to resolve dealer issues quickly and completely
- Escalate product bugs or workflow gaps with context and clarity to Product & Engineering
- Contribute to internal playbooks for renewals, QBRs, and health management
- Help define what great CS looks like in an AI-native environment
- Bring new ideas for scaling the CS function without sacrificing quality
Requirements
- 2–5 years in a Customer Success, Account Management, or similar post-sales role at a SaaS company
- Experience managing a portfolio of B2B customers with a focus on retention and growth
- Experience working with AI/LLM products, voice platforms, or agentic systems
- Ability to thrive in ambiguity and roll up your sleeves to get things done — even if it’s not “your job”
- Comfort with technical products, workflows, and tools (APIs, CRMs, voice systems, etc.)
- Strong communication skills — both with customers and internal teams
- Hunger to be part of something early, fast-moving, and meaningful.
Benefits
- Health, dental, and vision
- Educational stipends
- Wellness stipends
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer successaccount managementportfolio managementretentiongrowthAI productsLLM productsvoice platformsagentic systemstechnical workflows
Soft skills
relationship buildingcommunicationproblem-solvingadaptabilityproactivitycollaborationorganizational skillscustomer advocacycritical thinkingcreativity
