Principal – Executive Customer Engagement
Alteryx
Customer Success Manager, Strategic
AcuityMD
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $180,000 - $210,000 per year
Job Level
Mid-LevelSenior
Tech Stack
SQL
About the role
- Ensure high user-adoption through effective executive sponsorship, change management, and white-glove trainings.
- Lead Executive Business Reviews with client executives to communicate value provided by AcuityMD.
- Generate contract renewals by ensuring client executives and users are seeing value with AcuityMD.
- Identify and illuminate customer success stories and examples of AcuityMD ROI.
- Partner with Strategic Program Manager and Account Executives to build growth strategies for your book of business and work with them to secure successful renewals and expansions.
- Regularly monitor account health and adoption to find opportunities to help customers acquire maximum value from AcuityMD.
Requirements
- 5-7+ years of experience with deep experience in Customer Success for Enterprise SaaS or in the Medical Technology industry.
- You’re able to develop close personal relationships with customers and colleagues through empathy.
- You are a patient and active listener.
- You’re proactive and self-driven, and bring infectious energy and resiliency.
- You are an excellent verbal and written communicator (email & PPT).
- You’re highly organized with ability to multi-task and prioritize different assignments.
- Analytical background with experience with SQL or other query-based language (Nice to Have).
Benefits
- Remote work: AcuityMD is committed to supporting full-remote flexibility for employees in the US. We provide a work-from-home stipend for all employees.
- Flexible PTO: Generous time off and flexible hours give you the freedom to do your best work.
- Paid Health, Dental, and Vision Plans: We offer 100% paid health, dental, and vision plans for all employees and 75% paid for our employees' dependents.
- Home Office Stipend: $1,000 to invest in remote office equipment and WiFi reimbursement.
- Learning Budget: Reimbursements for relevant learning and up-skilling opportunities.
- Optional Team Retreats: We meet in-person multiple times per year for co-working and social gatherings.
- Parental Leave: 6-12 weeks of fully-paid, flexible parental leave.
- Ground floor opportunity: Join a high-growth startup, backed by world-class investors across Enterprise SaaS and Medical Devices (Benchmark, Redpoint Ventures, and Ajax Health).
- Competitive compensation with equity upside.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SQLquery-based language
Soft skills
empathyactive listeningproactiveself-drivencommunicationorganizational skillsmulti-taskingprioritization
