AcuityMD

Sales

• Achieve near and mid-term customer acquisition and revenue objectives.
• Deeply understand the needs of our customers to create the right playbook, provide leadership to refine the strategic sales approach, and build on the sales process to replicate successes.
• Engage directly with targeted prospects to identify opportunities, participate in all major sales, and close deals for the Strategic Sales Team.
• Build out a world-class sales team by attracting and retaining the best of the best diverse talent.
• Provide driving leadership:
• Lead the creation and evolution of strategies to penetrate the target market and expand the business.
• Develop and present the vision for success to our customers
• Define and reinforce the operating culture through leadership by example.
• Learn and improve the sales infrastructure and motion:
• Be a sales process expert to help refine/implement operational processes and discipline to create a strong sales pipeline/backlog profile.
• Prepare necessary sales execution plans including revenue forecasts, personnel, capital expenditures, and operating costs.
• Be accountable for results:
• Take responsibility for meeting/exceeding agreed-upon sales targets.
• Be present to help close important deals. Structure and negotiate deal terms.
• Establish tangible goals and priorities. Create the focal points for measuring performance.
• Provide sales training and actively mentor the team.
• Contribute to company management:
• Communicate market feedback and product needs to the rest of the organization.
• Sales are part of the fabric of the company. Develop and cultivate essential working relationships between sales, marketing, and engineering.
• Ensure that AcuityMD is consistently delivering to customer needs and expectations.

VP of Sales, Strategic Accounts

Communications

• Own AcuityMD’s corporate narrative, positioning, and point of view in the market
• Define and enforce brand voice, tone, and messaging across all external touchpoints
• Set creative direction and lead design and brand partners with a clear vision
• Lead the narrative and content strategy for Flywheel, overseeing thought leadership and customer stories to ensure a cohesive, high impact conference experience
• Build and run the editorial strategy, including bylined articles and executive ghostwriting
• Define brand and comms metrics and use performance data to tie work to pipeline and revenue
• Partner with PR to sharpen storylines, improve placement quality, and drive pull through
• Set direction for social presence and content distribution across channels
• Align messaging and timing with Product Marketing,, Demand, Sales, and the exec team

Director – Branding and Communications

Consultant

• Lead the delivery of high-value integration services, providing expert guidance and support to customers, ensuring seamless data flow and compatibility.
• Ensure integration solutions meet functional and technical requirements.
• Maintain and troubleshoot integrations between our Customers’ systems and our platform.
• Serve as the technical expert on CRM and ERP systems, understanding how they are structured, used, and leveraged by our Customers.
• Work with relational databases, using SQL to manage, manipulate, and extract relevant data for integrations.
• Maintain a strong understanding of transaction-level sales data and its role in business operations.
• Provide support to both internal teams and customers during integration projects.
• Partner with product and engineering to support the development of integration services tailored to our Customers’ needs.
• Identify opportunities to upsell consulting services and additional data solutions.

Data and Integrations Consultant

Customer Success Manager

• Effectively manage a large book of business across many different account specialties and unique product configurations/use-cases.
• Ensure high user-adoption through effective executive sponsorship, change management, and best practice guidance.
• Lead Executive Business Reviews with client executives to communicate value provided by AcuityMD and to provide strategic suggestions on how to achieve their goals.
• Generate contract renewals by ensuring customers view AcuityMD as critical to their sales process long-term.
• Identify and illuminate customer success stories and examples of AcuityMD ROI.
• Partner with Account Executives to build growth strategies for your book of business and work with them to secure successful renewals and expansions.
• Regularly monitor account health and adoption to find new opportunities to help customers acquire maximum value from AcuityMD.
• Develop strategies to quickly mitigate account risk and ensure customers remain committed to AcuityMD.

Customer Success Manager, Growth

Full-stack Engineer

• Lead the design and implementation of rich, user-facing interactions that blend traditional data-heavy workflow software interfaces with agentic experiences, including chat-, notification, and voice-driven interactions.
• Partner closely with product managers and designers to shape end-to-end user journeys, from early concepts and prototypes through production-ready experiences.
• Help us get to the point: translate complex, data-heavy workflows into intuitive interfaces across our web and mobile apps that bring users the precise information and capabilities they need at the time they need them.
• Build and iterate on UI and underlying software architectures that support dynamic, stateful interactions with AI-powered systems, while remaining robust, debuggable, and maintainable.
• Build across the stack, and collaborate with other engineers to integrate agentic capabilities into real product surfaces, ensuring tight feedback loops between user intent, system behavior, and UI.
• Up-level the organization’s ability to quickly experiment and bring high-impact interactions to users: help designers lean more into building, and engineers lean more into designing. Help design and build a system that gives everyone at AcuityMD the ability to improve our AI products.
• Own the lifecycle of user-facing features—from prototyping and usability testing through launch, monitoring, and iteration—always grounded in real user needs.
• Stay current on emerging patterns in human–computer interaction, AI-driven UX, and modern front-end development, and bring those ideas thoughtfully into production.

Software Engineer, AI Products

• Steward core platform services: Implement container orchestration, service mesh, ingress, and secrets management at scale.
• Cross-functional partnership: Collaborate with Product, Engineering, Data, and Security to deliver external and internal value.
• Harden reliability: Improve observability (logging, metrics, tracing), and automated remediation to increase availability and latency.
• Automate everything: Use infrastructure-as-code and configuration management to make systems and processes repeatable, auditable, and secure.
• Scale cost-effectively: Optimize cluster utilization, autoscaling, and storage/networking to balance performance, reliability, and spend.
• Level-up developer experience: Build internal tooling, templates, and golden paths that reduce cognitive load and time-to-first-deploy for product teams.
• On-call & incident response: Participate in a sustainable on-call rotation, drive post-mortems, eliminate toil, and reduce MTTR via automation.
• Enable fast, safe delivery: Evolve CI/CD pipelines (build/test/release), and environment strategies (dev/stage/prod).

Software Engineer, Infrastructure

Data Engineer

• Set and own the technical and organizational north star for data engineering at AcuityMD—defining how we build the world’s most accurate and actionable model of healthcare reality.
• Lead the design, implementation, and evolution of our core data platform, powering every aspect of our product and agentic experiences—from analytics and workflows to AI-driven insights.
• Translate company and product strategy into clear data investments, and clearly articulate the customer value of those investments to engineering, product, and leadership partners.
• Go deep when it matters: drive architectural decisions, review critical designs, debug hard problems, and coach the team through complex technical tradeoffs.
• Build data systems that are constantly improving, reliable, and trusted—supporting massive scale, complex healthcare data, and customer-facing use cases where correctness truly matters.
• Partner closely with product, data science, and engineering leaders to ensure tight feedback loops between data generation, modeling, and real-world customer outcomes.
• Lead, mentor, and grow a high-impact team of data engineers, data scientists, and domain experts, setting a high bar for methodological and technical rigor, ownership, and velocity.
• Establish strong—but pragmatic—standards for data quality, testing, observability, lineage, and governance, without slowing the team down.
• Shape the culture of the data organization: how we plan, how we ship, how we review work, and how we learn from mistakes.
• Stay close to the evolving state of modern data engineering and analytics engineering, bringing in new ideas when they meaningfully raise our ceiling.

Director of Data Engineering

• Design resilient and well-modeled data layers with clear interfaces and versioning
• Improve data quality at scale, build modular and reusable packages and instrument pipelines for rich telemetry
• Identify scalability problems and constraints in our products, and proactively work to improve them
• Drive and introduce initiatives across our data team to improve developer experience and develop new data capabilities
• Create and maintain the most reliable, secure, performant and high throughput service for our customers by using cutting-edge cloud technology