Program Manager

AcuityMD

Program Manager responsible for overseeing strategic customer implementation journeys for AcuityMD platform. Collaborating with sales, engineering, and customer success teams to support complex organizations.

Posted 6/10/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesSeniorLead💰 $190,000 - $220,000 per yearWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Oversee Strategic customers throughout their implementation journeys
Partner with account executives and solution engineering to scope, price, and successfully position/sell services for implementation, integration, and ongoing premium success
Project manage the implementation programs for our largest customers
Lead the setup, configuration, and testing of the AcuityMD platform for new clients to ensure proper functionality
Coordinate internal and external resources to manage changes to the project scope and schedule for the flawless execution of projects
Provide client support until the implementation has been completed and the customer is transitioned to the Customer Success Team
Be a strategic partner to the Account Executive team and Customer Success team removing technical blockers with urgency and jumping into customer conversations when needed
Partner with the engineering team to efficiently and effectively activate standard and custom integrations with customer CRM, ERP, and data lake.
Partner with AEs and CSMs to ensure our customers’ long-term success
Ensure the effective integration of key data between the AcuityMD platform and key customer systems
Serve as an escalation point for customer issues and feedback, helping to coordinate resources as needed to drive timely resolution and response
Be a key player in establishing the Professional Services business as a revenue generator with a clear path to positive margin
Be a Builder - develop, refine, and continuously improve our enterprise and strategic playbooks and collateral for implementations
Be a Bar Raiser - set a new standard for what great looks like and help others achieve it; level-up the healthcare, medical billing, and medtech industry knowledge of the team
Be a Curious Learner - show genuine interest in learning about our customers’ science, technology, and business imperatives; engage empathetically with internal colleagues to develop and improve processes, culture, and relationships

Requirements

What you’ll need

Bachelor’s Degree required
10+ years customer-facing experience
5+ years leading large scale customer implementation programs in highly complex and technical environments
Startup experience preferred
Strong leadership skills, with a documented record of leading high performing project teams
A documented history of building strategic relationships with customer stakeholders at all levels
Exceptional project management and organizational abilities
You are fluent in technical concepts and have experience working closely with product management, engineering, and technical integration teams; you have an aptitude for explaining technical concepts to both technical and non-technical stakeholders.
You are an excellent relationship-builder who builds credibility with team members at all levels, including executives.
Excellent communication skills, capable of influencing at all organizational levels.
Previous experience
Experience in healthcare and enterprise SaaS are must-haves
Experience in medtech or biotech are nice to have.

Benefits

Comp & perks

Ground floor opportunity: Join a high-growth startup, backed by world-class investors across Enterprise SaaS and Medical Devices (Benchmark, Redpoint Ventures, and Ajax Health).
Learning Budget: Reimbursements for relevant learning and up-skilling opportunities.
Remote work: AcuityMD is committed to supporting full-remote flexibility for employees in the US. We provide a work-from-home stipend for all employees.
Flexible PTO: Generous time off and flexible hours give you the freedom to do your best work.
Paid Health, Dental, and Vision Plans: We offer 100% paid health, dental, and vision plans for all employees and 75% paid for our employees' dependents.
Home Office Stipend: $1,000 to invest in remote office equipment and WiFi reimbursement.
Optional Team Retreats: We meet in-person multiple times per year for co-working and social gatherings.
Parental Leave: 8-16 weeks of fully-paid, flexible parental leave.

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Hard Skills & Tools

project managementcustomer implementationtechnical integrationdata integrationCRMERPAcuityMD platformenterprise SaaSmedtechbiotech

Soft Skills

leadershiprelationship-buildingcommunicationorganizational abilitiesinfluencingcuriosityempathystrategic thinkingproblem-solvingteam collaboration

Certifications

Bachelor’s Degree