Principal – Executive Customer Engagement
Alteryx
Director, Partner Success
ReUp Education
full-time
Posted on:
Location Type: Remote
Location: Remote • Alabama, Arizona, California, Florida, Illinois, Massachusetts, Missouri, Montana, New Hampshire, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Washington, Wisconsin • 🇺🇸 United States
Visit company websiteSalary
💰 $105,000 per year
Job Level
Lead
About the role
- Develop a trusted advisor relationship with partners, and proactively engage with them to identify needs
- Ensure successful delivery of appropriately customized solutions, and maintain high client satisfaction
- Lead new partner and program onboarding by leveraging an implementation team, composed of internal experts and other vendors contracted by the client
- Exceed revenue objectives by setting and meeting goals for student enrollment and persistence, and client renewals
- Measure, evaluate, and report on progress against leading indicators, recommending strategy changes and implementing solutions
- Play a key role in removing barriers and friction for adult learners, ensuring the ongoing appeal and accessibility of partner programs
- Create business reports and reviews to clearly communicate progress, forecasts, and improvement opportunities
- Design and streamline processes and procedures to enable the scalability of ReUp’s account management approach and capabilities
Requirements
- 5 to 8 years of experience in account management of higher education partners in the ed tech / learning technology field
- Clear experience delivering client-focused solutions based on customer needs
- Natural relationship builder with integrity, reliability, and maturity; productively work in a team
- Ability to communicate, present and influence credibly and effectively at all levels including executive and C-level
- Strong analytical skills with understanding of performance metrics and experience analyzing spreadsheets and charts
- Effectively manage ambiguity, comfortable making decisions without having all the facts
- Highly-tuned listening, communication and negotiation skills; plus critical thinking and problem-solving skills
- Strong presentation creation abilities (verbal, written, presentation suite)
- Experience with Salesforce, MS Office and Google Apps
- Comfortable with some travel (~20%)
- Hold a Bachelor’s degree
Benefits
- Medical, dental, and vision insurance for employees
- We pay 100% of the employee's premium and 50% of any dependents' premiums
- FSA or HSA available
- Company paid short term disability, long term disability, and life insurance for employee
- Flexible time off and remote work opportunity
- 15 paid holidays per year (including Juneteenth and the last week of the calendar year)
- Company wellness days (2 per year)
- Day of Service (Paid day for volunteering)
- 401(k) plan
- Paid parental leave (12 weeks primary parental leave, 6 weeks secondary parental leave)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementclient-focused solutionsanalytical skillsperformance metricspresentation creation
Soft skills
relationship buildingcommunicationnegotiationcritical thinkingproblem-solvingteamworkinfluencelistening
