ReUp Education

Customer Success Manager

• Develop a trusted advisor relationship with partners, and proactively engage with them to identify needs, ensure successful delivery of appropriately customized solutions, and maintain high client satisfaction
• Lead new partner and program onboarding by leveraging an implementation team, composed of internal experts and other vendors contracted by the client
• Exceed revenue objectives by setting and meeting goals for student enrollment and persistence, and client renewals
• Measure, evaluate, and report on progress against leading indicators, and take ownership of challenges and opportunities by recommending strategy changes and implementing solutions
• Play a key role in removing barriers and friction for adult learners, and ensure the ongoing appeal and accessibility of partner programs by soliciting feedback from students and other stakeholders, and carefully monitoring the student experience, including performance and achievement
• Create business reports and reviews to clearly communicate progress, forecasts, and improvement opportunities
• Design and streamline processes and procedures to enable the scalability of ReUp’s account management approach and capabilities

Director of Partner Success

Data Engineer

• Lead, manage, and develop a team of data engineers, fostering a culture of technical excellence, independence, collaboration, and accountability.
• Create and execute a Data Engineering roadmap that helps ReUp to achieve its goals.
• Partner with technology, analytics, finance, B2B, and B2C teams to define data requirements, and design and develop solutions that drive value for ReUp’s clients and learners.
• Oversee the design, development, testing, implementation, maintenance, and continuous improvement of data pipelines and warehouses that ingest, transform, store, and provide access to student and institutional data to power business intelligence products, ML models, cloud-based web applications, and marketing and coaching services.
• Champion automation, observability, and performance to ensure ReUp’s pipeline efficiently and reliably delivers quality data to end users.
• Proactively identify, triage, and resolve data quality and availability issues through root-cause analysis, remediation, monitoring, and cross-functional collaboration.
• Define and monitor SLAs for data quality, workflow status and runtime, incident response and resolution time, and team velocity.
• Define and implement data engineering standards and best practices.
• Support data security, compliance, and governance initiatives.

Director of Partner Success

Senior Data Engineering Manager