ReUp Education

Business Operations

• Own end-to-end portfolio management for new partner implementations, including cross-functional reporting, team meetings, and coordination with key partner contacts
• Manage up to 10 concurrent implementations during peak periods, each with a 5-week onboarding timeframe and key milestones across complex university systems and statewide partnerships
• Directly supervise two partner operations managers and onboard them on best practices for working with institutions
• Develop a repeatable project plan with dependencies, timelines, stakeholders, and deliverables customizable to different projects and partner types
• Own the team's risk management framework by anticipating needs and challenges and building mitigation plans for at-risk or delayed projects
• Provide subject matter expertise on partner data engagements, data standards, and data quality measures, including initial and ongoing data files
• Incorporate process improvements to increase implementation efficiency and enhance products and services while maintaining customer experience
• Gather complete and accurate partner and program documentation, learner stopout lists, and sustainable operational file processes
• Transition implemented workstreams to Partner Success, data, partner operations, marketing, and product teams

Business Operations, Implementation Team Lead