Business Operations, Implementation Team Lead

ReUp Education

Implementation Team Lead onboarding colleges and universities for ReUp Education’s learner re-enrollment services. Managing partner implementations, data engagements, risks, and cross-functional delivery.

Posted 8/12/2026full-timeRemote • Alabama, Arizona, Colorado, Florida, Illinois, Louisiana, Massachusetts, Minnesota, Missouri, Montana, New Jersey, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Wisconsin • 🇺🇸 United StatesSenior💰 $82,000 - $92,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in end-to-end portfolio management, project planning, and risk management within higher education implementations. Proven ability to lead teams, enhance processes, and maintain strong customer relationships while managing multiple projects simultaneously.

Highest-signal resume keywords

Project ManagementClient-Facing ExperienceData Quality MeasuresSalesforce CRMGoogle Workspace

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project PlanningRisk ManagementData EngagementImplementation CoordinationRequirements GatheringHigher Education DataProcess ImprovementDocumentation ManagementMilestone TrackingTeam Supervision

Soft Skills

Interpersonal CommunicationWritten CommunicationVerbal CommunicationCustomer FocusTeam Collaboration

Tools & Technologies

SalesforceGoogle WorkspaceExcel

Certifications & Qualifications

Bachelor's DegreeCAPM Certification

Industry Keywords

Higher EducationPortfolio ManagementPartner ImplementationsCross-Functional ReportingStakeholder Engagement

About the role

Key responsibilities & impact

Own end-to-end portfolio management for new partner implementations, including cross-functional reporting, team meetings, and coordination with key partner contacts
Manage up to 10 concurrent implementations during peak periods, each with a 5-week onboarding timeframe and key milestones across complex university systems and statewide partnerships
Directly supervise two partner operations managers and onboard them on best practices for working with institutions
Develop a repeatable project plan with dependencies, timelines, stakeholders, and deliverables customizable to different projects and partner types
Own the team's risk management framework by anticipating needs and challenges and building mitigation plans for at-risk or delayed projects
Provide subject matter expertise on partner data engagements, data standards, and data quality measures, including initial and ongoing data files
Incorporate process improvements to increase implementation efficiency and enhance products and services while maintaining customer experience
Gather complete and accurate partner and program documentation, learner stopout lists, and sustainable operational file processes
Transition implemented workstreams to Partner Success, data, partner operations, marketing, and product teams

Requirements

What you’ll need

Bachelor's degree
2+ years of successful experience in a client-facing or account support role, including leading robust projects from start to finish
Experience leading project managers, implementation teams, or similar
Experience in project management or coordination
Experience gathering requirements from various business units
Experience with student and higher education data
Experience with Salesforce or another CRM
Strong skills in Google Workspace and Excel
Strong customer focus, serving as a first face of ReUp during implementation
Strong interpersonal, written, and verbal communication with stakeholders at all levels of management
CAPM certification or similar is a plus
Legal right to work in the United States without employer sponsorship; ReUp cannot offer visa sponsorship or work authorization transfers

Benefits

Comp & perks

Medical, dental, and vision insurance for employees
ReUp pays 100% of the employee's premium and 50% of any dependents' premiums
Up to $1000 employee HSA contribution / $2000 employee + dependent HSA contribution
PPO Buy-up plan available
FSA available
Company-paid short-term disability, long-term disability, and life insurance for employee
Flexible time off
Remote work opportunity
Up to 80 hours of dedicated sick time annually
16 paid holidays per year, including Juneteenth and the last week of the calendar year
Company wellness days (2 per year)
Day of Service (paid day for volunteering)
401(k) plan
Paid parental leave (12 weeks primary parental leave, 6 weeks secondary parental leave)
Discounted pet insurance
Free Headspace subscription
A diverse team that fosters a high level of collaboration despite being highly distributed