Principal – Executive Customer Engagement
Alteryx
Customer Success Enablement Manager
Ashby
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $135,000 - $170,000 per year
Job Level
Mid-LevelSenior
About the role
- Partner closely with CS Leaders across segments to deeply understand their priorities
- Create and curate learning paths, playbooks, and frameworks tailored to CSM needs
- Own onboarding for Customer Success Managers, Implementation Specialists, and Professional Services team
- Manage enablement systems (LMS, content hubs, call libraries)
- Measure program effectiveness and link enablement to business outcomes
- Organize and facilitate training sessions and roll out new practices.
Requirements
- 5+ years of experience in customer success or enablement roles
- Strong project management skills and experience in program development
- Excellent communication and collaboration skills
- Proficiency in learning management systems (LMS) and enablement tools
- Ability to analyze and translate data into actionable insights
- Experience working in a dynamic, high-growth SaaS environment
- Knowledge of AI-enabled tools and their application in customer success
- Familiarity with customer engagement frameworks and best practices.
Benefits
- Competitive compensation, including equity
- 10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave Ashby —do it when you feel financially comfortable.
- Unlimited PTO with four weeks is recommended per year.
- Twelve weeks of fully paid family leave in the US. We plan to expand this to employees in other countries as situations arise.
- Generous equipment, software, and office furniture budget. Get what you need to be happy and productive!
- $100/month education budget with more expensive items (like conferences) covered with manager approval.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementprogram developmentdata analysiscustomer engagement frameworksenablement systems
Soft skills
communicationcollaborationorganizational skills
