Associate Clinical Specialist, CRM
Medtronic
SFDC
Principal – Executive Customer Engagement
Alteryx
full-time
Posted on:
Location Type: Remote
Location: Remote • Arizona, California, Colorado • 🇺🇸 United States
Visit company websiteJob Level
Lead
About the role
- Design and lead the company’s executive engagement strategy, ensuring the CEO’s interactions with customers are impactful, aligned with business priorities, and drive measurable outcomes
- Define and own the framework for CEO and executive-level involvement with strategic accounts
- Partner with GTM leadership to prioritize customer engagement opportunities aligned to growth, retention, and strategic initiatives
- Manage the full lifecycle of CEO customer interactions: pre-briefs, meeting execution, and post-meeting follow-ups
- Develop briefing materials with account insights, customer priorities, and tailored messaging
- Track and ensure execution of all CEO commitments made during customer engagements
- Design and facilitate CEO participation in Executive Advisory Boards, customer councils, and other executive-level events
- Capture and synthesize customer insights gathered through CEO interactions
- Provide actionable feedback to GTM, product, and strategy teams to shape offerings and customer experience
- Maintain an executive relationship tracker, ensuring visibility of CEO touchpoints and relationship depth
- Serve as the primary liaison between the Office of the CEO and GTM
Requirements
- 6+ years of experience in customer-facing roles such as enterprise sales, customer success, customer programs, or executive engagement
- Proven ability to operate at the C-suite level, with strong executive presence and relationship-building skills
- Exceptional program management skills, with experience orchestrating complex, high-stakes customer interactions
- Strong business acumen, with the ability to understand customer priorities, industry dynamics, and align them to company strategy
- Excellent communication skills, written, verbal, and presentation, with a knack for distilling complex ideas into compelling narratives
- Highly collaborative, able to navigate cross-functional relationships and influence without direct authority
- Comfortable working in a fast-paced, dynamic environment with shifting priorities.
Benefits
- Amazing benefits for all Associates
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
program managementcustomer engagement strategyexecutive-level involvementbriefing materials developmentcustomer insights synthesisrelationship tracking
Soft skills
executive presencerelationship-buildingcommunicationcollaborationinfluence without authoritybusiness acumen
