Customer Success Specialist
Cengage Group
full-time
Posted on:
Location Type: Remote
Location: Remote • Connecticut, Maine, Massachusetts, Nevada, Pennsylvania, Rhode Island, Utah • 🇺🇸 United States
Visit company websiteSalary
💰 $21 - $27 per hour
Job Level
JuniorMid-Level
About the role
- Achieves sales target for assigned accounts to achieve customer retention and grow sales
- Provides consultative upselling and service by applying product knowledge and expertise
- Performs effective territory planning to drive results
- Supports customers to enable optimal navigation of digital products and resources
- Monitors success of digital courses to enable positive customer experience
- Cultivates relationships to ensure satisfaction and drive customer success through effective problem-solving skills and offering solutions
- Exceeds customer expectations, prioritizes needs, and focuses on retention and renewal of customers
- Acts as voice of customer to inform internal stakeholders on product and experience improvements
- Performs other duties as needed to achieve organizational goals
Requirements
- Minimum of 2 years of experience in relationship-based role – customer or account management
- Strong desire and commitment to learn additional skills to close on sales opportunities
- Strong communication skills, written and verbal to effectively engage customers
- Demonstrated understanding of technology and some experience with digital products
- Ability to build and maintain strong and trusting customer relationships
- Ability to analyze data and apply to drive results
- Highly organized with ability to handle multiple projects and work efficiently
- Ability to work independently, take initiative to drive efficiency and effectiveness in the role, and take proactive approach to supporting customers and collaborating with partners
- Some direct sales experience preferred
- Bachelor’s degree or equivalent experience preferred including experience in a higher education environment, working with faculty on training and implementation of digital solutions
Benefits
- Cengage Group's Total Rewards package designed to support and empower employees
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer managementaccount managementdata analysisdigital productssalesterritory planningconsultative upsellingproblem-solvingcustomer retentioncustomer experience
Soft skills
communicationrelationship buildingorganizational skillsinitiativeproactive approachcollaborationcustomer satisfactionefficiencytrust buildingadaptability
Certifications
Bachelor’s degree