Toast

Recruitment

• Lead end-to-end search strategy for Director to VP level roles
• Understand hiring needs in the context of broader mission
• Identify and utilize AI tools to enhance the recruitment lifecycle
• Provide clarity and direction to hiring managers during organizational change
• Ensure every leadership prospect becomes a champion of our culture
• Partner with Compensation, Finance, and People Success to influence executive decision-making

Principal TA Partner – Leadership Recruiting

Consultant

• Lead the Customer Onboarding Journey: Serve as the primary owner and trusted advisor for the end-to-end onboarding experience from MSA signature through full rollout and steady-state adoption for our most complex, enterprise customers (500+ locations).
• Demonstrate Autonomy & Extreme Ownership: Operate with high autonomy in a fast-paced, evolving environment. Take full responsibility for results by proactively solving problems, managing competing priorities, and delivering under pressure.
• Own Implementation Success: Oversee a robust portfolio of 50+ concurrent enterprise implementations, managing every phase of each project lifecycle from setup to go-live. Using a consultative approach, ensure milestones are met on time, within scope, and aligned to customer goals while maintaining a seamless experience across locations.
• Communicate with Impact: Act as the central communication hub for onboarding (both internally and externally) delivering transparent progress updates, surfacing risks early, and driving proactive solutions that keep projects on track and stakeholders aligned.
• Exhibit Executive Presence: Influence internal and external stakeholders at all levels with clarity, confidence, and professionalism. Shape strategy, guide decision-making, and drive outcomes that support high-impact, multi-million-dollar partnerships.
• Drive Cross-Functional Alignment: Foster strong, collaborative relationships across teams to ensure accountability and seamless handoffs. Champion shared ownership and unified execution to deliver a consistent customer experience.
• Manage Risk & Drive Solutions: Anticipate and mitigate challenges before they escalate. Leverage critical thinking and creativity to identify solutions that maintain momentum and deliver successful outcomes.
• Champion Continuous Improvement: Identify and lead initiatives that improve onboarding efficiency, scalability, and quality. Develop and refine frameworks and playbooks that drive consistency, operational excellence, and an exceptional customer experience.
• Execute with Project Management Rigor: Apply disciplined project management to organize tasks, timelines, and dependencies. Leverage tools like Salesforce, Google Workspace, and Asana to drive efficiency and continuously optimize workflows and outcomes.

Onboarding Consultant III, Enterprise

Full-stack Engineer

• Design, build, deploy, and operate the traffic infrastructure that carries every request across Toast — from the public edge through cloud networking down to service-to-service traffic
• Lead complex, multi-team projects that improve how Toast services discover, route to, secure, and observe one another
• Own the reliability of critical traffic infrastructure end-to-end, from design through on-call response, post-incident learning, and long-term hardening
• Design solutions that anticipate future scale and product needs (multi-region, new protocols, evolving service-mesh patterns) while making explicit tradeoffs
• Partner with the team on cloud networking, edge routing (Cloudflare), DNS, and IaC-driven automation
• Act as a force multiplier: mentor engineers, improve developer ergonomics for service owners, and make the platform easier and safer to operate
• Lead through influence across multiple teams and reporting lines, setting technical direction and driving adoption of platform standards without direct authority
• Leverage cutting-edge AI tools to enhance your development workflow, improve velocity, and help pioneer new approaches to building — contributing to a culture of innovation and productivity across the team

Staff Software Engineer – Traffic Engineering

Solutions Engineer

• Customer Solution Architecture: Own the end-to-end technical design for enterprise restaurant implementations, including integration architecture, data migration approach (menus, configurations, etc.), environment requirements, and hardware and network assumptions.
• Customer & Stakeholder Partnership: Serve as the primary technical point of contact for enterprise customers during the Plan, Pilot, and Rollout phases. Translate complex technical concepts for non-technical stakeholders and obtain customer sign-off on all architectural decisions before execution begins.
• Pilot Validation & Rollout Oversight: Own solution correctness during Pilot by validating integrations end-to-end, monitoring architecture integrity, and evaluating outcomes. During Rollout, ensure configuration consistency and integration health across the full portfolio while managing enterprise-level risk.
• Cross-Functional Collaboration: Partner closely with Pre-Sales Engineers to receive and act on discovery handoffs, with Technical Onboarding Consultants to enable flawless install execution, and with post-live teams to ensure a clean transition into the Stabilize phase. Drive alignment across teams, resolve ambiguity, and act as the connective tissue between pre-live planning and post-live success.
• Handoff Excellence: Produce thorough, high-quality handoff documentation at every stage of the customer journey including location configuration templates, integration specifications, known constraints, and escalation paths so that downstream teams can execute without ambiguity.
• Risk Management & Escalation: Proactively identify, document, and communicate architectural risks, workarounds, and technical debt throughout implementation. Maintain an active escalation path for architecture issues and coordinate resolution across internal teams.

Senior Solutions Consultant

Bilingual

• Complete at least 100 high-quality outreach activities daily (warm/cold calls, emails, and social touch points).
• Host qualification calls to develop an understanding of the prospect’s needs.
• Schedule meetings for qualified prospects, ensuring a seamless handoff to the appropriate Account Executive.
• Learn and execute on various inbound and outbound outreach methods to prepare for specialization into an All-Bound Sales Development Role.

Bilingual Development Representative, Mandarin

• Serve as a subject matter expert on Toast products, extensible tools, and integrated partners, clearly articulating their value within an enterprise technology stack
• Act as a trusted partner to Enterprise Sales Representatives by leveraging product expertise to collaboratively identify solutions that meet prospect needs
• Translate business goals into tailored solutions that align with customer requirements
• Travel nationwide to present Toast solutions to key stakeholders, including executive teams at leading restaurant brands
• Effectively demonstrate the value of a comprehensive solution to each buying persona involved in the decision-making process
• Collaborate with the Toast product team to understand the roadmap and influence strategic product investments
• Leverage restaurant industry experience to consult with prospects on how Toast can drive competitive performance
• Work with the marketing team to plan and execute customer conferences and industry trade shows

Senior Solutions Engineer

Customer Success Manager

• Own the customer relationship end-to-end from planning stages prior to the roll out
• Operate with high autonomy to define, build, and iterate processes that drive adoption, retention, and growth across complex, multi-location enterprise customers
• Drive results through disciplined project management
• Leverage strategic relationship management to build multi-threaded connections with customer executives and Toast leadership
• Act as a builder and operator, constantly improving internal playbooks, workflows, and tooling to scale enterprise success motions
• Collaborate cross-functionally with Sales, Product, Marketing, and Operations

Senior Customer Success Manager, ENT

• Architecting and coding high-performance backend services and ML pipelines
• Build and prototype new internal products from scratch
• Design and implement ML models for real-time recommendations
• Develop backend integration with quoting engine and Salesforce
• Solve complex synchronization and architectural challenges

Staff Software Engineer, AI & Strategy

Product Designer

• Lead design strategy and execution for Toast IQ’s AI assistant product.
• Shape interaction design and componentry across web, mobile, and hardware.
• Collaborate with product, engineering, and third-party partners to define design requirements.
• Drive adoption for premium intelligence features and automation tools.

Principal Product Designer, AI Product Team

• Complete at least 100 high-quality outreach activities daily (warm/cold calls, emails, and social touch points).
• Host qualification calls to develop an understanding of the prospect’s needs and determine how they can benefit from leveraging our all-in-one digital platform.
• Schedule meetings for qualified prospects, ensuring a seamless handoff to the appropriate Account Executive.
• Learn and execute on various inbound and outbound outreach methods to prepare for specialization into an All-Bound Sales Development Role with the ultimate goal of developing into an Account Executive.

• As a Bilingual Hybrid Development Representative (HDR), you serve as the critical first step in our sales pipeline, responsible for building and qualifying the opportunities that drive our growth.
• You will execute high-volume outreach to a mix of prospective businesses with the strategic goal of determining mutual fit for our all-in-one digital platform, ensuring Account Executives receive high-quality engagements ready for closing.
• Complete at least 100 high-quality outreach activities daily (warm/cold calls, emails, and social touch points).
• Host qualification calls to develop an understanding of the prospect’s needs and determine how they can benefit from leveraging our all-in-one digital platform.
• Schedule meetings for qualified prospects, ensuring a seamless handoff to the appropriate Account Executive.
• Learn and execute on various inbound and outbound outreach methods to prepare for specialization into an All-Bound Sales Development Role with the ultimate goal of developing into an Account Executive.