Senior Solutions Consultant

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. Customer Solution Architecture: Own the end-to-end technical design for enterprise restaurant implementations, including integration architecture, data migration approach (menus, configurations, etc.), environment requirements, and hardware and network assumptions.

Posted 5/21/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $142,000 - $227,000 per yearWebsite

About the role

Key responsibilities & impact

Customer Solution Architecture: Own the end-to-end technical design for enterprise restaurant implementations, including integration architecture, data migration approach (menus, configurations, etc.), environment requirements, and hardware and network assumptions.
Customer & Stakeholder Partnership: Serve as the primary technical point of contact for enterprise customers during the Plan, Pilot, and Rollout phases. Translate complex technical concepts for non-technical stakeholders and obtain customer sign-off on all architectural decisions before execution begins.
Pilot Validation & Rollout Oversight: Own solution correctness during Pilot by validating integrations end-to-end, monitoring architecture integrity, and evaluating outcomes. During Rollout, ensure configuration consistency and integration health across the full portfolio while managing enterprise-level risk.
Cross-Functional Collaboration: Partner closely with Pre-Sales Engineers to receive and act on discovery handoffs, with Technical Onboarding Consultants to enable flawless install execution, and with post-live teams to ensure a clean transition into the Stabilize phase. Drive alignment across teams, resolve ambiguity, and act as the connective tissue between pre-live planning and post-live success.
Handoff Excellence: Produce thorough, high-quality handoff documentation at every stage of the customer journey including location configuration templates, integration specifications, known constraints, and escalation paths so that downstream teams can execute without ambiguity.
Risk Management & Escalation: Proactively identify, document, and communicate architectural risks, workarounds, and technical debt throughout implementation. Maintain an active escalation path for architecture issues and coordinate resolution across internal teams.

Requirements

What you’ll need

4–6 years of experience in solutions architecture, technical consulting, or enterprise implementation, ideally within SaaS or restaurant/hospitality technology
Deep expertise in integration architecture, API frameworks, and data migration methodologies, including hands-on experience designing, testing, and validating REST API and webhook integrations in sandbox and production environments
Demonstrated ability to operate autonomously, make sound technical decisions in ambiguous enterprise environments, and balance short-term execution needs with long-term architectural integrity
Strong project management skills with the ability to manage multiple concurrent enterprise implementations across different stages of the customer journey
Proven ability to prioritize ruthlessly and drive complex cross-functional implementations forward across competing customer needs, technical risks, and internal dependencies
Confident communicator with executive presence—able to translate technical complexity into clear, actionable guidance for both technical and non-technical audiences
Highly organized and documentation-driven, with a track record of producing handoff artifacts that enable downstream teams to execute independently
Experience with coaching, mentoring, or team leadership

Benefits

Comp & perks

Competitive compensation
Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

solutions architecturetechnical consultingenterprise implementationintegration architectureAPI frameworksdata migration methodologiesREST APIwebhook integrationsproject managementdocumentation

Soft Skills

autonomous decision-makingcross-functional collaborationcommunicationorganizational skillsrisk managementprioritizationmentoringleadershipproblem-solvingcustomer partnership