Senior Customer Success Manager, ENT

Toast

. Own the customer relationship end-to-end from planning stages prior to the roll out .

Posted 5/20/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $120,000 - $140,000 per yearWebsite

About the role

Key responsibilities & impact

Own the customer relationship end-to-end from planning stages prior to the roll out
Operate with high autonomy to define, build, and iterate processes that drive adoption, retention, and growth across complex, multi-location enterprise customers
Drive results through disciplined project management
Leverage strategic relationship management to build multi-threaded connections with customer executives and Toast leadership
Act as a builder and operator, constantly improving internal playbooks, workflows, and tooling to scale enterprise success motions
Collaborate cross-functionally with Sales, Product, Marketing, and Operations

Requirements

What you’ll need

8+ years account management experience
Mid-Market or Enterprise customer management experience
Strong leadership, teamwork, and cross-departmental collaboration skills
Strong communication and presentation skills that meet expectations of corporate teams and C-suite executives
Success operating independently and navigating competing priorities in a constantly changing environment
General technical proficiency using software
Proven track record of success in meeting and exceeding goals
Excellent communication, organizational, and influencing skills

Benefits

Comp & perks

competitive compensation and benefits programs
cash compensation (overtime, bonus/commissions if eligible)
equity
health insurance
retirement plans
paid time off
flexible work arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

leadershipteamworkcross-departmental collaborationcommunicationpresentationorganizationalinfluencingproject managementstrategic relationship managementautonomy