Senior Customer Success Manager, ENT

Toast

Senior Customer Success Manager focused on maintaining and growing enterprise customer relationships at Toast. Driving product adoption and customer satisfaction through strategic initiatives and collaboration.

Posted 5/20/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $120,000 - $140,000 per yearWebsite

About the role

Key responsibilities & impact

Own the customer relationship end-to-end from planning stages prior to the roll out
Operate with high autonomy to define, build, and iterate processes that drive adoption, retention, and growth across complex, multi-location enterprise customers
Drive results through disciplined project management
Leverage strategic relationship management to build multi-threaded connections with customer executives and Toast leadership
Act as a builder and operator, constantly improving internal playbooks, workflows, and tooling to scale enterprise success motions
Collaborate cross-functionally with Sales, Product, Marketing, and Operations

Requirements

What you’ll need

8+ years account management experience
Mid-Market or Enterprise customer management experience
Strong leadership, teamwork, and cross-departmental collaboration skills
Strong communication and presentation skills that meet expectations of corporate teams and C-suite executives
Success operating independently and navigating competing priorities in a constantly changing environment
General technical proficiency using software
Proven track record of success in meeting and exceeding goals
Excellent communication, organizational, and influencing skills

Benefits

Comp & perks

competitive compensation and benefits programs
cash compensation (overtime, bonus/commissions if eligible)
equity
health insurance
retirement plans
paid time off
flexible work arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

leadershipteamworkcross-departmental collaborationcommunicationpresentationorganizationalinfluencingproject managementstrategic relationship managementautonomy