Toast

Full-stack Engineer

• Help drive the operational plan and strategic roadmap of the hotels solution at Toast
• Coach individual contributors for professional and technical development
• Collaborate with stakeholders across the organization to help your teams get stuff done
• Mentor both new and experienced engineers in both technology and leadership
• Guide teams to build systems that will scale to the next order of magnitude of growth
• Track and ensure teams are delivering impact and outcomes in their work
• Drive knowledge sharing programs across the engineering organization
• Hire and develop new team members
• Champion the use of AI tools and practices to accelerate development, improve team velocity, and pioneer new ways of building - setting the bar for what it means to be an AI-first engineering organization.

Manager II, Software Engineering

Consultant

• Lead the Customer Onboarding Journey: Serve as the primary owner and trusted advisor for the end-to-end onboarding experience from MSA signature through full rollout and steady-state adoption for our most complex, enterprise customers (500+ locations).
• Demonstrate Autonomy & Extreme Ownership: Operate with high autonomy in a fast-paced, evolving environment. Take full responsibility for results by proactively solving problems, managing competing priorities, and delivering under pressure.
• Own Implementation Success: Oversee a robust portfolio of 50+ concurrent enterprise implementations, managing every phase of each project lifecycle from setup to go-live. Using a consultative approach, ensure milestones are met on time, within scope, and aligned to customer goals while maintaining a seamless experience across locations.
• Communicate with Impact: Act as the central communication hub for onboarding (both internally and externally) delivering transparent progress updates, surfacing risks early, and driving proactive solutions that keep projects on track and stakeholders aligned.
• Exhibit Executive Presence: Influence internal and external stakeholders at all levels with clarity, confidence, and professionalism. Shape strategy, guide decision-making, and drive outcomes that support high-impact, multi-million-dollar partnerships.
• Drive Cross-Functional Alignment: Foster strong, collaborative relationships across teams to ensure accountability and seamless handoffs. Champion shared ownership and unified execution to deliver a consistent customer experience.
• Manage Risk & Drive Solutions: Anticipate and mitigate challenges before they escalate. Leverage critical thinking and creativity to identify solutions that maintain momentum and deliver successful outcomes.
• Champion Continuous Improvement: Identify and lead initiatives that improve onboarding efficiency, scalability, and quality. Develop and refine frameworks and playbooks that drive consistency, operational excellence, and an exceptional customer experience.
• Execute with Project Management Rigor: Apply disciplined project management to organize tasks, timelines, and dependencies. Leverage tools like Salesforce, Google Workspace, and Asana to drive efficiency and continuously optimize workflows and outcomes.

Onboarding Technical Consultant III

Product Manager

• Define vision & portfolio strategy. Own the long-term vision and multi-quarter roadmap for in-store voice AI and the platform that enables multiple use cases across FOH/BOH. Balance short-term pilots with long-term platform investments.
• Run vendor & technical evaluation. Lead technical evaluation of voice and AI vendors (ASR, NLU, TTS, edge inference, on-device options) and create benchmarking frameworks for accuracy, latency, privacy, and cost.
• Lead commercial conversations. Drive vendor commercial discussions (pricing models, licensing, SLAs) and surface negotiation points — partnering with Procurement and Legal who finalize contracts and budget approvals.
• Drive zero → one discovery and pilots. Plan and execute discovery, rapid prototyping, and in-restaurant pilots; iterate based on operational feedback and scale successful experiments.
• Design a reusable voice platform. Define APIs, integration patterns, data flows, and tooling that make voice capabilities reusable across guest experiences, staff workflows, and integrations with POS, kitchen systems, and telemetry services.
• Lead GTM & commercialization. Define pricing, packaging, and go-to-market strategy with Product Marketing, Sales, and Operations; identify commercial models that fit restaurants of different sizes.
• Coordinate cross-functional delivery. Align Engineering, Hardware Ops, Reliability, Security, Data, Research, Design, Care/Onboarding, and GTM partners to de-risk delivery and adoption.
• Drive operational readiness & reliability. Define operational playbooks, observability, edge/online failover modes, and post-launch monitoring to ensure reliable in-store behavior and low support cost.
• Champion field research & validation. Spend time in restaurants to learn operational workflows, validate prototypes, and iterate with real staff and guests.
• Mentor & shape product practice. Coach senior PMs and engineers on voice/AI product development, vendor evaluation, and responsible AI practices; contribute to the Product Playbook.
• Embrace and advocate for the use of AI tools to accelerate product discovery, streamline execution, and explore new product experiences - helping shape how we build and what we build.

Principal Product Manager, Voice AI

• Define the vision and roadmap for the AI CSM: a proactive, data-driven agent that supports customers across onboarding, adoption, performance optimization, and expansion
• Identify the highest-leverage customer moments where AI can drive measurable improvements in activation, product adoption, retention, and growth
• Partner with GTM, Care, and CSM teams to design a hybrid success model that balances automation with high-touch engagement
• Develop experimentation frameworks to evaluate impact on adoption, retention, expansion, and customer health
• Define quality standards for AI-driven guidance, ensuring accuracy, trust, and brand alignment
• Work closely with AI/ML, Engineering, Design, and Analytics to ship experiences that operate reliably at scale
• Establish feedback loops from customers and internal teams to continuously improve agent performance
• Ensure responsible AI practices, including transparency, guardrails, and clear escalation paths to human teams

Senior Product Manager, AI CSM

• Leverage your Toast product knowledge and project management skills to partner with restaurant owners during the Go-Live phase and post 30 days of going live
• Create best practices for managing daily restaurant operations by enabling restaurant owners and staff to utilize Toast
• Responsible for consulting with clients to determine configuration needs prior to go-live and communicate any unique needs to the project resources
• Perform onboarding configurations remotely while documenting the go-live process
• Leverage the Toast product configured to their business and workflow with a focus on operational efficiencies
• Manage several onboarding engagements simultaneously, including large books of onboarding business at one time (100-130 customers)
• Drive seamless internal communication across Sales, Customer Success, and Product departments to resolve project blockers and accelerate activation timelines

Onboarding Consultant I – Mandarin Speaking

Payroll

• Manage a team of 8 or more PSMs (Payroll Success Managers) to provide the best-in-class customer experience while exceeding growth and retention goals.
• Work closely with cross-functional partners to ensure proper alignment on pursuing opportunities towards topline OKRs.
• Work closely with cross-functional partners in Product, Education, Strategy/ Operations & Professional Services to drive the highest levels of customer success throughout the post-live customer journey and retain our most valuable payroll customers.
• Report on team and customer trends with a focus on product usage and opportunities and overall customer sentiment and feedback.
• Build, iterate and streamline playbooks, processes and workflows
• Develop and implement innovative ways to work smarter and scale the team.
• Constantly identify new and improved ways to deliver delight across customers.
• Act as a point of escalation for customer concerns and acute issues.
• Be an ambassador for the Toast culture - helping to ensure a high bar for performance and a trusting, collaborative and fun environment.

Customer Success Manager – Payroll

Frontend Engineer

• Design, architect and implement the front-end experience for our eCommerce and sales tool applications in collaboration with product management and designers.
• Follow best practices for testing front-end applications, including unit, integration and end-to-end testing
• Review code to ensure technical implementation meets functional requirements
• Ship code that has a massive impact on the growth of Toast and its customers.
• Leverage cutting edge AI tools to enhance your development workflow, improve velocity, and help pioneer new approaches to building - contributing to a culture of innovation and productivity across the team.

Frontend Engineer II

Product Designer

• Own design end-to-end for one of Toast’s new ventures —from fuzzy early concepts to shippable experiences (and everything in between).• Use AI tools to iterate quickly: generate and compare concepts, accelerate exploration, and bring workflows to life through rapid prototyping.• Design information-dense experiences that are still highly scannable and decision-oriented—prioritizing hierarchy, progressive disclosure, and clear actions.• Create prototypes that feel real—clickable flows, interaction models, and lightweight specs that help product and engineering make decisions fast.• Make smart tradeoffs under constraints—move fast with MVP patterns, while sweating the details that matter most (hierarchy, states, error handling, accessibility, and clarity)• Run with a bias for action and testing: quickly validate assumptions via low-fi experiments, usability testing, dogfooding, and iterative refinement.• Operate autonomously: set your own plan, seek input when needed, and keep momentum without waiting for perfect clarity – while partnering closely with product and engineering teams.• Communicate clearly: tell the story of what you’re building, why it matters, and what you learned—through artifacts, demos, and written narratives.

Design Lead, New Ventures

Pricing Analyst

• Build and own pricing systems end-to-end
• Design and run growth experiments
• Create clear, data-driven roadmaps
• Lead initiatives through their full lifecycle
• Drive measurable commercial outcomes
• Partner cross-functionally with teams
• Apply AI-first strategies to pricing decision support
• Build and improve systems, tools, and reporting
• Operate with agility and ownership

Senior Manager, Pricing Strategy

DevOps Engineer

• Hands-on Execution: Design and Ship production grade agentic solutions tailored specifically for high-velocity GTM motions
• Rapid Prototyping: Transition from ambiguous business problems to functional AI Proof-of-Concepts (PoCs) within 1–2 week sprint cycles
• Process Discovery: Embed directly with Sales, Service, and Marketing leaders to deconstruct high-friction manual workflows ripe for AI-driven transformation
• Strategic Integration: Architect the flow between LLMs and the GTM stack (Salesforce, Clay, Snowflake) with a "Golden Record" mindset to ensure data integrity at scale
• ROI Modeling: Translate technical metrics into business outcome driven metrics
• Architectural Resilience: Act as the domain expert for complex synchronization challenges, ensuring GTM systems are built for concurrency, scale, and reliability

Forward Deployment Engineer

Operations

• Responsible for effective internal & external communications, including existing customer pricing negotiation, pricing enablement, billing inquiries
• Become an expert in understanding card processing pricing including various market pricing strategies, interchange fees, network/scheme fees and other processing fees
• Perform advanced payments pricing analyses for new business opportunities and existing customers, setting and/or approving processing rates which directly impact Toast revenue
• Support the sales team as a subject matter expert regarding Toast’s payment solutions in addition to pricing
• Manage and improve upon all operational processes that touch Toast Payments
• Support and partner with Sales Enablement on Payments education initiatives
• Support optimizing internal business operations for scale
• Use of Salesforce, Excel, Powerpoint and SQL on a daily basis

Analyst II, Payments Pricing & Operations

Artificial Intelligence

• Lead the Corporate Consumer Compliance program for enterprise consumer protection, marketing, and AI regulatory matters.
• Act as the subject matter expert on consumer and AI laws impacting Toast.
• Own the interpretation and governance framework for AI regulations.
• Enhance and oversee the Compliance Complaint Management Program.
• Develop and manage Corporate Consumer Compliance policies and training.

Manager, Consumer Protection – AI Compliance

• Design, scope, and implement cutting-edge solutions using a mix of technologies.
• Review code to ensure that technical implementation meets functional requirements, as well as our high standards for code quality and testing
• Ensure that our systems are performant, scalable, resilient and highly available
• Mentor and guide junior engineers
• Collaborate closely with Design and Product stakeholders to ensure we are building the right solutions to the right problems
• Identify high-impact opportunities with your team and turn them into reality.
• Be an awesome teammate who’s all-in on collaboration and collective success.
• Work across teams to ensure that every part of our product ecosystem works seamlessly together, to deliver the best possible experience for our customers

Senior Software Engineer, Delivery Services

• Collaborate within a team of designers, product managers, and engineers.
• Assist more senior designers on sophisticated, inventory-centric capabilities.
• Refine the Toast UX so non-restaurant customers feel at home.
• Implement AI-supported workflows across product features.
• Develop native mobile inventory solutions.
• Design onboarding flows that accelerate time-to-value for customers.
• Contribute to a retail and fuel mode on POS devices.

Associate Product Designer

Events

• Support the planning and execution of a mix of internal and external events, including (but not limited to) team trainings, company-wide programs, tradeshows, and customer-facing experiences.
• Manage event logistics such as venue and vendor coordination, travel arrangements, shipping, materials preparation, and onsite attendee experience.
• Partner cross-functionally with teams across Toast (Marketing, Sales, People, Communications, Product, Customer Success, and more) to ensure events align with business priorities and goals.
• Help ensure consistency and quality across all events, supporting in-person, virtual, and hybrid experiences.
• Maintain event timelines, calendars, and detailed checklists to keep programs on track and well-executed.
• Assist with budget tracking, forecasting, vendor invoicing, and basic ROI or performance reporting for assigned events.
• Support staffing coordination, schedules, and onsite expectations for internal teams participating in events.
• Partner closely with Marketing Operations (MOPs) to support event setup, tracking, and reporting, including registration data, lead uploads, campaign attribution, and performance dashboards.
• Support post-event follow-up including surveys, reporting, documentation of learnings, and recommendations for improvement.
• Serve as a key point of contact for vendors, venues, agencies, and third-party partners as needed.
• Contribute to the development of repeatable processes, templates, and playbooks for both internal and external programs.