Toast

Full-stack Engineer

• Design, scope, and implement cutting-edge solutions using a mix of technologies.
• Enhance the platform to boost performance, usability, and scalability.
• Collaborate closely with Design and Product stakeholders to ensure we are building the right solutions to the right problems
• Identify high-impact opportunities with your team and turn them into reality.
• Be an awesome teammate who’s all in on collaboration and collective success.
• Work across teams to ensure that every part of our product ecosystem works seamlessly together to deliver the best possible experience for our customers.

Staff Software Engineer – Toast Tables

Android Engineer

• Design, build, deploy, and maintain highly resilient and scalable features across Toast’s products
• Hands-on design and implementation of Android applications in Java or Kotlin
• Evolve Toast’s existing products suite to meet global market needs
• Work across software both in the restaurant and the cloud
• Work directly with pilot customers (sometimes in the restaurant!) to ensure successful delivery and operation
• Collaborate with the team to plan and estimate work
• Collaborate with teams across Toast
• Taking ownership of the Android system
• Ensure quality by building automated testing for changes
• Collaborate with UX and PM on the definition and design of features
• Mentor and coach other engineers

Senior Android Engineer – Strategic Cuisines

Consultant

• Has expert level knowledge of Toast networking standards and hardware setup
• Supports implementations of the Toast POS System for Toast’s most complex and largest customers by overseeing a multi-channel community of peer-to-peer technical support and acting as a final escalation point.
• Manages issues requiring Red Flag creation related to pre-live and go-live accounts
• Manages multiple MUO projects alongside an OC to ensure a successful implementation rollout strategy
• Partners with all Enterprise cross-functional teams
• Using Root Cause Analysis techniques, locates trends & blockers in the pre-live to live customer journey and plays an active role in tech-based initiatives to address them
• Provides in depth customer specific installation documentation for successful scalable rollouts

Senior Onboarding Technical Consultant, ENT

Social Media Manager

• Own the creative point of view for Toast social channels
• Identify cultural moments and trends, determining Toast's participation
• Generate original, social-first ideas rooted in hospitality culture
• Ensure high quality, culturally relevant social content
• Collaborate with brand, product marketing, comms and influencer teams

Manager, Social Media – Culture

Customer Success Manager

• Own the customer relationship end-to-end from planning stages prior to the roll out, through expansion of the account by proactively identifying gaps, building alignment across stakeholders, and architecting success strategies
• Operate with high autonomy to define, build, and iterate processes that drive adoption, retention, and growth across complex, multi-location enterprise customers.
• Drive results through disciplined project management, ensuring accountability across internal and customer teams, tracking milestones via shared G-Suite systems, and adapting quickly to changing priorities.
• Leverage strategic relationship management to build multi-threaded connections with customer executives and Toast leadership, enabling long-term partnerships and advocacy.
• Act as a builder and operator, constantly improving internal playbooks, workflows, and tooling to scale enterprise success motions as Toast continues to grow.
• Collaborate cross-functionally with Sales, Product, Marketing, and Operations to remove friction, close feedback loops, and escalate customer challenges to resolution.

Senior Customer Success Manager, Enterprise

Customer Support

• Own and drive the roadmap for the Help Center and Communications Platform
• Develop the Help Center for all Toast customers
• Lead customer communications replatforming
• Build solutions for improving the customer support experience
• Work closely with designers and developers
• Partner with multiple teams to figure out what customers need to know
• Research customer needs directly
• Champion customer needs internally

Senior Product Manager, Customer Support

Product Manager

• Write clear, concise product specs that support chat and voice AI roadmaps
• Use AI and analytics tools to identify new opportunities, analyze performance, and evaluate quality
• Conduct regular transcript analysis to identify missing content, procedural gaps, and routing issues
• Support rollouts by partnering with product, engineering, QA, and operations
• Partner closely with Operations SMEs to validate problem areas
• Collaborate with content teams to manage expectations and ensure timely delivery
• Collaborate with operations and enablement teams for smooth product releases
• Contribute to vendor management and report on roadmap performance

Associate Product Manager – Support AI

Business Development Rep

• 100% outbound prospecting to book qualified meetings for our sales team.
• Generate interest through cold calling and other outreach methods to break into net new hotel accounts (70+ outreaches per day).
• Schedule and confirm discovery calls, owning the process until the meeting occurs.
• Use sales tools and research to find new contacts and build your call list.
• Maintain persistent, organized follow-up to re-engage accounts.
• Log all activity and update account info in Salesforce.com.
• Partner with Hotel Account Executives to refine your target account lists and prospecting strategies.

Enterprise Business Development Representative – Hotels

Business Operations

• Perform meticulous audits of new deals, verifying critical business information, ownership structures, and banking details to ensure 100% accuracy.
• Review signed agreements and follow up on missing documentation or required forms to maintain strict deal compliance.
• Utilize Salesforce and internal platforms to transition deals from the Sales cycle into the Onboarding pipeline, ensuring a clean and seamless customer journey.
• Own the high-volume "sprint" at the end of each sales cycle to ensure all customer contracts are officially processed and booked by the month-end deadline.

Business Operations Representative I

Product Marketing

• Analyze key market data and explore internal/external data sources to influence Total Addressable Market (TAM).
• Drive solutions for complex sales operations challenges by executing technical analytical tasks.
• Own TAM segmentation with a focus on Product Market Fit and Ideal Customer Profile analysis.
• Conduct rigorous data-driven analysis on complex topics to pinpoint growth opportunities.
• Collaborate with cross-functional leadership to develop and implement data-driven Go-to-Market (GTM) and sales strategies tailored to specific customer segments.
• Optimize sales methodologies, opportunity qualification, pipeline management, and forecast accuracy.

GTM Strategy and Operations Analyst

Accounting Manager

• Lead the month-end and quarter-end close process for Toast’s core revenue streams (SaaS, hardware, and professional services), ensuring accuracy and compliance with ASC 606.
• Own key internal and external revenue reporting metrics and disclosures, as well as key SOX controls.
• Identify and implement best practices to streamline the close cycle, including building scalable frameworks for account reconciliations, and robust fluctuation analysis, to enable a faster and more accurate close.
• Drive automation initiatives to reduce manual workloads. Leverage your technical expertise to optimize our existing tech stack and improve data integrity.
• Lead and coach a team, focusing on professional development and accountability to drive high performance and scalability.
• Partner closely with Finance Business Partners, Sales Operations, and Business Systems to ensure revenue recognition alignment on complex topics and new product launches.