Toast

Artificial Intelligence

• Define and implement a comprehensive AI transformation roadmap
• Build and run programs that drive sustained AI adoption
• Design and implement AI governance frameworks
• Partner with marketing leaders to redesign workflows
• Recruit and support AI Champions within marketing teams
• Build measurement frameworks for AI transformation

Director, Marketing AI Transformation

Full-stack Engineer

• Own the technical direction of the Care & Onboarding platforms, driving architectural decisions that improve scalability, reliability, and maintainability
• Lead design and delivery of large-scope initiatives from conception through production, coordinating across teams and stakeholders
• Identify and resolve systemic technical challenges, including complexity, operational toil, and cross-team dependencies
• Set and maintain a high bar for engineering quality through hands-on code contributions, design reviews, and mentorship
• Partner with product, design, and operations leadership to translate business strategy into technical plans
• Leverage AI-augmented development tools to increase development velocity and code quality

Staff Software Engineer – Care & Onboarding

Content Marketing Manager

• Build and own the Toast Media Network
• Develop brand social channels and cultural programming
• Architect Toast's POV on the market
• Design and run growth experiments
• Create data-driven roadmaps
• Lead flagship franchises
• Drive measurable outcomes
• Partner across functions

Senior Director, Content & Audience Growth

Salesforce Developer

• Spend the majority of your time developing on the Salesforce platform, specializing in Apex (Triggers, Async, Frameworks), LWC/Aura, and complex Flows.
• Maintain a deep understanding of Salesforce security (Sharing/Visibility), Data Modeling, and design patterns.
• Build and maintain high-performing Web Services (REST/SOAP) utilizing modern authentication and authorization patterns.
• Own the end-to-end lifecycle by performing rigorous code reviews, managing GitHub PRs, and navigating CI/CD deployment processes (including merge conflict resolution).
• Guide and support fellow team members, fostering a culture of continuous learning and technical growth.
• Actively participate in the SCRUM process—providing accurate story sizing, meeting deadlines, and escalating blockers proactively.
• Expertly leverage the Developer Console, Workbench, and Debug Logs to analyze performance issues and squash bugs.

• Hands-on Execution: Spend the majority of your time "hands-on-keyboard", architecting and coding high-performance backend services and ML pipelines.
• 0-to-1 Development: Build and prototype new internal products from scratch that leverage LLMs and Agentic AI to automate account research, lead prioritization, and complex quoting logic.
• Infrastructure Integration: Develop the backend connective tissue between our custom quoting engine, Salesforce, and internal data lakes to ensure a seamless, low-latency end-to-end experience.
• Technical Problem Solving: Act as a key executor to solve complex synchronization and architectural challenges across the GTM stack, ensuring systems are scalable and resilient.
• Build Great Products: Deliver significant core capabilities that have broad impact; take high-level goals and turn them into sequenced, production-ready code.
• Problem Solve: Anticipate shifts in product needs and build flexible, decoupled backend systems that can evolve with our AI strategy.
• Deliver Quality: Ensure the reliability of GTM tools by building deep observability into every service you ship.

Senior Software Engineer, AI & Strategy

• Build, run, and improve core backend systems alongside a collaborative, supportive team.
• Take end-to-end ownership of systems, contributing to a strong engineering culture focused on quality, reliability, and long-term maintainability
• Lead work across the full development lifecycle—design, estimation, implementation, testing, debugging, and deployment—while learning and applying best practices for building and operating reliable systems at scale.
• Ship code that directly impacts Toast’s growth and the day-to-day operations of restaurant teams
• Partner with product and design to influence what we build and how we build it
• Contribute to and elevate team standards through thoughtful code reviews and technical discussions
• Mentor and provide technical guidance to other team members

Senior Software Engineer, Scheduling

Marketing

• Partner with stakeholders to turn business goals into tactical campaign requirements that drive expansion and growth
• Own end-to-end setup and deployment of campaigns across email, in-app, SMS, and push notifications
• Build and maintain complex automated customer journeys, ensuring consistent and timely messaging across the lifecycle
• Partner with Marketing Ops to leverage product usage and behavioral data for precise, highly relevant messaging
• Lead the A/B testing roadmap to improve engagement, click-through, and conversion rates for all upsell motions
• Track campaign health and revenue impact, delivering actionable insights to the broader growth team
• Comfortable leveraging AI tools to streamline campaign workflows, draft copy variations, and accelerate project delivery.

Senior Associate, Customer Lifecycle Marketing

People Operations

• Lead routine workplace investigations (D/H/R), code of conduct violations, and sensitive compliance matters with impartiality and confidentiality.
• Manage high-risk conflict resolution and formal complaints by facilitating productive conversations and outcomes.
• Serve as a subject matter expert on HR policies, providing recommendations on policy deviations and exceptions in consultation with the ER Center of Excellence (COE).
• Provide ER expertise on complex medical accommodations and formal workplace concern escalations from Individual Contributors (ICs).
• Partner closely with the broader PeopleHub Partner team to provide managers with a holistic consultative service, bridging the gap between "Performance" (skill) and "Conduct" (will).
• Analyze case trends and compliance data to identify systemic risks and provide actionable recommendations to HRBPs and the business.
• Partner with Legal, the ER COE, and the broader People team on high-stakes escalations and post-investigation coaching.
• Identify opportunities to improve ER tools, such as HR Acuity and AI bots/workflows, while staying abreast of industry best practices.

PeopleHub Partner – Employee Relations

Product Manager

• Own and evolve the product strategy for Toast’s configuration platform, with a focus on:
• Designing systems that safely manage changes to critical business data, including validation, versioning, auditability, and rollback at scale
• Building and evolving a configuration platform that works for SMB, multi-unit operator, and Enterprise use cases across the Toast experience
• Exploring and integrating automation and AI-assisted (‘agentic’) workflows into configuration and publishing experiences
• Build platform capabilities that enable other Toast teams to develop, test, and deploy configuration-driven features independently
• Build and maintain a roadmap in alignment with business OKRs, customer needs, and technical feasibility
• Drive feature development from ideation through launch—writing clear specs, collaborating with engineering and design, and measuring success
• Partner with customer-facing teams and other development teams to gather insights and evangelize product value
• In partnership with engineering and design counterparts, lead a development team by providing clear direction, setting priorities, and fostering a culture of customer-centricity, innovation, and accountability
• Embrace and advocate for the use of AI tools to accelerate product discovery, streamline execution, and explore new product experiences - helping shape how we build and what we build.

Principal Product Manager, Configuration Platform

Backend Engineer

• Design, build, and deliver features for Toast’s payments products
• Develop and implement automated test suite to ensure the code shipped to our customers meets the highest quality standards
• Roll features out to customers, including monitoring for success
• Collaborate with UX and PM on the definition and design of features
• Partner with a wide array of teams across Toast
• Work with experienced engineers to deliver design and code review

Software Engineer II, Backend, Payments

Payroll

• Define and deliver the experience that gets every customer from contract signature to first successful payroll — quickly, accurately, and with confidence
• Set the onboarding strategy and roadmap. Define a clear, outcome-driven vision that improves activation, reduces friction, and builds lasting customer trust
• Own and drive core business metrics. Instrument, monitor, and improve key metrics including pNPS, activation rate, time-to-first-payroll, care ticket volume, and early retention.
• Reimagine onboarding through an AI-first lens. Deliver intelligent automation, guided configuration, and proactive error prevention.
• Evolve onboarding into an AI-augmented system. Partner with services teams to redesign workflows using AI-assisted tools and emerging agentic patterns to improve speed, accuracy, and scalability
• Drive a cohesive, end-to-end onboarding experience (CX). Ensure alignment across product UX, human-assisted onboarding, and cross-product configuration — creating a seamless path to first value
• Develop deep customer and operational insight. Leverage interviews, onboarding sessions, care data, and behavioral analytics to identify root causes and prioritize effectively
• Lead execution with clarity and quality. Partner closely with Design and Engineering to deliver high-quality, high-impact product experiences
• Contribute to a high-performance team. Build strong cross-functional relationships and raise the bar on ownership, collaboration, and outcomes

Senior Product Manager, Payroll Onboarding

• Drive end-to-end development of voice and chat AI systems
• Build and evolve integrations with third-party AI platforms and internal Toast systems
• Design and implement observability, monitoring, and outcome tracking for AI-powered support experiences
• Make technical decisions grounded in production data
• Partner closely with product, support operations, and AI/ML engineering teams
• Contribute to technical design and architecture discussions
• Mentor and support other engineers through code reviews and technical guidance

Senior Software Engineer, Support AI

Financial Planning and Analysis

• Shape the technical strategy and architecture for Financial Management
• Identify and prioritize high-impact customer, business, and technical problems
• Partner with Product, Design, Compliance, Finance, Support, Data, and external vendors
• Lead architectural discussions and help sequence the roadmap
• Mentor engineers and model engineering excellence
• Act as a multiplier driving improvements for productivity and customer impact

Senior Software Engineer, Financial Management

Risk

• Own the end-to-end cyber risk lifecycle: risk identification, assessment, prioritization, mitigation tracking, and reporting
• Establish and operationalize a scalable risk operating model (risk discovery → intake → assessment → reporting → monitoring)
• Drive adoption of the program across Security, Product, Engineering, and Infrastructure teams
• Lead the evolution of the technical risk program to support scale, consistency, and improved visibility

Principal Technical Risk Analyst

• Scout the AI landscape continuously
• Design and run lightweight experiments
• Make go/no-go calls on exploration threads
• Own and manage a shifting experimentation roadmap
• Translate findings into business-relevant outcomes
• Collaborate with engineering, data science, support operations, and platform teams