Toast

Account Executive

• Lead efforts to grow Toast market share in the Chain Restaurant Industry through establishment and cultivation of ongoing relationships at the C-Suite level through research, cold-calling and networking to develop a qualified pipeline of prospects.
• Create demand by educating prospects on the Toast value proposition of products and solutions through demonstrations and presentations communicating a compelling purchase rationale.
• Cultivate relationships with business partner counterparts who sell and support complementary applications and services to point of sale systems serving the restaurant industry
• Plan, direct and coordinate sales support activities, including management of the sales pipeline through Toast sales tools (Salesforce)
• Involved in all phases of the sales lifecycle including: identifying and developing leads; meeting with clients; developing value propositions; financial deal structuring; contract negotiation and closing
• Understand the competitive landscape (strengths, weaknesses, benefits) and determine how to position Toast to win
• Collaborate with Account Service and Implementation Teams to ensure that expectations set during the sales process are met in delivery

Enterprise Account Executive

Program Manager

• Own the distribution and demand creation strategy for the customer education ecosystem, engineering how customers discover and engage with our learning across all modalities.
• Scale program access and operational readiness, analyzing customer consumption trends to ensure educational resources across all formats are optimized for reach and discoverability.
• Optimize the customer engagement funnel, continuously refining the user journey from initial resource discovery to active consumption.
• Architect and manage the underlying technology and systems stack supporting multi-modality learning, ensuring seamless data integrations and operational continuity across in-product platforms (e.g., Pendo), Learning Management Systems (LMS), scheduling tools, and automated notification engines.
• Lead measurement, attribution, and insights for the enablement program team, building frameworks to track which channels, formats, and customer cohorts drive the highest results.
• Launch behavior-based engagement campaigns to intercept friction points and capture customers who have not yet engaged with critical educational resources.

Senior Program Manager, Growth Enablement

Customer Success Manager

• Master Complex Escalations
• Technical Interpretation & Translation
• Rigorous Project Management
• Strategic Advisory
• Change Leadership

Senior Customer Success Manager, RMM

Product Manager

• Own and drive the KDS product strategy
• Define where agentic AI creates real value in the kitchen
• Own KDS delivery end-to-end
• Lead the KDS kitchen data strategy
• Shape and validate the business case for the next-generation KDS strategy

Principal Product Manager, Kitchen Technology – Innovation

Consultant

• Leverage your Toast product knowledge and project management skills to partner with restaurant owners during the Go-Live phase, and build out onboarding plans that will produce a high quality implementation experience within timeline and budget.
• Enable restaurant owners and staff to utilize Toast to create best practices for managing your daily restaurant operations - this includes management of labor and food costs, table turn time and guest relationships.
• Responsible for conducting remote site assessments to determine the networking needs of our clients prior to installation and communicate those needs to the project resources.
• Perform onboarding remotely while documenting the installation of the Toast POS system, observe Toast best practices as well as document any deviations from best practices that were identified during the design phase of the project.
• Create & lead an onboarding training plan to the entire restaurant staff on how to leverage the Toast product configured to their business and workflow with a focus on operational efficiencies that positively impact the guest and staff experience.
• Manage several onboarding engagements simultaneously, including large books of onboarding business (80+ restaurants) in your region.
• Ensure the transition goes smoothly and that you are available for remote Go-Live support to assist and guide the customer during their first several days of usage by providing post-live remote guidance, troubleshoot problems or follow-up training.

Onboarding Consultant I, Guest

Solutions Engineer

• Partner with executive leadership within our customers to interpret their business objectives
• Scope and lead key technical deployment projects for key customers, coordinating efforts across Toast teams, our partners, and customer’s organization
• Coordinate across internal teams to help our customers solve their challenges and identify scalable solutions for sales and profitability growth
• Mitigate risks and issues as key technical point of contact across technical and systems functions
• Help our customers solve their most pressing challenges when it comes to Toast and integrations, balancing short and long term priorities
• Represent our customers’ needs to our Toast internal product and solutions teams, helping our teams prioritize roadmaps and feature enhancements with largest ROI

Solutions Consultant

• Own and drive the roadmap for your area of Toast Now, reimagining how restaurant managers engage with Toast on mobile.
• Work closely with engineers and designers to concept, prototype, ship, measure, and iterate on product features.
• Define and deliver outcomes in your product area—owning success metrics and driving product changes that create measurable improvements in customer value and product economics.
• Research and engage deeply with customers—whether through direct conversations, sales interactions, or support calls.
• Operate at both strategic and executional levels, translating vision into detailed product requirements and cross-functional execution plans.
• Champion customer needs internally by building strong relationships across teams, influencing decisions on related initiatives with data and insights.

Senior Product Manager

Ecommerce

• Design, scope, and implement cutting-edge solutions using a mix of technologies.
• Enhance the platform to boost performance, usability, and scalability.
• Collaborate closely with Design and Product stakeholders to ensure we are building the right solutions to the right problems
• Identify high-impact opportunities with your team and turn them into reality.
• Be an awesome teammate who’s all in on collaboration and collective success.
• Work across teams to ensure that every part of our product ecosystem works seamlessly together to deliver the best possible experience for our customers.

Senior Software Engineer, Fullstack – Ecommerce

Manager

• Lead end-to-end execution of complex, multi-team IT initiatives
• Work closely with all IT teams to track major roadmap items
• Drive end-user adoption and manage overall IT user experience
• Define success metrics for IT programs and build dashboards
• Act as the primary point of contact between IT domains and external business departments

IT Delivery Manager

• Own the end-to-end POS Ordering product strategy
• Drive innovation in the ordering workflow
• Develop and maintain a clear point of view on the role AI plays in POS Ordering
• Work directly with restaurant operators
• Navigate a high-traffic domain

Principal Product Manager, POS Ordering

Software Engineer

• Own the Retail Technical Strategy: Mandate to build a unified, extensible retail core
• Architect for Resilience: Ensure high availability and performance
• Deploy Autonomous Systems: Lead the move from manual inventory management to AI-driven systems
• Raise Talent Density: Uplevel the engineering organization by identifying top-tier talent
• Own the Outcome: Partner with Product and Design to drive the P&L of the Retail business

Director of Retail Engineering

Human Resources

• Partner with R&D SVPs, VPs and senior directors to design and evolve org structures that scale; Serve as a trusted advisor during reorgs and structural changes, helping leaders navigate people impacts with care and clarity.
• Lead org design initiatives end-to-end: from diagnosing root causes through to stakeholder alignment, change communication, and implementation.
• Drive consistent, high-quality performance calibrations across Engineering, PM, and Design — building leader capability and ensuring fair, differentiated outcomes.
• Champion a culture of clear expectations and candid feedback; help leaders understand what "raising the bar" looks like in practice.
• Use engagement data, pulse surveys, and qualitative signals to surface org health risks and partner with leaders on action planning.
• Serve as the R&D voice in the design and rollout of company-wide people programs — ensuring compensation cycles, leveling frameworks, and engagement initiatives land effectively.
• Bring an analytical lens to your work — using data to shape decisions, measure outcomes, and tell a coherent story to senior stakeholders.

Principal HR Business Partner, R&D

Bilingual

• Serve as the critical first step in our sales pipeline, responsible for building and qualifying opportunities.
• Execute high-volume outreach to prospective businesses to determine mutual fit for our digital platform.
• Complete at least 100 high-quality outreach activities daily (warm/cold calls, emails, and social touch points).
• Host qualification calls to understand prospects’ needs and determine how they can benefit from our platform.
• Schedule meetings for qualified prospects, ensuring a seamless handoff to the appropriate Account Executive.
• Learn and execute on various outbound outreach methods to prepare for specialization into an All-Bound Sales Development Role.

Bilingual Development Representative, Thai

Full-stack Engineer

• Develop and execute technical strategies to solve complex business challenges, leveraging data and customer insights to prioritize impactful improvements
• Establish guiding technical and delivery principles that influence engineering practices across the broader engineering organization
• Architect, design, and develop robust, high-performance applications using Kotlin, optimized for security, speed, availability, and reliability
• Raise the bar as a high-throughput, hands-on code contributor modeling high standards
• Lead agile development processes, including sprint planning, daily stand-ups, and retrospectives
• Mentor and guide engineers, fostering a culture of continuous improvement, inclusivity, and engineering excellence
• Build and maintain strong partnerships across lines of business, aligning technical solutions with strategic objectives
• Leverage cutting edge AI tools to enhance your development workflow, improve velocity, and help pioneer new approaches to building - contributing to a culture of innovation and productivity across the team.

Principal Engineer, Card Readers Team

Marketing

• Lead and develop a high‑performing team of 10-12 Specialists
• Handle escalations and quality
• Develop and implement innovative ways to work smarter and scale the team
• Uncover and create opportunities to drive customer growth