Senior Manager, Customer Success

Toast

Senior Customer Success Manager managing a regional book of corporate accounts for Toast. Protecting client relationships and driving revenue growth through platform adoption and strategic partnerships.

Posted 6/30/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $99,000 - $120,000 per yearWebsite

About the role

Key responsibilities & impact

You’ll be the main strategic advisor and quarterback for a regional book of business
Personally look after 25–35 corporate accounts
Help your clients fully adopt our platform
Protect them from leaving for competitors
Unlock revenue growth across your entire portfolio
Run high-impact business reviews with C-suite executives
Keep clients happy and on board while introducing new features to solve their challenges
Dig into usage data and account health scores
Team up with Product and Leadership to resolve complex client issues
Keep Salesforce up to date so your portfolio runs smoothly and efficiently

Requirements

What you’ll need

6+ Years of SaaS Account Management experience
Experience owning a corporate book of 25–35 accounts with a multi-million dollar revenue footprint
Excellent presentation skills
Natural ability to speak clearly and concisely to busy, fast-moving executives
A history of solving client problems through creative business solutions
Real accountability for holding onto revenue, managing renewals, or driving expansion goals

Benefits

Comp & perks

Competitive compensation and benefits programs
Health insurance
Flexible work arrangements
Professional development opportunities
Paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Account ManagementRevenue Growth StrategiesData AnalysisBusiness ReviewsClient Retention

Soft Skills

Clear CommunicationCreative Problem SolvingRelationship Management