Customer Support

• Ensure AI Agent resolves customer questions quickly and accurately
• Review conversations and performance data to spot patterns and identify fixes
• Work with Product, Engineering, and Support to roll out AI improvements
• Prioritize automation opportunities based on data and customer feedback
• Recommend changes to content, workflows, or integrations to improve experience
• Monitor AI performance and share updates with broader team
• Influence broader customer support practices based on learnings
• Report directly to Manager of Digital Transformation on Customer Operations team

AI Support Specialist

Pharmaceutical Support Specialist

Licensed Customer Service Representative

Bilingual Licensed Customer Service Representative

Customer Experience Specialist

Customer Service Specialist