Tilt (formerly Empower)

Customer Support

• Ensure AI Agent resolves customer questions quickly and accurately
• Review conversations and performance data to spot patterns and identify fixes
• Work with Product, Engineering, and Support to roll out AI improvements
• Prioritize automation opportunities based on data and customer feedback
• Recommend changes to content, workflows, or integrations to improve experience
• Monitor AI performance and share updates with broader team
• Influence broader customer support practices based on learnings
• Report directly to Manager of Digital Transformation on Customer Operations team

AI Support Specialist

Business Intelligence Developer

• Build dbt models and SQL datasets that describe product usage, funnels, cohorts, and customer journeys
• Establish relationships with Product and Compliance stakeholders to understand use cases and pain points that can be addressed with analytics
• Create and maintain parameterized SQL templates and a reusable code library for Compliance; document usage and provide training
• Add tests and checks to keep data accurate; surface exceptions, edge cases, and anomalies
• Coordinate with Product, Compliance, and Engineering on instrumentation, access controls, and changes to existing reports
• Expand documentation and guides around data models and common queries
• Act as a hands-on resource for SQL and visualization across the organization

Senior Business Intelligence Analyst

Analyst

• At Tilt (formerly Empower), build mobile-first, ML-powered credit products recognizing potential beyond traditional credit scores
• Own work-streams across credit policy, testing, and valuations for the Philippines lending business, Cashalo
• Partner with product, tech, finance, data science, and leadership teams to implement solutions and refine business plans
• Conduct exploratory data analysis, monitor portfolio performance, benchmark against industry standards, and influence credit models
• Travel to North America twice per year and the Philippines ~3 times per year for company onsites (expenses covered)

Credit Analyst

iOS Engineer

• Join Tilt team and work on Card Spend & Engagement (CSE) to drive post-booking usage and retention
• Own the post-booking customer journey from activation through ongoing spend engagement and retention
• Scale card spending functionality and optimize user experience across origination, spend management, rewards, and customer support
• Collaborate with product, backend, design; adopt AI tooling to enhance development speed
• Remote-first culture with travel for company offsites

Senior iOS Engineer 

Backend Engineer

• Join a high-caliber engineering organization at a critical inflection point in Empower's growth trajectory. • Work directly with product and technical leaders across Card Spend and Card Payments domains, helping drive the technical strategy that powers our AI-driven credit platform. • Be a force multiplier—execute independently on complex challenges while elevating the capabilities of the entire team. • Have significant autonomy to identify opportunities and drive solutions across our payments and spend domains, with the support of experienced engineers who understand our unique architecture and business model. • Tilt is a remote-first company; travel for company offsites is expected at a minimum 2 times a year. • Scale one of the fastest-growing credit card platforms while building systems that directly contribute to Empower's mission of financial empowerment. • Drive adoption and utilization of our card products through engineering excellence. • Our AI-driven credit underwriting model has already proven successful, achieving exceptional approval rates with significantly lower customer acquisition costs. • Focus on scaling our platform to handle substantial growth—evolving our existing systems to support an expanding customer base while maintaining our competitive advantage. • Project focus areas include: enhancing AI-driven payment scheduling systems, scaling our rewards platform, optimizing virtual card infrastructure, building automated loss mitigation features, and creating sophisticated customer segmentation tools.

AI Support Specialist

Senior Business Intelligence Analyst

Credit Analyst

Senior iOS Engineer

Staff Software Engineer - Backend, Cards